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“This hotel rocks!!”

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The Westin Crown Center
Ranked #7 of 109 Hotels in Kansas City
Certificate of Excellence
Reviewed 2 December 2013

This is really a five star hotel and the location couldn't be any better. When I ordered late night room service the service was the fastest I have ever received as well as delicious food. I could not have asked for a better experience as a first time stay I will definetly be back.

  • Stayed: November 2013
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Thank Gunnman44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this reviewResponded 3 December 2013

Gunnman44- Thank you for sharing your uplifting feedback on your stay with us at The Westin Crown Center. It means a lot to our team to hear what a top notch stay you had and that our staff provided quick and efficient service. There are so many fun sites and restaurants located right outside our hotel doors and I am happy you were able to indulge yourself in all the activities. We truly value your feedback and look forward to creating another 5 star experience for you. Thank you again for your comments.

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Reviews (2,234)
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1,144 - 1,150 of 2,234 reviews

Reviewed 28 November 2013

Travel taxi to hotel is 55$. Hotel front service is just excellent. Conference facilities are very good and the staff that make this place work well for all presenters top notch. Walk out the facilities on the 2nd floor and you are in a pedway to walk around the Crown Center. Lots of shops.

If you love pens this mall has the best little pen shop around.

Can't say anything bad about this place, a nice Westin, great bar, easy to walk around downtown.

  • Stayed: November 2013, travelled on business
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1  Thank aircanada777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this reviewResponded 2 December 2013

aircanada777- Thank you for sharing your feedback on your stay with us at The Westin Crown Center. I am delighted to hear what a great stay you had with us and that our staff was friendly and accommodating, ensuring you had everything you needed for a top notch stay. We are fortunate to be centrally located in Crown Center with many of Kansas City's best sites and restaurants connected to our hotel and I am pleased you were able to indulge in all the area had to offer! We truly value your business and look forward to creating many more refreshing experiences for you in the future.

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Reviewed 25 November 2013

Customer service is as good as it gets. Checked in late because of plane delay. The front desk was very accommodating when I arrived and provided the cold drinks that I needed when all stores and restaurants were closed.

Great view, clean and spacious room, comfortable bed... need I say more?

Room Tip: City view, high floor is the way to go.
  • Stayed: November 2013, travelled on business
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1  Thank Kenny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this reviewResponded 26 November 2013

Kenny L- I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. I am pleased to hear what a great experience you had with us and that our staff went above and beyond to create and relaxing and inviting stay! We are very fortunate to be located in the heart of Crown Center and it is great you were able to unwind in the comfort of your guest room, enjoying the beautiful view of downtown Kansas City from your guest room. We value your feedback and look forward to having you back with us again!

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Reviewed 25 November 2013

The location is literally perfect for Union Station, Crown Center, WWI museum. The rooms are very nice and the shower has two heads, one rain fall and the other for power, very nice.

The only negatives I can think of are related to price. Parking is expensive, internet is extra, breakfast is expensive and a little beneath and quality of the hotel.

The service is impeccable and the room is very nice. I would stay here again in a heartbeat if I wanted to stay downtown.

Room Tip: The corner rooms have extra space and are great
  • Stayed: November 2013, travelled with family
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1  Thank Aaron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this reviewResponded 26 November 2013

Aaron S- I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. I am delighted to hear what an exceptional experience you had with us and that you were able to relax and unwind in the comfort of your guest room after a long eventful day of visiting all the great sites and attractions in Crown Center. It is our goal as a Westin to create as inviting and uplifiting an experience as possible. Knowing our team was able to create such a top notch experience, causing The Westin to be your preferred hotel is Kansas City means so much. We value your loyalty and look forward to having you back.

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Reviewed 25 November 2013

We stayed 2 nights and had a wonder time. The staff was very gracious and accommodating. First class service from the minute you walk in the door until the time you leave. We would definitely recommend this wonderful hotel. The beds were very comfortable and loved the shower head. Look forward to staying at another Westin in our next travel.

Room Tip: Corner suites are large and sunny, they also have great views of the city
  • Stayed: November 2013, travelled with family
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1  Thank gigik7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this reviewResponded 26 November 2013

gigik7- Thank you very much for sharing your feedback on your stay with us at The Westin Crown Center. It is great to hear you enjoyed your time with us and that our staff was friendly and accommodating, going above and beyond to ensure you had everything you needed for a relaxing stay. We are very fortunate for the top notch amenities we offer our guests. I am delighted you were able to relax and unwind in the comfort of your Heavenly bed after a long day. We truly value your business and look forward to having the opportunity to welcome you back to The Westin Crown Center.

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Reviewed 23 November 2013

Despite wear and tear, the staff were great and the corner room had a wonderful view. The bathroom was a but small, but the bed was very comfortable.It has a small balcony. Close enough to downtown to walk there and there are good restaurants around the area.Got a good deal on price with the birth year promotion.

Room Tip: The corner rooms are a long haul down the corridor.
  • Stayed: November 2013, travelled on business
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1  Thank sueinil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this reviewResponded 25 November 2013

sueinil- Thank you very much for sharing your refreshing feedback on your stay with us at The Westin Crown Center. I am delighted to hear what a great stay you had with us and were able to relax and unwind in the comfort of your guest room, soaking in the beautiful view of downtown Kansas City. We are very fortunate to be located in the heart of Crown Center and it is great you were able to take advantage of all the area has to offer at your convenience. We value your business and look forward to having you back as our guest in the future!

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Reviewed 22 November 2013

I stayed 3 nights for a convention. Everything went well. Very comfortable and spacious room. The bed was especially comfortable. The lobby, restaurant and bar were good. The waterfall is a bonus! I would give it 5 stars except that there was nothing overwhelming and unexpected for the money. (Maybe the waterfall)

  • Stayed: November 2013, travelled on business
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Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve_ShalitKC, General Manager at The Westin Crown Center, responded to this reviewResponded 25 November 2013

Paul B- Thank you for sharing your feedback on your stay with us at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and were able to relax and unwind in the comfort of your Heavenly bed after a long day of your convention. It is our goal as a Westin to create as relaxing and refreshing an experience as possible and knowing our team was able to help create this means a lot. We value your business and hope to have you back with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Crown Center

Address: 1 East Pershing Road, Kansas City, MO 64108-2503
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
Price Range: £158 - £260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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