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“Spacious nice rooms, fantastic location.”

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The Westin Crown Center
Ranked #9 of 109 Hotels in Kansas City
Certificate of Excellence
Fayetteville, AR
1 review
“Spacious nice rooms, fantastic location.”
Reviewed 6 June 2014

My family loves this place. There was an unfortunate closing of the pool, but arrangements were made for another. Great location in the Crown Center. Staff was awesome, including housekeeping. Only real negative is how stroller/handicap unfriendly the access from the hotel to the mall and parking is. Overall, love this place!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aerowser10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review, 9 June 2014
aerowser10- Thank you for sharing your feedback on your stay at The Westin Crown Center. It is great to hear your family had a great stay and that our staff made you feel warm and welcome! We are very fortunate to be located in the heart of Crown Center, surrounding so many fun sites and shops that your family was able to enjoy! We truly value your business and value your loyalty! We look forward to having your family back in the future to create another memorable stay.
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2,183 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (627)
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West Columbia
1 review
Reviewed 6 June 2014

Great views of the city, excellent staff. It's worth the money to stay here. Hi5 to Tall Paul! We enjoyed our stay.anything you need is in the complex, food, drink and some great people watching!staff was informative and ready to point you in any direction you would like to visit in the city.

Room Tip: 18th floor looking north
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gregory H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review, 9 June 2014
Gregory H- Thank you very much for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us and that our staff was friendly and accommodating, making you feel welcome. It is our goal to create as relaxing and signature an experience as possible. It means a lot you received this experience. We value your feedback and look forward to having the opportunity to serve you as our guest in the future.
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San Juan, Puerto Rico
2 reviews
Reviewed 6 June 2014 via mobile

I recently stayed at this hotel for a business conference. The room was clean and comfortable. The hotel's staff were friendly and offered excellent services. Easy walk to the Union Station and other public attractions. Great place to stay again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lifeisgood147320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review, 9 June 2014
Lifeisgood147320- Thank you very much for sharing your refreshing feedback on your recent stay at The Westin Crown Center. I am pleased to hear what a signature experience you had with us during your conference. It is our goal to create as comfortable and accommodating a stay as possible. It means a lot to hear our team went above and beyond to ensure your experience was top notch. We truly value your business and we look forward to serving you as our guest in the future.
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Florida
Level 5 Contributor
92 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 5 June 2014

I recently stayed at this hotel for a business conference. It was nice. The meeting room accommodations were good. The hotel room is large, fairly clean, comfortable. I ate in the hotel's restaurant several times, the food was great each time. The hotel's staff were professional and pleasant. Only had one negative encounter, which occurred with a server/waiter at our conference breakfast. Apparently they were low on silverware and the waiter wanted to take the silverware off our table. When we explained that our colleague was on their way to the breakfast, he was abrupt and rude in his response before storming off to swipe silverware from another table. The internet usage was 'spotty'. There is also a mall/restaurant area attached to the hotel; however, the businesses located there close early, around 6pm.

  • Stayed June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank budgetbuddy01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review, 6 June 2014
budgetbuddy01-I appreciate you taking your time to share your feedback on your stay at The Westin Crown Center. I am happy to hear you enjoyed your stay with us during your conference and our meeting spaces worked out great.. It is our goal to create a relaxing and accommodating stay for our guests. It means a lot to hear our staff provided signature experience and that you were able to unwind in the comfort of your guest room after a long day. We value your business and look forward to welcoming you back as our guest in the future.
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Kansas City
2 reviews
Reviewed 5 June 2014

The Westin will be the only place we stay when visiting downtown Kansas city. Staff is friendly and professional. Hotel is beautiful. We enjoyed the heated pool and fitness facility. We would recommend this hotel to anyone staying in the area.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review, 9 June 2014
Jessica B- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am delighted to hear you enjoyed your stay with us and that our staff was friendly and accommodating. It is our goal to create as relaxing and memorable a stay as possible. I am happy you received this experience. We value your business and look forward to serving you as our guest in the future.
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Overland Park, Kansas
1 review
Reviewed 3 June 2014

The Westin Crown Center has a staff that makes you feel like you belong. The view of the city is wonderful if you are in the correct wing. Shuttle is convenient and the drivers make certain they communicate and assist in getting you from one place to another (at least as close as possible).
The room has always been very clean and beds are comfortable. The hotel is quiet. Great location. Valet and Service staff very friendly and helpful. We stay here on regular basis for our "get aways" and will be back.

Room Tip: Request room with view of downtown.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DRW969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review, 4 June 2014
DRW969- Thank you for sharing your feedback on your stay at The Westin Crown Center. I am thrilled to hear what a great stay you had and that our staff made you feel right at home from the moment you arrived. It is our goal to create as relaxing and refreshing a stay as possible. I am happy you were able to unwind in the comfort of your Heavenly Bed and take in the great view of Kansas City. We value your business and look forward to having the opportunity to serve you as our guest in the future.
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Lake Tapps, WA
Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 June 2014

Couldn't ask for a better location in KC. Room was clean and comfortable. Didn't appreciate housekeeping checking every hour starting at 8:00 on the day we checked out. Charging for wifi seems like a bit of a ripoff. Wifi not withstanding, I would still recommend staying here if you are visiting KC.

I gave service a 5 for everybody except housekeeping.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review, 4 June 2014
billw54249- I appreciate you taking your time to share your feedback on your stay at The Westin Crown Center. I am happy you enjoyed your stay and were able to take advantage of all the wonderful sites and dining in Crown Center. It is our goal to create as relaxing a stay as possible. I apologize if our housekeeping team caused much interruption. I have shared your comments with our team to ensure this does not occur in the future. We value your business and look forward to serving you as our guest in the future. Thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Crown Center

Property: The Westin Crown Center
Address: 1 East Pershing Road, Kansas City, MO 64108-2503
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Kansas City
#5 Luxury Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
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Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

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