We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Always a place to stay in Kansas City”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Westin Crown Center
Ranked #9 of 109 Hotels in Kansas City
Certificate of Excellence
Keene, New Hampshire
Level 6 Contributor
235 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Always a place to stay in Kansas City”
Reviewed 6 July 2014

We have been traveling here every year for the past 21 years for an annual convention. While we are assigned hotels, our management group always stays extra time to relax and decompress after the conference. Ever since we stayed at the Westin for a few years, we have made this our hotel of choice in Kansas City for those extra days.

Being attached to Westin Crown Center shopping and restaurants make it a place to shop, eat and enjoy a top notch hotel! As I responded to the Westins survey about our stay, I will restate that hotels are built of steel and cement. The Westin has that PLUS a top level staff. EVERYONE makes you feel like family.

The room are clean and freshly renovated. All the amenities are top notch including fitness center with all the machines, indoor/outdoor pool and large relaxation area, roof top tennis courts and WIFI.

If you run out of things to do here, you can visit the home of Hallmark Cards, as well as Union Station and the Sheraton Hotel which are all attached by "The Link", a glass enclosed, climate controlled walkway that joins buildings...

If you have the opportunity to stay in Kansas City, MO, make the Westin your hotel of choice.....

Our convention is moving out of Kansas City, but I can say from the heart that one of the things I will miss the most are the people at the Westin.....

Room Tip: Ask for a room facing downtown on a high floor... The view of downtown Kansas City at night is amazi...
See more room tips
Green Features: This hotel supports the Green Movement to minimize the impact on ecology.
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryant A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review, 7 July 2014
Bryant A- Thank you very much for sharing your feedback on your recent stay at The Westin Crown Center. I am delighted to hear what a great stay you had and that our team has consistently made you feel warm and welcome for the past 21 years. It is our goal to create as relaxing and refreshing an experience as possible and I am happy you were able to unwind in the comfort of your guest room after a long day. We are truly fortunate to be centrally located in the heart of Crown Center and knowing you are able to stay well entertained with all the great attractions is fantastic. We truly value your loyalty to The Westin Crown Center and look forward to welcoming you back next year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,184 reviews from our community

Traveller rating
    1,179
    556
    270
    120
    59
See reviews for
437
399
90
924
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (627)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Beverly Hills, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2014

I had the opportunity to stay at the Westin Crown Center for the Skills USA convention from June 23rd to 28th AND I loved it. The room was beautiful....couldn't ask for a nicer bed....very very comfortable....slept like a baby. The room was clean and excellent amenities....the hotel staff was more than helpful....the front desk staff always had the right answer and even suggested places to go and visit for fun and excitement...the concierge also suggested things to do and excellent places to eat in the area....so, what more could you ask for in a Hotel....room excellent, staff excellent....and close to everything....A+++++ place to stay....Thanks for a wonderful experience...

Room Tip: Probably the higher the better....
See more room tips
Green Features: Loved being able to keep room clean myself and receiving a voucher to be used in restaurant...
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Readytotravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review, 7 July 2014
Readytotravel1- Thank you very much for taking your time to share your feedback on your recent stay at The Westin Crown Center. It is great to hear what a top notch stay you had with us and this is your hotel of choice in Kansas City. We strive to make our guests experience as relaxing and inviting as possible and I am truly so happy to hear you were able to relax and unwind in the comfort of your Heavenly bed after a long day of festivities. We value your feedback and hope to have the opportunity to serve you as our guest in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 3 July 2014 via mobile

Westin hotel you all were amazing I thank you all for the way u all treated me as a guest service rooms area everything overall was perfect had soo much fun and so relaxed looking forward in coming back Thankyou again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mario c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review, 7 July 2014
mario c- I appreciate you taking your time to share your feedback on your recent stay at The Westin Crown Center. I am happy to hear what a great experience you had with us and that our staff was friendly and accommodating making you feel right at home. It is our goal to ensure your experience is as relaxing and refreshing as possible and it means a lot to our team you received this. We truly value your business and hope to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
1 review
Reviewed 1 July 2014

I was very disappointed in my stay at this facility. I was part of a delegation from Florida attending the Skills USA convention June 23rd - 28th. I personally did not pay for my room, but if I had, I would have left after the first day.
Firstly, the front doors were not handicap accessible. I would leave and then be unable to get back in without waiting for someone to open the doors. At least one door should have a button or something!
Second, no free wifi in rooms, and there were only 2 public computers available and one of those was often down. One computer for a whole hotel? Seriously? Maybe in a cheap $50/night place.
Lastly, the place was not well tended. The rooms were clean enough, but areas not in common use were not. Some areas such as the stairwell were downright disgusting. After the fist day I just used the elevators they were that bad. Dead and dying plants in the back of the indoor garden, trash on the floors that stayed there several days....these were not things I expected of a well known establishment such as the Westin. Oh I forgot....the bed was terribly lumpy.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Universal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review, 2 July 2014
Universal C- Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I sincerely apologize we were unable to meet your expectations during your stay. It is our goal as a Westin to create as relaxing and accommodating an experience as possible. The lack of servicing provided by our housekeeping team is unacceptable and I appreciate you bringing this matter to our attention. We value your business and it would mean a lot to have the opportunity to serve you as our guest in the future to create a more positive experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 30 June 2014

Enjoyed the hotel immensely. Shops and other restaurants close by. Social atmosphere in lobby was very enjoyable. I really liked the showers that were placed in the bathrooms. Thanks so much for a very enjoyable stay.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review, 1 July 2014
Mark S- Thank you very much for sharing your feedback on your stay at The Westin Crown Center. I am delighted to hear what a great stay you had with us and were able to take advantage of all the great sites and shops at your convenience! It is our goal to create a relaxing, inviting experience and it means a lot to our team you received this! We truly value your business and look forward to having the opportunity to serve you as our guest in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 June 2014

I pulled up to the parking and was immediately greeted by a friendly, helpful valet staff. I experience at the front desk was wonderful. Very professional well-dressed staff who presented themselves quite well. The lobby is spacious, inviting, and comfortable. My room was marvelous. The bed's, pillows, and linens were first class. I had a wonderful sleep every night. The view from my room was also spectacular, overlooking Kansas City skyline. Every employee I ran across greeted me, most by name, even the maids were very pleasant. My stay was marvelous, I would highly recommend this hotel to anyone that wants a first-class experience.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bobmarrocco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review, 1 July 2014
Bobmarrocco- I appreciate you taking your time to share your refreshing feedback on your stay at The Westin Crown Center. I am truly delighted to hear what a signature experience you had with us and that our staff made you feel right at home. We strive to create relaxing and memorable experiences for our guests and it means a lot to know our team was able to create this for you. Thank you again for sharing your feedback and we look forward to serving you as our guest in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salina KS
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 June 2014

If you have a family member with Type 1 diabetes be sure to be extra prepared because if you need some quick sugar for an unexpected hypoglycemia - you are screwed! (Of course we are always prepared...99.9% of the time but this one time we were not.) Your options are to call room service or go all the way downstairs to the bar to get some orange juice or Sprite. If its not open you will have to have the front desk access the room service kitchen/supplies and then wait on the elevators to get back to your room. Very time consuming, frustrating and scary in a medical emergency such as this! Rooms are great and beds are awesome! Halls needed vacuumed. Staff is very friendly and professional.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KD626262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SteveShalit_GM, General Manager at The Westin Crown Center, responded to this review, 30 June 2014
KD626262- Thank you for sharing your feedback on your stay at The Westin Crown Center. I sincerely apologize if we were unable to meet your expectations during your stay. I understand your frustrations regarding the lack of vending machines in our hotel, causing much inconvenience for you. It is our goal to create as relaxing and accommodating an experience as possible. We value your feedback and hope to have you back as our guest in the future to create a more signature stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kansas City hotels
0.2 mi away
Sheraton Kansas City Hotel at Crown Center
3.1 mi away
The Fontaine
The Fontaine
#3 of 109 in Kansas City
1,132 reviews
3.0 mi away
The Raphael Hotel, Autograph Collection
Show Prices
Show Prices
Show Prices
3.1 mi away
InterContinental Kansas City at the Plaza
1.0 mi away
Hilton President Kansas City
Hilton President Kansas City
#14 of 109 in Kansas City
1,082 reviews
1.1 mi away
Crowne Plaza Hotel Kansas City Downtown
Show Prices
Show Prices
Show Prices

Been to The Westin Crown Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Crown Center

Property: The Westin Crown Center
Address: 1 East Pershing Road, Kansas City, MO 64108-2503
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Kansas City
#5 Business Hotel in Kansas City
#11 Family Hotel in Kansas City
#14 Romantic Hotel in Kansas City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin Crown Center 4*
Number of rooms: 729
Official Description (provided by the hotel):
Located in the heart of downtown, The Westin Kansas City at Crown Center, a recipient of the AAA Four Diamond Award is encompassed by Hallmark's Crown Center. Known as a city within a city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Ctrip TA, Hotels.com, TripOnline SA, 5viajes2012 S.L., Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your The Westin Crown Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Crown Hotel Kansas City
Westin Crown Center
Westin Kansas City
Kansas City Westin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing