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“Property needs updating but staff is wonderful.”

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Quality Suites Airport Kansas City
Ranked #67 of 109 Hotels in Kansas City
Saint Joseph, Missouri
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Property needs updating but staff is wonderful.”
Reviewed 21 April 2014

I stayed here for one night for business purposes. There was an internet outtage so I was unable to work from my hotel room which was a huge inconvenience. I ended up going to a local eatery that had free wifi for several hours. The staff however did the best they could and were happy to make an adjustment to my bill for the inconvenience. The rooms were dated and the furniture in my room had many stains on it but the bedding and bathroom areas were very clean. The fridge and microwave came in handy. It looked as though they were preparing for a renovation so I would be more than happy to return after the hotel has been updated. Breakfast was a let down. I expected a hot delicious breakfast as advertised but it was a little lacking.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Denise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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137 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
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English first
Mendon, IL
Level Contributor
51 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 18 April 2014

My wife, two daughters, and I stayed here prior to flying. The hotel is currently undergoing a renovation. The work did not bother us at all. The room we had gave us plenty of room to spread out. The breakfast was average. We did not use the pool. The room was quiet and the beds were comfortable.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank 1brent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rowlett, Texas
Level Contributor
396 reviews
203 hotel reviews
common_n_hotel_reviews_1bd8 340 helpful votes
Reviewed 8 April 2014

As a Choice Privileges Diamond Elite member, I stay at Choice Hotels properties frequently. This Quality Suites delivered excellent value and comfort during my one-night stay.

Unlike some "suites" hotels, my room was an actual 2-room suite. The living area was large and, although functionally furnished, the furnishings did look a bit sparse when compared to the size of the room. This is not a negative comment, however, as the furnishings were in good shape; there was a good work desk, a granite-topped kitchenette area with sink, microwave, and fridge, and a sofa and table. The bedroom had a large, comfortable bed. The room and the bathroom were spotless.

I did not sample the bedroom so cannot comment on the variety or quality.

I arrived at the hotel well past 2:00am and, because of the late arrival, the night person had already run the daily audit, necessitating recreating my reservation so that I could check in. the person was pleasant and helpful but it was clear that she was having some problems getting all of the information right. But she kept her pleasant demeanor and got it done; it just took a while. I sometimes do arrive late, and while most properties seem to find a way to keep this from happening (even if the night audit is run), occasionally I run into this issue. This is not a complaint or a negative; I mention it only to alert other Tripadvisor travelers to make sure to notify the motel in advance if they plan to be real late. Doing that might prevent the issue that I ran into here.

I did confirm with the manager in the morning that I would not be billed for a no-show on the original reservation, since I did, in fact arrive and stay before the 7:00am arrival cut-off. The manager was both pleasant and helpful.

Overall - a good choice near the Kansas City airport. I chose this particular property based on price and was not disappointed.

Various discounts (senior, AAA, association) are available on the brand website, and Choice Hotels do offer some very lucrative promotions throughout the year, where even infrequent travelers can earn free nights. The guest rewards program is one of the main reasons that I stay so frequently at Choice properties.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank step12dude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 February 2014 via mobile

We booked here for three reasons. Comfortable beds, park and fly and free breakfast. Every part of our trip was very timed as we were going to be captive on our plane from early morning to evening. Breakfast was important. We were not told there would not be a hot breakfast as advertised. There were numerous disgruntled guests. No hot water for oatmeal. No fruit or yogurt, only packaged Danish. No waffles or eggs. Reasoning was,"under construction," which we saw none of. Very disappointing.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OZRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Urbandale, Iowa
Level Contributor
90 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 October 2013

Had two rooms and both were huge. The guys needed to use the sofa bed. It was very poor - did not sleep well. Staff was good - cleaning staff very helpful. Breakfast was ok but nothing to brag about. Location worked well for us near airport - less than a 5 minute drive to pick up arrivals.

  • Stayed October 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualitySuites629, General Manager at Quality Suites Airport Kansas City, responded to this review, 1 November 2013
Thank you for your review and the good comments about our staff we try very hard to meet your expectations. The next time you stay I would like to let you know what we have room that have two queen bed in them.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moberly, Missouri
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 October 2013

2 things we learned while on vacation last week:

1) Not all Quality Inn's are the same.
2) This one (Quality Suites Airport Kansas City) is the best in the business! Hands down!

The rooms are huge, the bed is comfortable, the airport shuttle is excellent, the breakfast is awesome and most importantly the customer service is outstanding! The management and staff are incredibly friendly!

If you are looking for a great hotel at an incredible price with awesome customer service, this is your hotel!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BKVeal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 October 2013 via mobile

Everything about this hotel was good with one exception. Upon check in they want a credit card on file to cover any incidentals. That is all good and well but their computer kept declining my card. A call to our bank said that they had not received a charge from the hotel. So the hotel said it was our card and the bank said it was the hotel. We had to drive 2 miles to an ATM to get cash. While at the convenient store I bought several items...with the credit card.

Stayed October 2013, travelled on business
Helpful?
1 Thank AlSchramm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Suites Airport Kansas City

Property: Quality Suites Airport Kansas City
Address: 11951 N Ambassador Dr, Kansas City, MO 64153-1126
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #67 of 109 Hotels in Kansas City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Suites Airport Kansas City 2.5*
Number of rooms: 73
Official Description (provided by the hotel):
Quality Suites Airport is a 2-room all suite hotel less than 2 miles away from the Kansas City International Airport. We are located just east of the junction at 1-29 and I-435 on NW Ambassador Drive, 20 miles from downtown Kansas City. Close to Worlds of Fun, Oceans of Fun, the Sprint Center, Kansas City Power and Light District and Zona Rosa Shopping Center Area. Royals and Chiefs Stadiums are just minutes away. ... more   less 
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Also Known As:
Kansas City Hawthorn Suites
Comfort Suites Kansas City
Kansas City Comfort Suites

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