I will start off by saying this hotel is not absolutely terrible - and really does have some hope despite the somewhat dated, cheap looking and sterile surrounding inside. It's not the cleanest hotel I've seen; noting the extremely dirty grout, dusty ceilings (from the air vents) and cob-webbed corners. The condition of the hotel is going south and will continue unless plans of action are put in place soon. Many of the things I saw were simple fixes (filling in holes where things used to be, cracked tiles, carpet separations, etc.) but they seem to just be ignored as they worsen. The decorative appearance inside is somewhat fake with the over-use of several immitation plants and cheesy Walmart brand clocks or mirrors, which pull double duty as band-aids to apparently hide the fact that the hotel needs a desperate facelift. It looks like it's a last ditch effort to try I suppose, but it actually just makes things look worse, crowded and busy. Additionally, the homemade signs taped to the walls or placed on top vending machines didn't help much either. The business center desk, which was very inconveniently located in the small lobby next to what looked like a 90's style garage sale couch, appeared as though it was about to break in half from the two computers and printer pilled right on top. Additionally, if you wanted to use the computer, you almost always risked the chance of someone using the other one directly next to you, which was no more than six inches away and quite awkwardly crowded, so bring your laptop. The housekeeping staff seemed to be the highlight of the trip as they were the friendliess folks in the entire joint! Even though they didn't seem overly-fluent in English, I cannot recall a single time I passed one of them in the hall without a "hello" and a smile. Something which was non-existent from the guest service staff. One of the front desk representatives (MacKenzie) was not by any stretch a professional in customer service whatsoever; and with her almost confrotational and argumentative nature, it didn't appear that she really wanted to be. From the moment of check-in, I had actually hoped that I simply didn't need anything from the staff because it felt like it would have been a bother anyhow, unless it was the manager. He seemed to care quite a bit, but you could literally see the exhaustion on his face as some of his staff continued to work against him; instead of with him, while he apparently tackled all that he could. In terms of the pool; (which was very much looked forward to) was shut down almost the instant we arrived and continued closed throughout our stay. Although it was the proper course of action considering it's dingy green color and cloudy water; it also tells one that apparently the chemicals are not tested or consistently regulated as required; or else it would have never happened in the first place. In that case, I look at it as a blessing in disguise. The rooms were actually quite clean - and the furnishings appeared quite new as well as other updates. The TV was a newly installed flat panel LG and the desk/dresser combo was large and adequate. It appears someone got the ball rolling in this area; I just hope they keep it moving in a positive direction because, well, there doesn't seem to be anything else of which I can comment positively. This hotel is in a really great area - and had a rate you couldn't really shake a stick at: but after that, it truly lacks a lot after those plus sides get you through the front door.
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- Also Known As:
- Sleep Inn Airport Kansas City Hotel Kansas City
- Sleep Inn Kansas City
- Kansas City Sleep Inn