First I would like to compliment a few of your staff. During my stay in your hotel - Heather, Susie and Drew were outstanding in providing excellent service on our 28th Anniversary. My wife and I along with 12 of our friends all stayed in rooms 3/22 and 3/23 2013. Not a single request or question went without Drew, Heather or Susie providing some of the best service I have received at any Holiday Inn.
Now for the reason of only three stars - There was actually 4 in our party and due to the expected snow fall on 3/23/13 we decided to stay in and eat at your restaurant. Both myself and one other party ordered the KC Ribeye steak from you menu. My friend ordered a Medium rare and I ordered mine as medium.
What we received was - my friends was a very cooked meduim and my steak was Extremely WELL done.. For a steak at this price I expected better. While I realize that you are not running a 5 star gourmet steak house - what we received was terrible. My friend ate a little over half of his and I had about 5 - 6 bites. It was way to tough of a steak to eat.
My steak was horribly overcooked and when I brought it up to the server, she simply stated that they would give us a peice of Cheesecake for the trouble. If it had not been for this incident - you would have got a 5 star.
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- Also Known As:
- Holiday Inn Kansas City - Ne Hotel Kansas City
- Kansas City Holiday Inn
- Holiday Inn Ne