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“Problems at Fairfield”

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Fairfield Inn & Suites Kansas City Liberty
Ranked #66 of 109 Hotels in Kansas City
A TripAdvisor Member
“Problems at Fairfield”
Reviewed 5 July 2006

My husband and I made our reservations on Tues. morning for the Fairfield Inn in Liberty, MO. for the following Sat.p.m.There was no noticeable discount for seniors that I could tell. We tried to get into our room from the 3:00 p.m. check-in time and was told they were very busy, room wasn't ready, come back later. We finally got into our second-floor room-but had to stand out in hall and wait for it to be completed. The help was complaining about being rushed. I suspect two of the pillow slips had not been changed. In the morning the huge pile of dirty linen was still in hall along with a black plastic trash sack of garbage. Not one of our more pleasant experiences, especially for the price.

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
libertymohotel, Webmaster at Fairfield Inn & Suites Kansas City Liberty, responded to this review, 15 October 2011
Dear Guest,

Thank you for choosing Fairfield Inn Liberty for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Management was approached about the possibility of our valued guests receiving some sort of special accommodation when the rooms are not ready at the advertised time.

• Housekeeping was informed that leaving dirty linens and bags of garbage in the hallway is not acceptable.

• Staff members received additional training in the courteous way in which they are to conduct themselves during working hours. They are to make our valued guests feel welcome and wanted.

I hope that the next time you visit our area, you will once again choose to stay at Fairfield Inn Liberty. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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119 reviews from our community

Traveller rating
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    31
    23
    15
    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
MN
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 October 2005

Good accomodation at reasonable price. Friendly front desk people. Great location next to I35

Stayed October 2005, travelled on business
Helpful?
Thank blueheron13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 7 July 2005

The only redeeming feature at this hotel was the nice outdoor pool. The room was so small, the bed was hard as a rock and the shower curtain full of mold! The location was safe and secure but I didn't feel it was a very good value.

  • Stayed May 2005, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flyover11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
libertymohotel, Webmaster at Fairfield Inn & Suites Kansas City Liberty, responded to this review, 15 October 2011
Dear Guest,

Thank you for choosing Fairfield Inn Liberty for your recent stay in our area. I am glad you enjoyed the outdoor pool.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• The pool staff was informed of your nice comment about their work and received our commendation.

• Housekeeping received additional training concerning the level of cleanliness required of them as our employees.

I hope that the next time you visit our area, you will once again choose to stay at Fairfield Inn Liberty. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Fairfield Inn & Suites Kansas City Liberty

Property: Fairfield Inn & Suites Kansas City Liberty
Address: 8101 N Church Rd, Kansas City, MO 64158-1102 (Formerly Fairfield Inn Liberty)
Region: United States > Missouri > Kansas City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #66 of 109 Hotels in Kansas City
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Kansas City Liberty 2.5*
Number of rooms: 99
Official Description (provided by the hotel):
Relax in the comfort of our newly renovated, contemporary hotel near historic Liberty Missouri in north Kansas City. We’re located just 20 minutes from downtown Kansas City and offer the perfect home base for both Kansas City business and leisure trips. While you’re in Kansas City, watch a Royals of Chiefs game, take the family to nearby Oceans and Worlds of Fun, sample some of Kansas City’s famous BBQ, listen to some authentic Kansas City jazz or visit Kansas City’s noted museums, entertainment, and shopping districts. ... more   less 
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Also Known As:
Fairfield Inn Liberty Hotel Kansas City
Fairfield Inn Kansas City
Fairfield Kansas City
Kansas City Fairfield Inn

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