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“Very Disappointed”

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Comfort Suites Kansas City - Liberty
Ranked #78 of 109 Hotels in Kansas City
Reviewed 8 January 2006

Our room was clean, but the furniture was ragged. Before settling in for the night we needed extra towels, and it was very hard to communicate with the desk clerk (who was not a native English speaker). When we awoke and tried to shower at 10AM there was no hot water. It suddenly became available about 5 minutes after we called the front desk. Our impression is that the owner is trying to run this hotel "on a shoe string." We switched to another hotel after the first night of a planned three night stay. The other hotel (a Fairfield Inn) was much nicer for the same price.

  • Stayed: December 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Thank BudgetTraveler99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LPATEL2, Guest Relations Manager at Comfort Suites Kansas City - Liberty, responded to this reviewResponded 29 December 2010

I hate to have anyone leave our property unhappy-however it does happen. I'm the new Assistant General Manager of this property and I can assure you that we have taken steps to renovate our property and to improve our guest service. Please try us again. I am confident you will have a very good experience next time.

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Reviews (146)
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145 - 146 of 146 reviews

Reviewed 31 August 2005

we were two adults and three kids in a queen suite with sofa sleeper. limited space when the sleeper was pulled out but we had a mini-fridge and microwave. the pool was small but we had it to ourselves. great location, just a couple blocks from interstate. the breakfast was good but they shut the lights out right at 9am. even with people in the dining room!! and the woman checking us in was yelling at her kids. all in all - i would stay here again.

  • Stayed: August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
2  Thank vacationut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LPATEL2, Guest Relations Manager at Comfort Suites Kansas City - Liberty, responded to this reviewResponded 29 December 2010

Thank you for your business.

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Additional Information about Comfort Suites Kansas City - Liberty

Address: 8200 N Church Rd, Kansas City, MO 64158-1103
Phone Number:
Region: United States > Missouri > Kansas City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in Kansas City
Price Range: £67 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Kansas City - Liberty 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
This new hotel has 71 beautiful deco rooms featuring a mini size refrigerator, microwave, free WI-FI, All brand new 37" LED Plasma flat screen televisions, and wide variety of cable channels. We offer free continental breakfast. We offer onsite washer and dryer use to our guest, business center, indoor saltwater pool, and gym for your use. Several of local shopping within minutes, and wide variety of restaurants. The property is all interior for your security. The parking lot is large enough for buses and there is also street parking. If you are looking for comfort, security, convenience this would be your hotel of choice. ... more   less 
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Also Known As:
Comfort Suites Kansas City Hotel Kansas City
Kansas City Comfort Suites

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