We requested lower level which was a mistake at this property unless you enjoy hearing the footsteps of the people above you and waking to the sound of someone falling out of bed and a early morning bathroom visit. We requested the following morning to be moved to the top floor and all that was available was a king room. They were able to accommodate our need for a rollaway. The new room had newer carpet and a air conditioner that worked unlike the room we started out in. Although we were told when we left for the day, the rollaway would be delivered to our room it was still not there when we returned at 11pm. We had to request it again. The next evening, we returned after being gone all day with our 1 yr old grandson. We asked for a crib and it was brought up promptly which I appreciated. However, getting the little one ready for bed after a nice bath I pull back the covers on the king bed only to find a waded up washcloth, that was not there when we left that morning and under that washcloth I was sickened to see mouse droppings. The very sweet night clerk brought up new bedding and was very
apologetic and offered a room rate adjustment. If it was not for us being so tired and having our grand baby with us we would have moved that night to different hotel. The next morning, breakfast was very limited even at 8am, no decent fresh fruit, no yogurt, no eggs. I brought up what breakfast we did have to the room on a tray only to find that dirty tray still in the room along with other trash we had discarded when we returned at 11pm after a full day of being with family. Never have I had such a horrible experience with a hotel. I would not recommend this hotel for any reason. Hallways were musty smelling, and if you
expect a smoke free environment forget it. I fully plan to write to ChoiceHotels for further compensation in this 4 night stay at the property. Sorry a discount of only $50 is not enough to make up for the dissatisfaction. Location was the only advantage for us. Close to the family event we were there for and close enough to the interstate for easy access.
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- Also Known As:
- Comfort Inn Kearney Hotel Kearney
- Kearney Comfort Inn