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“Wot! No swimming pool!”

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Warszawianka Centrum Kongresowe Hotel Wellness & SPA
Ranked #1 of 1 Hotels in Jachranka
Certificate of Excellence
Southend-on-Sea, United Kingdom
Level Contributor
152 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Wot! No swimming pool!”
Reviewed 17 November 2013

This is a conference hotel and is definitely not the place to stay if you intend to go back and forth to Warsaw. It took us one hour in a car each way and there did not appear to be any public transport to get there. On arriving in our room (spacious and clean with a very good bathroom) we realised that we had not been given a double bed. I asked if we could change rooms and was told that all beds are convertible. Within ten minutes housekeeping had transformed our beds by pushing them together and adding a topper and new sheet, avoiding that nasty 'gap down the middle' which always seems to draw me into it! The staff were very helpful and friendly. The breakfasts were very good. We were very disappointed that the swimming pool was closed for maintenance work - without this, there was not much to do. We did walk round the grounds down to the lake but this was not enough to keep us occupied. Wi fi was included.

Sent from my iPad

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eileen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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291 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Warsaw, Poland
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 November 2013

We've been to Warszawianka 4-5 the last two years so i believe i have a good understanding of how this hotel had transformed the last 2 years. The hotel is perfectly situated very close to Warsaw and the landscape is amazing. There is a perfect environment for the kids and is highly recommended for families. However the last 3 times we stayed at the hotel i have noticed a decline almost in everything. Staff appear less and less helpful (i would even say rude), and generally there have been some reduction on "Family oriented services" vs "Corporate oriented services". If the hotel indeed is trying to move into that direction that they'd better train their staff better and teach them some English.

I stayed at the hotel a long weekend, and although during the booking i was told that the Pool and Fun-Park wouldn't be open due to maintenance i was assured that there would be some other Kid's events and animators to keep the children busy. Upon our arrival we were given for the kids some name tags for their participation of the even the following day. The event never happened and when i requested to be informed all the English spoken receptionists disappeared. During the booking i had requested an extra bed in the room for our child, they have offered a couch that becomes a bed and i requested to have an extra mattress as the previous time we stayed this solution was not comfortable and the child ended up in our bed. I received a writing confirmation that i would be offered that but again even when i showed them the e-mail they pretended they didn't know what i am talking about.

I am not sure what is going on but the overall feeling is that they are not focus on guest needs, it appears to be old school of customer service. Too bad that this amazing facility is wasted by management...

In the past i had contacted the hotel and i received a template response saying that:

"Dear Guest,
Thank you for your stay in our hotel and thank you for your time spent to write your review.
We are extremely grateful for your opinion - all reviews are very important for us.

I do apologize for this experiences. I would like to assure you also, that what you describe in your comment is definitely NOT our hotel standard.

Once again, I am very sorry for such experience which had no right to happen in our hotel
We will be happy to host you in Hotel Warszawianka Wellness & SPA in Jachranka again."

Much better from some other older responses that English was dreadful ... wake up guys stop wasting this excellent facility, don't take time to reply spend the time to fix the mess ...

Thanks,
N.

Room Tip: Request a new room/renovated with river view.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicholas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sosnowiec, Polska
Level Contributor
137 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 16 October 2013

(+) An attractive location in a nice area, close to a river and a lake. Free and quite big parking space. Pleasant and clean rooms with very comfortable beds and free WiFi. Tasty breakfast, availbale a wide variety of food (I recommend delicious pancakes). Swimming pool, sauna and SPA (for free for hotel guests) and a squash court on-site. Courteous service at the reception and in a restaurant.
(-) Big spaciousness of the hotel complex (about 300 guest rooms located only on 2 floors), what caused a necessity to overcome big distances between reception, room, restaurant, SPA (missaplied the name Aqua Park for this place but 20 m pool and saunas enough sufficient). Numerous of loud participant of conferences and trainings - full restaurant in the evening.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrzej S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 July 2013

We've been to Warszawianka a number of times over the last couple of years, so have a good insight into the best and worst of this hotel. On the high notes: the hotel is conveniently located close to Warsaw, the location at the Narew river is very picturesque. The grounds are fantastically landscaped, attractive to both kids and adults. Some of the latest architectural additions are absolutely top class including stylish modern decor of the new conference wing, as well as the Yacht Club restaurant. We have always stayed in the deluxe (now business class) rooms, and each time there was no disappointment with regards to amenities, cleanliness and decor. You can ask for a room with the view of the river and the staff have always accomodated our preference in this respect while booking. The food is quite nice with a good variety of dishes that should satisfy various tastes (from Polish country food in Chata Góralska, through mouth-watering Nouvelle cuisine in Yacht Club to buffet of hot and cold dishes in the main restaurant in the conference wing). The staff is very friendly and usually professional (but see below). Kids entertainment is a big plus for busy families with children (note: the so-called animation available only at weekends until Sunday afternoon).

Now minuses. Recently, we have noticed a steady decline in the quality of facilities provided. Examples: espresso coffee machine was removed from the main restaurant (apparently cost-cutting excercise), bikes for kids and adults are no longer available (they used to be part of a Family Weekend deal), some other activities that were included as a part of Family Weekend deal are also missing (e.g., one free round of 10-pin bowling). Over the last few months the hotel is definitely moving into the direction of 'corporate' over 'family friendly', which can be clearly seen by the predominantly corporate clientele even at the wekeends during the most recent months. Last but not least, it is extremely disappointing to experience the worst kind of attitude from some people hired by the hotel, which totally negates attention to customer care to be expected with any reputable business. Example: We recently hired a pedalo from the man at the hotel's private beach assuming the equipment would be fully operational. Not only that the steering lever broke off in the middle of the river making it very distressing for us and our 5-year old but the equipment hire 'cowboy' tried to blame us for this fault and charged us the full amount for hiring his faulty equipment. To make matters worse the hotel manager who witnessed the whole episode didn't temper the guy but offered us a drink (soczek...) to cool things off. That wasn't professional. We certainly expect much more from the hotel that has worked hard over the last years to achieve good branding... So there you have it: a hotel with the great past and potential that steadily declines in its branding. That is the reason, to our great disappointment, why we have doubts if we return.

Room Tip: rooms in the old part have a river view.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Asienka2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dareko65, Manager at Warszawianka Centrum Kongresowe Hotel Wellness & SPA, responded to this review, 15 July 2013
Dear Guest,
thank you for your stay in our hotel and thank you for your time spent to write your review.
We are extremely grateful for your opinion - all reviews are very important for us.

I do apologize for this experiences. I would like to assure you also, that what you describe in your comment is definitely NOT our hotel standard.

Once again, I am very sorry for such experience which had no right to happen in our hotel
We will be happy to host you in Hotel Warszawianka Wellness & SPA in Jachranka again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
7 reviews
3 hotel reviews
Reviewed 12 June 2013

Nice relaxed atmosphere, great environment, conveniently located, lots of entertainment for kids! The Yacht club restaurant is a magnificent place, nice for lounging and good food & beverages, although menu kind of limited. As we come back at least once every year obviously it is worth recommending it!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jeroenvdw74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dareko65, Manager at Warszawianka Centrum Kongresowe Hotel Wellness & SPA, responded to this review, 14 June 2013
Dear Sir,
I would like to Thank you you for your kind words about our hotel and performance. All customer comments are extremely important for us. Thank you for being with us.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 March 2013

Really nice place in a really nice area outside of Warsaw- lake just around the corner - but missing good customer service. They are not focus on guest needs. Staff are really stressed so they scared to do more then they should... Old school of customer service. Place incredible anyway. To bed that wasted by managment.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JaneRandom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dariusz o, Manager at Warszawianka Centrum Kongresowe Hotel Wellness & SPA, responded to this review, 11 March 2013
Dear Guest,
First of All, we would like to Thank you for your stay at the Warszawianka Centrum Kongresowe Wellness & Spa.
Your opinion about quality of service is very important for our Management and employees. We are appreciate your valuable comments about our performance in order to increase your satisfaction in the future.
Thank you,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Katowice, Poland
Level Contributor
66 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 14 December 2012

Good location, Huge area, tastefull and various breakfasts. I was there on weekend bussiness trip in November. We have organized conference for 200 people there. Great meetings rooms, few restaurants. Yacht Club restaurant great in spring & summer. Professional service. Good level of SPA treatments. For romantic weekend no - but for bussiness trip or conference for customers up to over 500 people - I would reccomend this hotel. The only disadvantage are romms in "old" part of the hotel. In my opinion far below 4 star hotel - renovation needed.

Room Tip: I would reccomend rooms in "new" part of the hotel which was open during Euro 2012 in Pola...
See more room tips
  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mada2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dariusz o, Manager at Warszawianka Centrum Kongresowe Hotel Wellness & SPA, responded to this review, 7 February 2013
Dear Guest,
Thank you very much for your kind words about our hotel. All the Best in 2013.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Warszawianka Centrum Kongresowe Hotel Wellness & SPA

Property: Warszawianka Centrum Kongresowe Hotel Wellness & SPA
Address: Jachranka 77, Jachranka 05-140, Poland
Region: Poland > Central Poland > Mazovia Province > Jachranka
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Jachranka
Price Range (Based on Average Rates): £
Hotel Class:4 star — Warszawianka Centrum Kongresowe Hotel Wellness & SPA 4*
Number of rooms: 300
Official Description (provided by the hotel):
Hotel Warszawianka is located 30 km from Warsaw city downtown, at the Lake Zegrzynski. Nearest airport Modlin is 22km far away from the hotel. Hotel has 300 rooms, huge conference space for over 3000 square meters, all together 45 meeting rooms. During all year hotel is friendly for families with kids, a lot of extra activities is prepared specialy for them like art class and life cooking for kids. Very nice Aqua Park intvites all those who love water, sauna, jacuzzi and very big fittness room including squash. ... more   less 
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