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“A good choice if you have a car”

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Best Western Kirkwood Inn
Ranked #1 of 2 Hotels in Kirkwood
Certificate of Excellence
Terre Haute, Indiana
Level 6 Contributor
238 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
“A good choice if you have a car”
Reviewed 27 January 2014

The Kirkwood Best Western is conveniently located near several highways so if you are traveling by car it is a good location for hopping on and off exit ramps. The area seems safe, situated near several strip mall stores and chain restaurants. As others have mentioned, it is approximately 15 minutes to downtown St. Louis.
This Best Western is a hotel unlike some of their motel locations. The staff was pleasant and efficient. I was impressed that we never had to wait more than a few seconds for the elevator. Our 4th floor room had a king size bed, desk, lounge chair, and refigerator. The decorations were sparse but attractive. Breakfast included the typical Best Western selection of a variety of eggs, waffles, cereals, etc. Overall the hotel was exactly what we needed for our one night stay. I would definitely stay here again.

  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
1 Thank 54Nancy54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this review, 30 January 2014
Thank you for your complimentary comments and observations about our hotel. We are delighted that you enjoyed your stay with us and hope to see you again if your travels from Terre Haute bring you through our area again.
Best,
Cynthia Brasseur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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479 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Level 6 Contributor
109 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 January 2014

This hotel is in a great location with access to multiple highways, dining, and shopping. It is also about 15 minutes from downtown St. Louis. The staff at this location is extremely friendly, and go out of their way to make your stay comfortable. I would highly recommend staying at this location. I keep coming back and there are other hotels closer to my business destination.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mogin1277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this review, 30 January 2014
We appreciate your wonderful comments about our facility and our team - thank you so very much! We are simply delighted that you choose our hotel when you have other lodging options closer to your business destination. Thank you for your continued patronage!
Best,
Cynthia Brasseur
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JOPLIN
Level 5 Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 January 2014

I booked this hotel on Priceline because of the close proximity to the Kirkwood City Hall where my husband had meetings over 2 days and also because of good reviews on TA. However, when we checked in the clerk seemed very abrupt both then and an hour later when asking about hotels. But...maybe she was having a bad day because next 2 days she was extremely friendly.
We were given a 10% coupon from both the Chilies attached to the hotel (very convenient and don't even have to go outside, enter from 2nd floor of hotel) and to the Texas Roadhouse across the street. Ate at both and very good.
Had read comments on comfortable beds but ours was "very firm"and seemed to sag a little. On first night seemed okay but by 2nd night seemed extremely hard and didn't get a good nights sleep. This is an older hotel and info stated was remodeled but not sure our room was a complete remodel; possibly because we booked on Priceline we did not get one of the better rooms. Also noticed on back of door that the room charge was $100/night for this room and we paid more than that on PL ($101 but also less than the published rate on the BW website of &103) so for this we didn't feel like we got such a great deal and possibly a partial or older remodel, thus our rating of 3. Also got locked out 2 times because keycard wouldn't work and had to go down and have keys reset. There was also 2 empty water bottles behind garbage can in room but well within view, from prior guest.

Room Tip: Ask for latest remodeled room.
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  • Stayed January 2014, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MOTRAVELERJoplin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this review, 30 January 2014
Hello, and thank you for your comments regarding your stay. I would like to begin by offering you my sincere apology for not providing you with the high levels of customer service and product quality for which we pride ourselves. I have shared your comments with our guest services and housekeeping managers, who will counsel with the team members involved to ensure these incidents do not reoccur. I hope you will offer us the opportunity to provide you with an improved experience should you revisit Kirkwood. Please reach out to me at 314-821-3950 and I will personally handle your reservation.
Sincerely,
Cynthia Brasseur
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Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 January 2014 via mobile

Friendly and helpful staff from desk to cleaning crews. Arrived very early on long road trip and told no problem we will have your requested room ready. Room was clean and quiet - bed was 'just right'. Hotel is convienient to shops and variety of resturants, plus an easy on/off to I-44 and thus any road connection around Saint Louis.

Stayed January 2014, travelled on business
Helpful?
Thank Computer-mediator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this review, 30 January 2014
Greetings!
We truly believe that each one of our team members has the ability to make a memory with great customer service, and your comments regarding our housekeeping and front desk staff drives that home. Thank you so very much for noting this in your review! We are delighted that you enjoyed your stay and found your bed comfortable - an important point since we essentially sell sleep! We hope you you will visit again in the future.
Best,
Cynthia Brasseur
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Kansas City, Missouri, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 14 January 2014

I liked the hotel except for the shower. The décor was nice and simple. The scenery was a shopping area, but I am sure the hotel was there before Walmart and Target. The restaurant and bar in the hotel were good and there were plenty of places to eat around the hotel. Too bad the restaurant in the hotel doesn't serve breakfast.

  • Stayed January 2014, travelled solo
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Barbara V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this review, 30 January 2014
Hello Barbara,
Thanks for taking the time to review your stay at our hotel, and thank you for your comments. I hope you were able to enjoy our free hot breakfast since our restaurant only serves lunch and dinner. Should you ever find yourself back in our area I hope we may be of service.
Best Wishes,
Cynthia Brasseur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Howe Oklahoma
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 January 2014

This hotel is amazing in every possible sense!! The room was flawless and extensively clean! The staff was some of the best I have ever encountered! Kudos to the management team and staff! Truly one of the best (if not THE BEST) hotel in the St. Louis Metro area! Definitely my go-to hotel when I am in the area! Thanks for a great stay!!

  • Stayed December 2013, travelled on business
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Helpful?
Thank Bailey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clbrasseur, General Manager at Best Western Kirkwood Inn, responded to this review, 8 January 2014
Hi David,
We will certainly take that moniker of the BEST in St. Louis - thank you! We like to boast that we are the Best Rest West of the Arch. We are all delighted to read that you had a great stay and look forward to being your go-to hotel here in the 'Lou.
Best!
Cynthia Brasseur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perrysburg, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 January 2014

This hotel is well kept up and very clean. The staff is friendly and helpful. Rooms seemed like new during a stay January 2014. All the extras works as intended. The restaurant is very handy and serves good food. The breakfast is well presented and very tasty.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank C B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clbrasseur, General Manager at Best Western Kirkwood Inn, responded to this review, 8 January 2014
Hi C B,
Thank you for letting us know about your recent stay with us - so glad to read that you enjoyed yourself. We so appreciate hearing from our guests to let us know how we are doing and where we can improve.
Best Wishes in the New Year!
Cynthia Brasseur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Kirkwood Inn

Property: Best Western Kirkwood Inn
Address: 1200 S Kirkwood Rd, Kirkwood, Saint Louis, MO 63122-7225
Phone Number:
Region: United States > Missouri > Saint Louis > Kirkwood
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Kirkwood
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Kirkwood Inn 3*
Number of rooms: 114
Reservation Options:
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Also Known As:
Best Western Kirkwood Hotel Kirkwood
Best Western Saint Louis
Saint Louis Best Western
Best Western Kirkwood Inn Saint Louis, MO

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