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“Nice stay in St. Louis (Kirkwood).”

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Best Western Kirkwood Inn
Ranked #1 of 2 Hotels in Kirkwood
Certificate of Excellence
A TripAdvisor Member
1
Reviewed 10 February 2014

Hotel was very nice and the staff was both helpful and friendly. The only problem we had was we had not been in St. Louis before and when we called from 3 blocks away at the Holiday we were given directions by hotel staff twice that took us several miles away. We finally got directions at a convenience store 5 mile away.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this reviewResponded 3 March 2014

Hello and thank you for sharing your experience at our hotel. Please accept my sincere apologies for the confusion with directions, but we are very happy you found us and enjoyed your stay. Should you ever return to our area, we hope that you will stay with us again.
Best,
Cynthia Brasseur
General Manager

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Reviews (491)
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353 - 359 of 491 reviews

Reviewed 4 February 2014

This Best Western was perfectly adequate, but nothing special. I don't know when it was constructed, but it seems a bit "tired", with rather garish carpeting in the hallway and salmon-colored bathroom tiles. Breakfast was included, but was fairly minimal (the eggs appeared to be prefabricated patties). Nothing serious to complain about really if all you need is a night's sleep.

  • Stayed: January 2014, travelled as a couple
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Thank MichiganBanjoMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this reviewResponded 3 March 2014

Greetings,
Thank you for taking the time to share your thoughts about your stay with us. We use our traveler's reviews to improve in areas that impact our guests and we appreciate your observations. As spring approaches we wish you the very best.
Sincerely,
Cynthia Brasseur
General Manager

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Reviewed 27 January 2014

The Kirkwood Best Western is conveniently located near several highways so if you are traveling by car it is a good location for hopping on and off exit ramps. The area seems safe, situated near several strip mall stores and chain restaurants. As others have mentioned, it is approximately 15 minutes to downtown St. Louis.
This Best Western is a hotel unlike some of their motel locations. The staff was pleasant and efficient. I was impressed that we never had to wait more than a few seconds for the elevator. Our 4th floor room had a king size bed, desk, lounge chair, and refigerator. The decorations were sparse but attractive. Breakfast included the typical Best Western selection of a variety of eggs, waffles, cereals, etc. Overall the hotel was exactly what we needed for our one night stay. I would definitely stay here again.

  • Stayed: January 2014, travelled as a couple
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1  Thank 54Nancy54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this reviewResponded 30 January 2014

Thank you for your complimentary comments and observations about our hotel. We are delighted that you enjoyed your stay with us and hope to see you again if your travels from Terre Haute bring you through our area again.
Best,
Cynthia Brasseur

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Reviewed 26 January 2014

This hotel is in a great location with access to multiple highways, dining, and shopping. It is also about 15 minutes from downtown St. Louis. The staff at this location is extremely friendly, and go out of their way to make your stay comfortable. I would highly recommend staying at this location. I keep coming back and there are other hotels closer to my business destination.

  • Stayed: January 2014
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2  Thank Mogin1277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this reviewResponded 30 January 2014

We appreciate your wonderful comments about our facility and our team - thank you so very much! We are simply delighted that you choose our hotel when you have other lodging options closer to your business destination. Thank you for your continued patronage!
Best,
Cynthia Brasseur

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Reviewed 21 January 2014

I booked this hotel on Priceline because of the close proximity to the Kirkwood City Hall where my husband had meetings over 2 days and also because of good reviews on TA. However, when we checked in the clerk seemed very abrupt both then and an hour later when asking about hotels. But...maybe she was having a bad day because next 2 days she was extremely friendly.
We were given a 10% coupon from both the Chilies attached to the hotel (very convenient and don't even have to go outside, enter from 2nd floor of hotel) and to the Texas Roadhouse across the street. Ate at both and very good.
Had read comments on comfortable beds but ours was "very firm"and seemed to sag a little. On first night seemed okay but by 2nd night seemed extremely hard and didn't get a good nights sleep. This is an older hotel and info stated was remodeled but not sure our room was a complete remodel; possibly because we booked on Priceline we did not get one of the better rooms. Also noticed on back of door that the room charge was $100/night for this room and we paid more than that on PL ($101 but also less than the published rate on the BW website of &103) so for this we didn't feel like we got such a great deal and possibly a partial or older remodel, thus our rating of 3. Also got locked out 2 times because keycard wouldn't work and had to go down and have keys reset. There was also 2 empty water bottles behind garbage can in room but well within view, from prior guest.

Room Tip: Ask for latest remodeled room.
  • Stayed: January 2014, travelled with friends
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1  Thank MOTRAVELERJoplin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this reviewResponded 30 January 2014

Hello, and thank you for your comments regarding your stay. I would like to begin by offering you my sincere apology for not providing you with the high levels of customer service and product quality for which we pride ourselves. I have shared your comments with our guest services and housekeeping managers, who will counsel with the team members involved to ensure these incidents do not reoccur. I hope you will offer us the opportunity to provide you with an improved experience should you revisit Kirkwood. Please reach out to me at 314-821-3950 and I will personally handle your reservation.
Sincerely,
Cynthia Brasseur

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Reviewed 14 January 2014

Friendly and helpful staff from desk to cleaning crews. Arrived very early on long road trip and told no problem we will have your requested room ready. Room was clean and quiet - bed was 'just right'. Hotel is convienient to shops and variety of resturants, plus an easy on/off to I-44 and thus any road connection around Saint Louis.

Stayed: January 2014, travelled on business
Thank Computer-mediator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this reviewResponded 30 January 2014

Greetings!
We truly believe that each one of our team members has the ability to make a memory with great customer service, and your comments regarding our housekeeping and front desk staff drives that home. Thank you so very much for noting this in your review! We are delighted that you enjoyed your stay and found your bed comfortable - an important point since we essentially sell sleep! We hope you you will visit again in the future.
Best,
Cynthia Brasseur

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Reviewed 14 January 2014

I liked the hotel except for the shower. The décor was nice and simple. The scenery was a shopping area, but I am sure the hotel was there before Walmart and Target. The restaurant and bar in the hotel were good and there were plenty of places to eat around the hotel. Too bad the restaurant in the hotel doesn't serve breakfast.

  • Stayed: January 2014, travelled solo
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Review collected in partnership with Best Western
Thank Barbara V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this reviewResponded 30 January 2014

Hello Barbara,
Thanks for taking the time to review your stay at our hotel, and thank you for your comments. I hope you were able to enjoy our free hot breakfast since our restaurant only serves lunch and dinner. Should you ever find yourself back in our area I hope we may be of service.
Best Wishes,
Cynthia Brasseur

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Additional Information about Best Western Kirkwood Inn

Address: 1200 S Kirkwood Rd, Kirkwood, Saint Louis, MO 63122-7225
Phone Number:
Region: United States > Missouri > Saint Louis > Kirkwood
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Kirkwood
Price Range: £80 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Kirkwood Inn 3*
Number of rooms: 114
Reservation Options:
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Also Known As:
Best Western Kirkwood Hotel Kirkwood
Best Western Saint Louis
Saint Louis Best Western
Best Western Kirkwood Inn Saint Louis, MO

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