Over the last 10 years I have spent hundreds of nights in hotels, this hotel has the worst reservation policy I have ever heard of. We reserved our room at the Best Western Kirkwood Inn and received a confirmation with a check in time beginning at 3:00 PM. My wife, one year old child, and I arrived at the hotel at 9:30 PM and were told we would have to wait one and a half hours before our room was ready. A one and a half hour wait is the last thing you want to hear after several hours of driving and traveling with a sleepy baby.
We were told by the front desk attendant and the manager that the issue was due to the hotel having a contract with a large rail road company to house their workers. The railroad workers check in throughout the day and check out when they choose. On the night of our stay several railroad workers were late checking out. While this policy must be great for employees of the railroad it is terrible for your average traveler. Several other travelers were informed of the same delay due to the same reason while we were waiting in the lobby.
On the plus side the room was nice for the rate we paid. The room was clean and we were glad to see the remote in the room was sanitized (not that we had time to watch TV by the time we finally were able to get into the room). The front desk staff was polite about the policy and the delay. We only ended up waiting just over an hour for our room to be ready rather than the full hour and a half.
In summary I would never consider staying at this hotel again unless I was an employee of a large railroad company.
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- Also Known As:
- Best Western Kirkwood Hotel Kirkwood
- Best Western Saint Louis
- Saint Louis Best Western
- BEST WESTERN Kirkwood Inn Saint Louis, MO