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“Nice and clean”

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Best Western Kirkwood Inn
Ranked #1 of 2 Hotels in Kirkwood
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice and clean”
Reviewed 9 June 2014 via mobile

Nice and clean (except for a straw left in a chair in the room). Good restaurants and a walmart within walking distance. Nice area, and cheaper than downtown hotels. Easy drive to the zoo, and treats for the kids when we checked in. Would stay here again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Occasiontraveler1079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this review, 17 June 2014
Greetings and before I go any further, sorry about that straw we missed! We appreciate your testimonial about your stay with us and pointing why we make the best base camp for a visit to St. Louis. And we just love to delight our younger guests with our "gift basket" at registration. We hope you'll come back and see us!
Warmly,
Cynthia Brasseur
General Manager
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467 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Garnett, Kansas, Usa
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

This Hotel was very easy to get to and to get in and out of! It is conveniently located near the interstate and surrounded by shops and restaurants. The employees were very courteous and helpful and the lobby very nice and welcoming. I would stay here again!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank rsrhoades
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this review, 17 June 2014
Hi and we LOVE seeing "AGAIN"!
Thanks for your glowing review. It's great to read that we are hitting all our pistons, so to speak.
We look forward to being of service when you return to STL!
Best Wishes,
Cynthia Brasseur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tinley Park, Illinois
Level 4 Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 June 2014

We were arriving late on a Friday. Had called hotel and told them this. When we got there at 7:30PM, we were told our room was not ready and to come back in an hour or so. Just what you want to hear after driving 300 miles after work. When checking in I gave them a credit card and told them to make sure and put all costs for the room on it. The reservation was made by a relative as we were attending a family party. Well, they ended up placing the charge on my relative's card. The manager called me up weeks after my stay and was implying that I was trying to avoid paying, saying they had no record of my credit card. I told her I would get back to her because I wanted to check with my credit card company. I wanted to make sure they didn't really charge me for the room already. When I called back and explained why I was calling, they couldn't find any record of charging my relative. But, under my name they had a record, but no credit card number. So, I gave it to them again. Did you ever check in to a hotel were they did not demand a credit card, even if the room was prepaid, for incidentals ? Of course not. Management of this hotel can only be described as totally inept. I would avoid it at all costs.

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank Arthur Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this review, 17 June 2014
Dear Arthur,
From your review I can only offer my most sincere apologies for the delayed check in and confusion with billing associated with your stay. This is certainly not the the type of customer service for which we are known. I would appreciate the opportunity to speak with you off-line about this and ensure that your questions about charges have been answered. Please ring me at (314) 821-3950 at your convenience. Again, I am very sorry for the difficulties you experienced.
Cynthia Brasseur
General Manager
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Zionsville, United States
1 review
Reviewed 2 June 2014

This Best Western is in a great location in near west county, relatively new/modern facility well maintained and convenient to both shopping and restaurants. Includes both cable and internet plus breakfast too !

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this review, 17 June 2014
Hi Richard,
Thanks for taking the time to review your stay with us - we are delighted that you found our property to be such a great fit for your family. Hope you all had a chance to enjoy our beautiful outdoor pool area! We hope you'll keep us in mind should you return to the St. Louis area.
Best!
Cindy Brasseur
General Manager
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Topeka, Kansas
Level 2 Contributor
8 reviews
7 hotel reviews
Reviewed 26 May 2014

Overall good experience. We would stay here again, and we would recommend Best Western Kirkwood Inn to friends coming to this area. Our room was spacious and comfortable, but the breakfast room was over crowded. Breakfast was good, including hot and cold items. Staff was friendly and helpful.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
Thank LaVerta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott P, Manager at Best Western Kirkwood Inn, responded to this review, 2 June 2014
LaVerta,

Thank you very much for the kind words on your TripAdvisor review. We share this feedback with our entire team in and effort to continuously better our service and accommodations. We all hope that if your travels bring you back to the area that you will come and see us again.

Scott P
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fresno, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 May 2014

The staff here are great and helpful, the rooms are very clean, The small negatives I have. Pillows were hard, no mirror outside bathroom, they forgot shampoo one day. These are very small things for how hard the staff worked and the how nice our stay was.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Danny J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott P, Manager at Best Western Kirkwood Inn, responded to this review, 2 June 2014
Danny J,

Thank you for the feedback on TripAdvisor. My apologies for the small negatives, and I will be personally sharing this with our housekeeping team. We strive to grow and provide better service from the comments that are forwarded from our guests. Thank you for staying with us, we hope to see you in the future.

Scott P
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
1 review
Reviewed 7 May 2014

Lovely hotel, excellent service. Everyone very friendly. More than one restaurant within walking distance. Very comfortable beds, love all the pillows. We will stay here again. We were too early in the season for the pool to be open but, it looked very well maintained.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ginny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott P, Manager at Best Western Kirkwood Inn, responded to this review, 2 June 2014
Ginny R,

Thank you for taking the time out of your busy schedule to give feedback on your recent stay at our hotel. We love to hear great comments and suggestions from all of our guests. As a note out pool is now open and ready for you to come back and visit again. We look forward to seeing you in the future.

Scott P
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Kirkwood Inn

Property: Best Western Kirkwood Inn
Address: 1200 S Kirkwood Rd, Kirkwood, Saint Louis, MO 63122-7225
Phone Number:
Region: United States > Missouri > Saint Louis > Kirkwood
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Kirkwood
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Kirkwood Inn 3*
Number of rooms: 114
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Also Known As:
Best Western Kirkwood Hotel Kirkwood
Best Western Saint Louis
Saint Louis Best Western
Best Western Kirkwood Inn Saint Louis, MO

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