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Best Western Kirkwood Inn
Ranked #1 of 2 Hotels in Kirkwood
Certificate of Excellence
Reviewed 3 August 2014

Good hotel. We stayed there one night. There is a Chili's inside the hotel which is very good. The hotel is in Kirkwood which is not downtown but you can do shopping around.
Room was large and clean. I would recommend this hotel.

  • Stayed: July 2014, travelled as a couple
    • Cleanliness
    • Service
Thank BLANCHE1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this reviewResponded 26 August 2014

Hello Blanche,
Thank you for your complimentary review of your stay with us. We hope you continued to have a great visit in the States and a safe trip back to la belle Paris!
Warmly,
Cynthia Brasseur
General Manager

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331 - 337 of 503 reviews

Reviewed 1 August 2014

Let me say this from the get go, overall it is a really good place. There were a few things that bothered me though. First the good: Clean rooms and facility. Hey to me this is the most important thing. It was clean and the beds were very comfortable, our family slept well each night. It is a great location. Just down the road from the Magic House (which is a must see if you have children from ages 4-10) and next to the interstate 44, it was very easy to connect to the interstates and see all of the St. Louis sights. Plus there were many great places to eat right next door like Dunkin Donuts, Texas Roadhouse, Chipotle, O Charleys, and many others. Plus an attached Chili's. Also a Target and Walmart next door for any shopping needs. We also felt very safe, it seemed like a good part of town which is important to know if you have never been to St. Louis before. I should say the breakfast was pretty standard not bad, not great, just typical hotel breakfast food.
Now the bad (or not so good), Although the front desk staff were professional they did not seem overly helpful in directions. This really gets me because those that work the front desk are the ambassadors of the city! The main thing that got me was the pool. It was not heated as described, it was frigid! The pool also caters to smokers as it has ashtrays a plenty. The pool has a very small two foot deep section that I guess are for toddlers, the rest of the pool starts at three foot and quickly goes to nine foot, so it is not small child friendly. Although the website states balconies/patios, don't be misled, the rooms do have sliding glass doors, but the patio is only about two feet deep, so I guess you can stand and get some fresh air, but don't think about sitting in a chair on it. Breakfast is served from 6-9 through the week and 6-10 on weekends, on our last day we missed breakfast by 20 minutes because we thought it was open till 10. I guess it was technically our mistake, but why different times? The last thing I will say is although the rooms are great, the walls must be made out of paper. We heard every door slam near our room. The worst was at 4 a.m. we heard another employee that was talking and training another employee and we could hear every word.
Overall it was a good place-mainly for the location. I would not have any issues recommending but with the same warnings I gave here, but if we went back to St. Louis I would probably try another hotel.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this reviewResponded 26 August 2014

Hello Brian,
Thank you for your thoughtful and considered review of your stay with us. Your comments are appreciated in that they provide us with a road map to where we can improve. I can assure you that your insights will be addressed to provide a better guest experience for our future visitors.
Sincerely,
Cynthia Brasseur
General Manager

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Reviewed 29 July 2014

One of the best things about this hotel was its location. You were near many restaurants and stores. It is also only a short drive away from St. Louis. The room was comfortable and clean, although the bathroom was very cramped. One of the biggest downfalls of our room was the small balcony. There was no room for a chair on the balcony, it was only about 2 1/2 feet deep. Smoking is also prohibited on the balcony. The pool was a little chilly, but it felt relaxing after spending a day in 90 degree heat. The staff was very personable. The complimentary breakfast was decent, but don't expect a lot of variety. Overall, this was a great place to stay during our time in Missouri!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Olivia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this reviewResponded 1 August 2014

Greetings Olivia,
We were delighted to read about your stay and thank you for pointing out the great benefits to our location! We hope you keep us in mind if you return to our area and hope you traveled safely back to Wisconsin.
Gratefully,
Cindy Brasseur & Team BWKI

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Reviewed 29 July 2014

How can I call Best Western and speak to the front desk and they deny that they have rooms available but then get on Expedia and buy a room with no problem. I asked and they dodged the question. Breakfast was mediocre and ran out of eggs and potatoes and didn't refill for close to an hour. The price was ridiculous to for a weekday night too. Must have been something going on in town.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank mathyoomay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this reviewResponded 1 August 2014

Hi, and thanks for your question and taking the time to review your experience at our property. Due to to rapid shifting of inventory during our peak months, local and online availability status will occasionally lag, resulting in your experience making a reservation. We are glad you were able to secure a room for the date you needed. Your constructive comments are appreciated and have been addressed with our breakfast team members to improve our service.
Best Wishes,
Cindy Brasseur
General Manager

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Reviewed 22 July 2014

Overall very good, clean and comfortable. Breakfast was mediocre, but rooms were nice and had door to outside for dog at night. Baths cramped, but clean. Hotel was quiet, but on a busy street. Would definitely stay here again

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Albert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this reviewResponded 24 July 2014

Greetings Albert, and thank you for your comments highlighting our pet-friendly hotel! Furry friends are considered special guests and we are glad you found our pet accommodations pleasing. We are in the midst of upgrading our breakfast room and offerings and we hope you get to visit again to see the results.
Best Wishes,
Cindy Brasseur
General Manager

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Reviewed 17 July 2014

This is an excellent facility in all areas, nothing was second rate here, don't miss staying here. It had a pool, laundry facility, workout area, Wi-Fi internet. The staff was friendly, kind and professional! Overall great stay, great facility!

Stayed: July 2014, travelled with family
Thank JerseyBoy9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this reviewResponded 21 July 2014

Greetings,
THANKS so much for your glowing comments about your stay. We were delighted to read that we "hit all the piston", so to speak! I'm wondering if you can our team cheering out in New Jersey! We hope you get a chance to visit us again....
Gratefully,
Cynthia Brasseur & Team BWKI
General Manager

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Reviewed 16 July 2014 via mobile

Located within great commuting distance of all tourist attractions. Clean motel with a really really nice staff. Only thing is the breakfast bar. 6 to 9 and you better be there by 8 or the food seems to not be replaced very fast. This room on second floor is pretty small for a dining area the size of the motel. Cleaning staff needs to be a little more attentive to loose or broke things. I.e. toilet seat. Overall it was well worth the stay. Yes I would repeat.

Stayed: July 2014, travelled with family
Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia B, General Manager at Best Western Kirkwood Inn, responded to this reviewResponded 21 July 2014

Hi Terry...
Thanks for reviewing your stay at our hotel. Your comments about our breakfast room are appreciated and I want to let you know that we have begun a project which will enlarge and update our breakfast area - so I hope you will be able to return and see the finished product! We thank you for your business!
Cynthia Brasseur
General Manager

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Additional Information about Best Western Kirkwood Inn

Address: 1200 S Kirkwood Rd, Kirkwood, Saint Louis, MO 63122-7225
Phone Number:
Region: United States > Missouri > Saint Louis > Kirkwood
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Kirkwood
Price Range: £80 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Kirkwood Inn 3*
Number of rooms: 114
Reservation Options:
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Also Known As:
Best Western Kirkwood Hotel Kirkwood
Best Western Saint Louis
Saint Louis Best Western
Best Western Kirkwood Inn Saint Louis, MO

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