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“We Enjoyed our short stay”

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Country Club Hotel & Spa
Ranked #12 of 13 Hotels in Lake Ozark
Marthasville, Missouri
Level 6 Contributor
227 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“We Enjoyed our short stay”
Reviewed 27 June 2012

It is in a great location. The bldg and room we stayed in was in need of maintainance ( Rm #2021 ). The carpets are stained, the pool area has the railing leaning over and being braced to stay up. The staff is very friendly and always asking how you stay is?. We still had an awsome time and would stay there again

Room Tip: You will have to walk to get to and from your room. The parking area is a ways away
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank VernonR187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Country Club Hotel & Spa, responded to this review, 6 July 2012
Thank you for taking your time to comment on your stay at the Country Club Hotel. We acknowledge there are repairs in order for the facility. It is currently work in progress both inside the building as well as outside. The railing around the pool you referred to is actually being rebuilt and that is why it was being braced up, the posts had not yet been set in cement.
I don’t know if you happened to notice but we are in the process of a major paint job inside the facility.
I apologize that we were not able to have the entire project complete before your stay but at times even with the best intent a schedule for a project of this scope does not always fall in line with the original plan.
We are very happy you did enjoy your stay and hope you will return again.
Thank you again
Ron Schlicht
General Manager
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161 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Polish first
  • Any
English first
Saint Louis, Missouri
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 June 2012

For someplace that is supposed to be top of the line, I was kind of disappointed. It was not all bad, and I might go back someday, but our stay was kind of rough.

The service at the hotel restaurant was excellent. The front desk service was pleasant as well.

The hotel clean. There was a faint odor of feet in the hall to our room and our room was way down a service hall after a winding walk and elevator ride from the lobby. There is a lot of brass and wood paneling in the hotel rooms, which makes me think it was updated in 1983 and never since. I don't really care about the looks, but some might.

There is no playground at this hotel complex, which I find strange. The pools (one indoor and one outdoor) are utilitarian and you can get wet in them, but I wouldn't say it is a particularly posh relaxing atmosphere. The outdoor pool is much better than the indoor one and has a snack bar and lounge chairs. The kiddie pools (one in each pool area) are 2-2.5 feet deep (which seems pretty deep for a kiddie pool to me). My daughter is 2 and enjoys swimming in shallower pools at home but did not feel safe enough to have fun in these kiddie pools. It would depend on the kid, of course.

My room had all the standard stuff; a bed, a toilet, a shower. No fridge, which was strange because I thought there was one and that was important to us. Some of the others in our party had fridges. It seemed kind of random. Other rooms in the hotel were much bigger than ours and booked for the same price.

The worst part was the noise. Even in our hallway which only had rooms on one side (and service rooms on the other) there was a lot of noise. There were people partying late into the night.

And then the other noise started. Apparently the walls in this place are paper thin, because we not only heard every intimate detail of the goings on in the room next to us (or down the hall? Hard to tell.) but they were actually loud enough to wake us up, after being asleep for an hour, with their spirited lovemaking. Which went on forever. And ever. And ever. We were up from Midnight to 2:00AM with the groaning and grunting next door. But our daughter did not wake up and we were afraid to turn on the light and call the front desk because then she would wake up for sure, and I didn't want to have that "talk" at 1AM. Eventually someone else in the hall must have called becuase there was a knock at their door and FINALLY we could get some sleep, at least until our daughter woke up at 5:30.

I complained at the front desk about the very disturbing night. They said they would warn the people to be quieter, but since we were checking out that was not very helpful to us. I also asked for a late checkout so my daughter could take a nap in the room, and they agreed to give us late checkout at 2PM. And then after we got her to sleep we got a call from the front desk asking why we hadn't checked out. And after we got her to sleep again we got a knock on the door (with the do not disturb sign up) asking if we needed maid service.

So, as long as you don't want to sleep, this place is okay.

Though I will add that someone else we know was in one of the condos and those were pretty nice. Still lots of brass and mirrors, but probably 1,000 square feet, plus a big screen porch, plus a patio and a full kitchen. If we do go again, we will stay in something like that.

Room Tip: Get a condo, or at least ask for a room that isn't on the basement level.
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  • Stayed June 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank JosieAbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Country Club Hotel & Spa, responded to this review, 10 July 2012
Thank you very much for taking your time to comment on your stay at the Country Club Hotel. Every review we receive from our guests helps us to improve our operation. We know that some improvements would be welcomed and we are in the process of making some gradual upgrades.
When the hotel portion of the facility was added on in 1998 the décor that was selected by the owner carried a theme of a Mediterranean look. Too often that theme is viewed as a dated look and everyone does have their own preference.
There are a total of 83 hotel rooms at the Country Club and 63 of them are considerably larger than a standard hotel room and are equipped with a refrigerator, wet bar, a spacious sitting area that includes a sofa and easy chairs in addition to the sleeping area with a king size bed. That room layout is very popular with most of our guests but with only 1 bed and a sofa sleeper I can understand why it may not be convenient for a family. As you mentioned we do have a number of condominiums available ranging from a 2 bedroom up to adjoining 3 bedroom villas which would be a 6 bedroom accommodation for the families and larger groups.
We do try very hard to keep a watch on noise but there are occasions when some guests do not consider the comfort of others. As a result of your comments we have implemented a better communication process various departments as it relates to our guests requesting late check outs.
Again I would like to thank you for your comments.
Ron Schlicht
General Manager
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dorsey
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 May 2012

To me, "Country Club" connotes luxury. Although this hotel is clean and in a good location, the linens, drapes, and carpeting in the Jr. Suite were in need of a change. The bathroom shower tiles were mildewy, and someone did a terrible job of caulking around the tub enclosure. The silk flower arrangement in the entry way has been there for as long as I can remember, and it needs to go!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank leelani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Country Club Hotel & Spa, responded to this review, 10 July 2012
I appreciate you taking the time to comment on your visit to the Country Club Hotel. We acknowledge there are some updates needed at our facility and improvements are currently underway. Bathroom tiles are currently being replaced with solid surrounds, touches of color in the hallways and inside hotel rooms and in the future we will be replacing linens with a more modern style.
We apologize that this project is moving at a pace that did not allow us to have it complete when you were here to visit and we hope to see you on another occasion.
Thank you again for your time
Ron Schlicht
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Lake Ozark hotels

Auburn, Illinois, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 May 2012

Our room was clean and comfortable. The indoor pool was nice but when we asked about the hot tub we were told it was being repaired and would not be available until the next day. When we checked in we were told that we could eat at Rafferty's, the restaurant in the hotel. We did go there Sunday evening for a sandwich since we didn't need a full meal. Even though sandwiches were not on the dinner menu, he requested the cook to fix us hamburgers and they were delicious. We were so impressed with the waiter and the service we decided to go to the restaurant again for breakfast on Monday only to find the restaurant closed so we had to go out of the hotel for breakfast. We did see some specials that Rafferty's was supposed to have for dinner so we decided to try them for dinner on Monday night. When we got to the restaurant, it was closed again and when we checked with the front desk, we were told that the restaurant was closed that night. When we got ready to check out, we had a charge on our bill for food that was supposedly served to us before we had even arrived. The gal at the front desk took it off our bill but the computer was down so we couldn't get a receipt. She said she would send us the receipt in the mail.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Gloria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Country Club Hotel & Spa, responded to this review, 6 July 2012
Thank you for the time you spent to comment on your stay at the Country Club Hotel. Please accept my apology for your experience with Rafferty’s. We were in the process of making a seasonal transition from our off season schedule of operation and it seems there was some confusion among the staff.
I am particularly concerned with the food bill at checkout. We take every precaution to insure accuracy of billing and in this case the fact is we made a mistake. I am pleased the situation was resolved to your satisfaction.
We hope to see you again in the future.
Thank you again for your time.
Ron Schlicht
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington, Vermont
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 April 2012

We wanted to get away for a bit before classes started for the semester, and decided to go to the lake. The fiance has family who works by Lake of the Ozarks and suggested a few hotels, but none of the seemed like a good fit. I found this one online, and the off-season price fit our budget. We had a hard time finding the hotel, but a quick phone call to the front desk later we were able to find it. It's tucked away in a gated community, with a guard at the front of the property. Check-in was smooth and our room looked great. Our only issue was that we booked a smoking room and there was no ashtray, but it was sorted out in minutes. It's not 5 star, but for a poor college couple who just wanted a quiet weekend, it was perfect for us.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank SurpriseDemise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Country Club Hotel & Spa, responded to this review, 6 July 2012
I appreciate you taking time from your busy school schedule to comment on your experience at the Country Club Hotel.
It is always a pleasure to here when our guests have had a positive experience. We work hard to accommodate all guests with the same standard of service regardless of the rate that is paid.
I hope we have another opportunity to serve you in the future.
Thank you again

Ron Schlicht
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 April 2012

The hotel overall was clean and the service was really good. 5 stars for the service, 3 stars for the facilities to make it overall 4. The hotel does need some updating but the Mgmt has recognized this and is taking steps to improve. Excellent price paid for what we got and would go back and stay again.

Room Tip: Junior Suite is plenty big.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tpatrick2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Country Club Hotel & Spa, responded to this review, 6 July 2012
Thank you for taking time to comment on your stay at the Country Club Hotel.

Our strength at the Country Club has been our customer service for a while now. We recognize there is room for improvement on the physical facility and I am please you made note that it is underway.

We hope to see you again soon at the Country Club

Ron Schlicht
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Club Hotel & Spa

Property: Country Club Hotel & Spa
Address: 301 Carol Rd, PO Box 1599, Lake Ozark, MO 65049-9110
Region: United States > Missouri > Lake of the Ozarks > Lake Ozark
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 13 Hotels in Lake Ozark
Hotel Class:3 star — Country Club Hotel & Spa 3*
Number of rooms: 98
Official Description (provided by the hotel):
This place is temporarily closed due to renovation. It will reopen in late 2017. Large rooms, onsite Spa and Restaurant, indoor & outdoor pools, and gorgeous scenic views. Just minutes from several state parks, beaches and local attractions. We are the ideal venue for your Lake of the Ozarks business meeting, wedding, banquet or special event. Our skilled staff of professional event planners will make it an event to remember! We can host small groups or groups as large as 1,000! ... more   less 
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TripAdvisor is proud to partner with Hotels.com, TripOnline SA and Evoline ltd so you can book your Country Club Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Country Club Hotel Lake Ozark
Country Club Hotel And Spa
Country Hotel Lake Ozark
Country Club Hotel & Spa Lake Ozark, MO - Lake Of The Ozarks

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