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“Valentine's Day Weekend”

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Country Club Hotel & Spa
Ranked #12 of 13 Hotels in Lake Ozark
Saint Louis, Missouri
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Valentine's Day Weekend”
Reviewed 25 February 2013

My best friend and I decided to have a "girls weekend" over Valentine's Day weekend. I have never been to The Lake of the Ozarks before and was very excited. We booked a room with two queen beds for two nights. We arrived at the hotel at 9:30pm on Friday night and checked in. We thought it strange that we would have to go DOWN to our room, but didn't think further than that. We arrived at level 1 and walked down the COLD hallways to our room. We walked in to find one king sized bed only. I went back upstairs to let the front desk know that our room was incorrect. We were told that the couch pulled out into a bed...to which I replied that I had ordered two queens. The two ladies behind the desk fumbled through some paperwork and the head lady told me that all the queens were taken, but they could take a roll away bed down to our room. She spoke with her supervisor while I was standing there and said that there wasn't anything else available. We were very frustrated and were just ready to go to bed, so agreed to the roll away bed. She said that they would get it fixed in the morning. I left only to realize that we had left our key cards upstairs at the front desk. I returned to ask for them and asked one more time if there was something else they could do. She flipped thru the books and computer again and said that she would just put me in a junior suite. She also told me that I needed to come downstairs the next morning and tell the manager that I threw a fit, that I refused to stay in the room since it was not what I ordered. I didn't go speak with the manager, I was truly offended that I would have to approach him when they were aware of how unhappy I was. We ended up staying in the junior suite (a king bed and pull out couch) and never heard a peep from management or the front desk. I will NEVER stay at this hotel again. Beyond the room fiasco, the cold hallways, and the rooms in the BASEMENT the jacuzzi that they advertise is ridiculous. It is a backyard jacuzzi that will fit 4 people at best. This was, by far, the worst experience I've ever had at a hotel.

  • Stayed February 2013, travelled with friends
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    • Rooms
    • Cleanliness
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Helpful?
5 Thank JuliaEntrikin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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161 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Polish first
  • Any
English first
Kansas City, Missouri
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 February 2013

The hotel is definitely dated, but very clean. I stayed in a junior suite, which is a good size. It is like a big hotel room. The furnishings are nice, but not modern. The tv is very small for the room size & not a flat screen. The bed was adequate, firm mattress. I did not go in the pool, but it is a good size and looks nice. The hot tub was drained the weekend I went (mid February). I ordered room service. The food was acceptable. The staff are all very nice. I arrived early & there was no problem with checking in early.

  • Stayed February 2013, travelled solo
    • Value
    • Location
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Helpful?
Thank marysadvice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 January 2013

I stayed at this hotel, as I won a free night stay from their Facebook page. I must say that I am glad that I only had to pay a $12.00 pet fee. The room we stayed in was quite large, but it was not clean. The carpet had numerous stains and you could see the dust/dirt on the surfaces in the room. I tried to take a picture out of the sliding window and ended up having to open it due to the dirt film that was on the window. The bathroom left a lot to be desired, the ceiling was literally falling down and it could use a good scrubbing. There were also a TON of cigarette butts immediately outside the room.

The pool was large but it was freezing and there were no towels available in the pool area or anyone around to get a towel from. (The one lady we did find could not find any towels and was going to go up to another floor to get some, but by then we were freezing and a trip back to our room was faster.)

Another issue during our stay was the noise above us. At about 2 AM we woke up to very disruptive noises.

We were woken up again at 5 to the sound of the trash truck picking up the trash and BANGING the dumpster repeatedly!

The one thing we did enjoy were the deer that frequented the property.

All in all, I would not return to this hotel nor recommend it. I understand that they are continually working to upgrade the hotel but I don't think that should be an excuse for dirty rooms. Even though the furnishings were dated, I would take dated furnishings for a clean room any day.

Room Tip: Ask for a renovated room, it may be cleaner.
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank BrittanyH483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lake Ozark hotels

Kansas City, Missouri
Level 3 Contributor
5 reviews
Reviewed 20 December 2012

I got a wonderful deal throught Groupon. For 2 nights I got to stay at the County Club and it was excellent. I stayed in a junior suite, which was very clean and spacious, got a $50.00 dining credit and I also got to enjoy the wonderful spa services. Rhonda and Mya are awesome. The best massage I ever had. I can't wait to go back. They even have a full scale gym, raquetball courts ans Suana. Not just a few machines like most other places.

Room Tip: The rooms were very quite. I stayed on the back side facing the lake.
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RRivera22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jefferson City, Missouri
Level 6 Contributor
104 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 December 2012

The junior suites are a nice size with plenty of room to stretch out and relax. Some of the furishings could use updating. The tv looked out of proportion for the size of the room you have. They have a nice size pool for you to get some downtime in. Overall this is still a great place for a off season weekend getaway and the rates were great!

  • Stayed December 2012, travelled as a couple
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Helpful?
Thank chops1374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 November 2012

The staff member upon entrance was very nice (one lady) Check-in was smooth. But some large event was occurring and staff members totally ignored us on those nights-I was told by one lady she wasn't service staff , was off the clock and new- unwilling to give us information or point us in the right direction. We have encountered this kind of attitude before but not expected in such a low end hotel. Service should be their main goal. The wifi never worked but they said a tech was coming to fix it. Other then that, room (suite) were nice-but we needed extra pillows to stay comfortable. Not much to do, we tried the spa (but the hours are odd, due to the "season" we were told) We wanted a wine basket but were unable to purchase one from the hotel, we could only buy wine from the bar. They did offer room service, which was nice. Checkout easy as well, breakfast was okay for the price.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, Georgia
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 November 2012

At first glace, it is obvious that this hotel was THE PLACE when it first opened. Unfortunately, overtime, needed upgrades to the furniture and property have not been made to keep it up-to-date, lowering the appeal of the hotel. For the most part, it is a great place with huge Jr. Suites, spa services, and affordable packages. However, the bedding seems to be the original bedspreads from the 70's or 80's and need to be burned. There are old school TV's and telephones in the bathroom (why?), and some of the decor suggests that a makeover is long overdue. With a little paint, furniture changes, and new bed spreads, this hotel could once again be ideal. Other perks include a cozy restaurant, a recreation area, and a pool with side whirlpool. Other cons, the pullout beds are NOT comfortable. On a final note, the walls are not very sound proof so pray to have quiet guest next door. As for me, I did not.
Would I stay there again? Certainly. Would I recommend it? Probably.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Club Hotel & Spa

Property: Country Club Hotel & Spa
Address: 301 Carol Rd, PO Box 1599, Lake Ozark, MO 65049-9110
Region: United States > Missouri > Lake of the Ozarks > Lake Ozark
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 13 Hotels in Lake Ozark
Hotel Class:3 star — Country Club Hotel & Spa 3*
Number of rooms: 98
Official Description (provided by the hotel):
This place is temporarily closed due to renovation. It will reopen in late 2017. Large rooms, onsite Spa and Restaurant, indoor & outdoor pools, and gorgeous scenic views. Just minutes from several state parks, beaches and local attractions. We are the ideal venue for your Lake of the Ozarks business meeting, wedding, banquet or special event. Our skilled staff of professional event planners will make it an event to remember! We can host small groups or groups as large as 1,000! ... more   less 
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Also Known As:
Country Club Hotel Lake Ozark
Country Club Hotel And Spa
Country Hotel Lake Ozark
Country Club Hotel & Spa Lake Ozark, MO - Lake Of The Ozarks

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