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“Very Friendly Staff” 5 of 5 bubbles
Review of Holiday Inn Express Lebanon

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Holiday Inn Express Lebanon
Ranked #4 of 11 Hotels in Lebanon
Certificate of Excellence
missouri
1 review
“Very Friendly Staff”
5 of 5 bubbles Reviewed 11 June 2013

The hotel staff here is very friendly!!!!! They go out of their way to accomodate any need you may have. Breakfast was plentiful and hot, was made by friendly staff who were very attentive, (i.e., taking your plate if they saw you were finished). Karissa at the front desk was especially nice and knowledgable about restaurants in the area and things to do. Would highly recommend this hotel to anyone!!!

Room Tip: If you have particular preferences, let them know. They will go out of their way to accomodate you i...
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  • Stayed June 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karissa N, FD/LC/GEC at Holiday Inn Express Lebanon, responded to this review, 28 June 2013
Thank you so much for staying with us. We are so happy that you had a great experience at our location. We hope to see you on your next trip!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

124 reviews from our community

Traveller rating
    64
    31
    18
    5
    6
See reviews for
60
24
6
23
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Newark, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 June 2013

I had a wonderful stay at this holiday inn. The room was wonderful, and the hotel staff were extremely helpful! Karissa the desk person checked me in and was so polite! She offered me coupons for a mexican restaurant that was within walking distance... (It was some of the best ive had!) I will absolutely stay here again!! One happy customer!!

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Blimpy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karissa N, FD/LC/GEC at Holiday Inn Express Lebanon, responded to this review, 28 June 2013
We are so glad that you had such a wonderful stay! We look forward to seeing you again soon!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
El Paso, Texas
2 reviews
5 of 5 bubbles Reviewed 8 May 2013

We stayed at the hotel during a family reunion and couldnt of been happier! The staff went out of their way to accomodate us and the GM was even serving breakfast one morning! The rooms are spacious and very clean. I would recommend this hotel to anyone!

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank paula r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stachia123, Manager at Holiday Inn Express Lebanon, responded to this review, 22 May 2013
Thank You so much for your feedback! We look forward to seeing you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Union, Ohio
Level Contributor
186 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
1 of 5 bubbles Reviewed 7 February 2013

The wife has had knee replacement and we had requested a room with a walk in shower. First we were put into a room with a tub. Then we got the room with the walk in shower only to fine that the toliet was not for the handicapped. I was a normal low toliet with grab bars behind the toliet and to the rear side making a person haveing to reach behind them to use the rails. Now for the shower the water flooded the entire bathroom and there is no floor drain in the bathroom. The shower does have a drain against the wall. So we were glad we asked for extra towels. Now the first room with a high tub had a handicapped toliet. When we checked out the wife informed the frnt desk to what they said they did not know that. Breakfast was normal for HIE but the hostress was smiling and very friendly.

  • Stayed February 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mocpgc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Lebanon, responded to this review, 20 February 2013
Dear mocpgc,

Thank you for taking the time to relay your comments regarding our property during your recent stay. We are deeply sorry we fell below your expectations. Your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,

Janice A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 20 January 2013

I love Holiday Inn Expresses and try to stay there when I'm doing long road trips. This was a typical example of their standard.

Located right off I-44.

Very friendly and helpful desk clerk who had knowledge of local restaurants and put me as high up as she could in the hotel. Price was 99 bucks, bathroom was clean, heater was warm and quiet, TV cable was good. Couldn't hear anyone around me which was also a plus. Wifi was good enough to watch some internet clips. Could use warmer bedding and blankets, but bed was comfortable anyway.

There was a nice small pool, but didn't get to check it out.

Breakfast bar looked good, but didn't try it on this go around.

Room Tip: High as possible since floors in these hotels are thin and you can hear people above you.
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  • Stayed January 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank blacknred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
264 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 bubbles Reviewed 11 January 2013

Stayed here overnight on route from Columbus to Chicago
OK hotel but showing its age a bit - whilst rooms are clean and tidy - all you really want - it could do with an update. But as a simple stop over it does the job for a reasonable price.
One simple tip ideally ask for a room at the front of the hotel as at the rear you can hear the Highway.

Room Tip: Ask for a room at the front to avoid Highway noise at the rear.
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Stayed January 2013, travelled on business
Helpful?
Thank Ichdien000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Lebanon, responded to this review, 3 August 2013
Dear Anthony100,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness.

However, We’re sorry about our property being date. We will look into this. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
79 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 30 November 2012

We stayed for 3 nights and it's a decent place for Lebanon, Missouri
After reading about the exceptionally fast WIFI I was disappointed that it wasn't fast at all for us in room 208. I ended up using our AT&T hot spot to get a good connection.
Walls are rather thin and we ran out of hot water 2 of the mornings we were there.
I didn't try the breakfast, but it appeared to be the standard holiday inn express offering which is fine. We did meet the room attendant a couple of times in the hall and she was courteous, friendly and did a good job on the room.

Stayed November 2012, travelled with family
Helpful?
1 Thank A-Steel-Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Lebanon

Property: Holiday Inn Express Lebanon
Address: 1955 West Elm Street, Lebanon, MO 65536
Phone Number:
Region: United States > Missouri > Lebanon
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Lebanon
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Lebanon 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
Completely remodeled and 100% non smokingThe Holiday Inn Express Hotel & Suites Lebanon is conviently located on I-44 at Exit 127. Hotel features include: 25 inch remote tv with over 75 channels, free continental breakfast, evening snacks, fresh fruit daily, an indoor pool, and free high speed Internet. Ample shopping and antique malls are all within close proximity. Visit Lebanon, MO and Stay Smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Lebanon Hotel Lebanon
Holiday Inn Lebanon

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