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“Great location”
Review of Waya Guajira

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Waya Guajira
Ranked #1 of 1 Hotels in Albania
Certificate of Excellence
Reviewed 8 March 2014

The concept and location of the hotel is very good. It is close to great touristic places. The package that the hotel offers with the tour guides and transportation included is excellent and safe. The weather is amazing (hot but very dry and breeze all the time). The pool is awesome:)
My review would be excellent if the the employees of the hotel were better trained. It seems that they do not know the software at the front desk (It took very long time to check in and out). The accounting was not clear and they needed supervisor overnight to have the balances ready!!
The restaurant is ok but the waiters are not well trained, they took looong time to serve three tables and the orders were incomplete:(

It is evident that they are attracting new people to La Guajira. The hotel was busy even in a low season. We will go back to this hotel. Over all we had a great vacation.

Room Tip: There are a lot of stairs if you get a room too far from the main building.
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  • Stayed: February 2014, travelled with family
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1  Thank Je C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yhina M, Coordinador de Reservas at Waya Guajira, responded to this reviewResponded 30 March 2014
Google Translation

Gracias por sus apreciaciones, para nosotros resulta constructivo y nos permite mejorar en aquellos puntos donde nos hacen sugerencias.
El interés primario de cada uno de los colaboradores en el Hotel Waya Guajira, es lograr que huéspedes y visitantes sientan que en la atención prestada lo importante y valioso que cada persona es para nosotros.
Los seguimos invitando para que piensen en nosotros cuando deseen desconectarse y pasar momentos realmente agradables.

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25 - 31 of 421 reviews

Reviewed 9 January 2014

It's a fairly new hotel and there is still construction but it's almost complete. The room is big, the only minus is that it's kinda dark. Because of the water problems around, water pressure and water in general is kinda of poor, but it's understandable. The pool is very good and the view is good. Service is fantastic, specially Pedro, the bellboy. They have great plans to get to know La Guajira. We went to 'Cabo de la Vela'. The tour is pretty good, highly recommended because of amazing service they provide. It's the best tours in the region. The food is ok; breakfast is average, the only thing is that it's outdoors and there are to many bugs; lunch and dinner is ok, expensive. Service on the restaurant is fine, waiters are from the area and maybe they need a little more of experience. They need to be more proactive. Nevertheless, it was a great experience.

Room Tip: Ask for a room close to reception and to the main building.
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  • Stayed: January 2014, travelled with friends
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1  Thank Juan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yhina M, Director de Recepción at Waya Guajira, responded to this reviewResponded 18 January 2014
Google Translation

Apreciado Huésped,

Gracias por visitar nuestro Hotel y sobre todo por escribirnos sus comentarios.

En nuestro hotel trabajamos para que nuestros huéspedes tengan una estadía placentera y sus comentarios nos ayudan a definir esos pequeños detalles que nos ayudan a mejorar. Agradecemos sus sugerencias las cuales se les hacen llegar a las áreas indicadas para tomar acciones inmediatas y poder prestar un excelente servicio.

Esperamos que regrese pronto, gracias nuevamente por preferirnos.

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Reviewed 14 December 2013

Nice new infrastructure and generally nice staff, EXCEPT manager Laura Daza with total lack of understanding of the concept of customer service. Do not deal with her.

The site has no drinking water and they do not provide even a small bottle in your room. I ordered a bottle in the restaurant and at checkout they charged me $25 for it. Food in restaurant overpriced and poorly served. Eat outside the hotel if you can.

This is not the only hotel in the area but they make you believe it to charge what they do (Ms. Laura Daza's explanation)

  • Stayed: December 2013, travelled with friends
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3  Thank SammyWashington_D_C_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yhina M, Director de Recepción at Waya Guajira, responded to this reviewResponded 27 December 2013
Google Translation

Apreciado Cliente

De antemano le pido disculpas si en algún momento recibió una atención inadecuada de parte de alguno de nuestros colaboradores
Históricamente el problema de falta de agua potable en la Guajira siempre nos ha afectado y hoy en día se están liderando grandes proyectos para erradicar esta problemática, lo que hace parte de todo el desarrollo turístico que se está trabajando para la Guajira. El hotel Waya para contrarrestar ésta limitante cuenta con una planta de tratamiento de agua que es utilizada solo para el sistema sanitario, duchas y el riego de las plantas, mas no para el consumo humano, realmente no somos el único hotel de la Guajira pero si el único hasta el momento que cuenta con tan maravillosa infraestructura y servicios como los que usted pudo apreciar.
En nombre del personal del hotel, me gustaría pedir disculpas por cualquier inconveniente que experimentó durante su estadía con nosotros. Tomamos sus comentarios en serio, esto nos ayudan en nuestros esfuerzos continuos de mejorar nuestros servicios. Esperamos volver a verlo muy pronto y cambiar la imagen que se ha llevado de nosotros

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Reviewed 2 days ago
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  • Stayed: February 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank pipelin3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago
Google Translation

  • Stayed: January 2018, travelled with family
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Review collected in partnership with this hotel
Thank Nicodemo92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 days ago
Google Translation

  • Stayed: February 2018, travelled on business
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Review collected in partnership with this hotel
Thank lizethgarciac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 days ago
Google Translation

  • Stayed: February 2018, travelled on business
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    • Cleanliness
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Review collected in partnership with this hotel
Thank 842clopez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Waya Guajira

Address: km 1.5 via a Cuestecitas, Albania 443009, Colombia
Region: Colombia > La Guajira Department > Albania
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Albania
Price Range: £69 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Waya Guajira 3*
Number of rooms: 140
Official Description (provided by the hotel):
The Guajira Peninsula is a paradise destination and different to all, in the center of it is strategically located Hotel Waya Guajira, which has become a typical stop to visit this beautiful apartment and above all is 100% sustainable and environmentally friendly. Arriving from Almirante Padilla Airport in Riohacha takes only one hour, this journey is the perfect introduction to start the Waya experience. Hotel Waya is the best option to enjoy the Guajira to the maximum, its plans allow to know its charm in all its splendor, only 1 hour from the hotel you will find the virgin beaches of Mayapo with dreamy sunsets, two and a half hours immensity Of Cabo de la Vela that gives the union of the sea and the desert, contemplate the Salinas de Manaure, imprégnense of the culture in the native rancherías of the Wayúu and if it also wishes Palomino closes with golden pinch the wonders of the Guajira. As a team we work so that you enjoy the best in service, attention, comfort, space and tranquility. Sure will take the best memories. The hotel has at your disposal: 140 Rooms: Different accommodations, comfortable, with fresh air, Wifi and charm guajiro. Swimming pool: Located in the 3 novel hotel, with beautiful landscapes is one of the 5 best in the country. 4 Event rooms: They organize all kinds of events, meetings and conventions in a unique and perfect way. Ecological footpath: Ideal to know the ecosystems and histories of the Guajira. Reception: Open 24 hours for any request. Wetlands, Gym and Terraces Using multiple languages And the best thing is that with your visit you will also be contributing to the construction of a better future for Guajira. We are going to live the Waya Guajira Experience! ... more   less 
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