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Cape Town Marriott Hotel Crystal Towers
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Reviews (624)
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All reviewscrystal towerstable mountaincape townvalet parkingafrican pridemood lightingsushifree shuttlemodern luxurypurple lightingcanal walkbreakfast buffetknife restaurantstar servicean amazing experienceexcellent hotelconference facilities
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345 - 350 of 624 reviews
Reviewed 19 August 2014

Decor beautiful. Breakfast and dinner very good and tasty. On the second day we put the 'make our room' sign outside but still the room wasn't ready by 2pm. We did phone housekeeping and they attend to the problem within 30 minutes. No turn down on the second night. Next to Canal Walk - good for shopping!

Room Tip: Make sure if they host any functions in the hotel during your stay
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Margaret47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this reviewResponded 22 August 2014

Dear Margaret47
We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
Please accept our most sincere apologies for the disappointment you experienced while a GUEST of ours.
I wish to confirm that I have personally followed up on your comments and rectified the shortcomings in our service that you have brought to our attention.

We hope to have the honour of welcoming you back again soon!

Sincere Regards
Jenine Booysen
GUEST Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

This five star is everything you would expect of a five star hotel. The staff are efficient, friendly and helpful, the service excellent and the rooms are superbly furnished with all the 5 star little touches and the roof top pool is stunning!

Room Tip: I am staying in a standard room but a friend stayed in one of the suites and it is incredible!
  • Stayed: August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Lee-Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this reviewResponded 22 August 2014

Dear Lee-Ann H

Thank you for taking the time to post a review on Tripadvisor.

We are delighted that you enjoyed the 5 star touches and service!

Kind Regards
Jenine Booysen
GUEST Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014 via mobile

A rather disappionting 5 star claim. this hotel is no where close to a 5 star hotel. The hotel is modern but not 5 star. The staff are very unfriendly. The service is poor requested an evening turn around service called a few times and after 2 hours they finally arrived. spoke to the duty manager she promised to get back to me and never did.

one can hear the water noise all night either from the room above or next to you so dont expect a relaxed nights sleep.

Stayed: August 2014, travelled as a couple
1  Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this reviewResponded 12 August 2014

Dear Brian L
Following your discussion with our General Manager Carolyn Jones; we are pleased that the concerns brought to our attention have been resolved.
We look forward to welcoming you back to African Pride Crystal Towers Hotel & Spa.
Kind Regards
Jenine Booysen
GUEST Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2014 via mobile

Staying at the african pride crystal towers and spa in Cape Town. Hotel is not 5 star at all. Hotel is modern but lacks the 5 star service and ambience. Staff are very unfriendly and the service rather poor. had to call a few times for hpusekeeping service and they arrived 2 hours later. in addition you can hear the water noise from the top rooms and rooms next door so dont expect a relaxed nights sleep.

Rather disappointed for the price you pay and the quality of service.

Stayed: August 2014, travelled with friends
Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this reviewResponded 12 August 2014

Dear Brian L
Following your discussion with our General Manager Carolyn Jones; we are pleased that the concerns brought to our attention have been resolved.
We look forward to welcoming you back to African Pride Crystal Towers Hotel & Spa.
Kind Regards
Jenine Booysen
GUEST Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

Stayed over for one night in July. The décor and service in the hotel is awesome. It's a pity we could not spend a couple more days. The only negative comment I have is that there are minor maintenance issues that are becoming visible - nothing serious but if the hotel can get on top of this then I would rate it as absolutely excellent.

Room Tip: The higher the better the view. Choose between a mountain or a sea view.
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Johnny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalTowers, Guest Relations Manager at Cape Town Marriott Hotel Crystal Towers, responded to this reviewResponded 12 August 2014

Dear Johnny R
Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities.
Your interest and concern are truly invaluable to us.Hopefully your next stay will be more than a one night stop over.
Please do not hesitate to contact me should you require any further assistance whatsoever.
Kind Regards
Jenine Booysen
GUEST Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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