I wish I had checked Tripadvisor before making a reservation at this hotel.
We found the hotel hard to find - no signs on the road indicating where the hotel was. It's actually located in a complex down a side street and through a security boom.
The reception area was very small and plain - seemed more like an after-thought.
The room was quite large but the desk area was very cramped. Bathroom is modern and yet not very private as there is only a curtain between it and the bedroom.
The room itself was clean. As much as I like hotel rooms with a kitchenette, I found this one in need of some updating.
The TV in the room was extremely small and extremely old. Hard to see from the bed.
The aircon was not adequate to cool down the room. (Very hot day).
We requested a room change. We were shown to another room which was classified as a superior. The room was exactly the same except it had a balcony and view of the canal. (Nice view) The room was definitely a little cooler although nowhere near as cool as it should have been. (We were unable to lower the temp below 18 degrees C). We were told there was a R200 upgrade fee. I refused to pay an upgrade fee because we were not able to stay in the other extremely hot room. They agreed to wave the upgrade fee.
The new room had a double bed. We requested they split the beds into twins. Housekeeping took forever to arrive. Eventually arrived (looking very unhappy). Split the beds for us. When it came time for us to go to bed, we discovered the bed only consisted of an under sheet and a blanket. No top sheet. Phoned reception to let them know. Receptionist arrived with 1 dirty double top sheet. We pointed out we needed 2 single top sheets. He went away and then arrived back with the same dirty double sheet and a single duvet cover. (??) (Not sure why it was too difficult to bring us the 2 single top sheets we asked for). Off he went.
We were left to make the beds ourselves. (Nothing like a do-it-yourself hotel)
The hotel offers free wifi. When we tried using it we could not connect. Phoned reception. He came over and also could not connect. He said he would try changing the router but that never happened. So no internet during our stay.
Hotel has no dedicated parking. We had to park in a visitors bay on the other side of the complex and still pay for the privilege. (Not indicated on the website).
The only part of our stay which made us happy was to check out early the next morning.
Definitely will not stay there again and definitely will not recommend this hotel. A hotel that makes you make your own beds (with dirty sheets), sweating while you do so in the sauna like rooms is not my cup of tea.
- Official Description (provided by the hotel):
- Island Club Hotel & Apartments is an oasis for relaxation, outdoor activities, and shopping convenience. We have 23 spacious, semi self-catering rooms for you to choose from - 11 Deluxe Rooms, 9 Superior Deluxe Rooms and 3 Suites and One- and Three-bedroom apartments. ... more less
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