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Sheraton Westport Chalet Hotel St. Louis
Ranked #13 of 18 Hotels in Maryland Heights
Reviewed 8 September 2013

This hotel should be 2 1/2 stars. The hotel suffers from dated design and decor, small bath, poor access from parking garage with bags and long hallways. Overall stay was comfortable with clean room, nice bedding and friendly staff. Adjacent Westport Village was disappointing with several restaurants closed early on a Saturday night.

  • Stayed: September 2013, travelled as a couple
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Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam G, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this reviewResponded 26 September 2013

Dear Linda C,

I would like to thank you for taking the time to leave your comments about our hotel. Your comments will be shared with the general manager and other management staff at the Sheraton Chalet. I am glad to hear that our staff was friendly and you enjoyed your stay.

Again I apologize about the issues you had and thank you for your feedback.

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259 - 265 of 471 reviews

Reviewed 19 August 2013

Wow, does this hotel need an overhaul. I don't know how long it's been since they went non-smoking, but my room still smelled of stale cigarettes. When I checked in, it was pretty obvious that housekeeping had just sprayed Febreeze all over the room, and that masked it for awhile, but there's no mistaking a former smoking room. The carpets were full of stains and the furniture was beaten to a pulp. A couple of light bulbs were burnt out, and there were no outlets anywhere near the nightstand in which to plug in my phone for overnight charging.

On the up side, the bed was clean and comfortable (I did a pretty thorough mattress check, and that appeared to be relatively new) and the staff was exceptionally nice. The pool was lovely too. Really, the only complaint is that the rooms are just not worth the nightly rate.

Room Tip: Ask for a room that has been recently renovated (if there are any.)
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  • Stayed: August 2013, travelled on business
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Thank Lucy1201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this reviewResponded 23 August 2013

Dear Lucy1201,

Thank you for taking the time to share your experience at our property. We greatly apologize that you did not have an overall positive experience at our property. The issues you experienced with conditions and cleanliness have been passed on to the management team and are focus areas for upcoming renovations. It is a pleasure to hear that you enjoyed our Sheraton Sweet Sleeper bedding and our staff was courteous, fostering an inviting environment.

Once again, we appreciate your feedback and recognize it as an opportunity for improvement.

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Reviewed 1 August 2013

I have not stayed at this hotel for a couple of years but recently purchased a room through Priceline. The lobby has been updated from time I previously stayed there.There was fresh Starbuck's coffee available in the lobby and there is a restuarant and lounge featuring 90+ rated wines according to their advertisement, So far so good.
My room had a nice little balcony overlooking the swimming pool and little creek which feeds a lake. The room had Starbuck's coffee for the coffee maker, but only 2 enough creamers (the coffee brews very strong and I would have liked more cream). This room was spacious enough.and the bathroom was quite nice. However, I was disappointed with the cleanliness. As entered the room there was a dirty shoe print on the marble floor and the carpeting was very old; full of stains and generally dirty in appearance. The room smelled musty. They really need to replace the carpet, do a better job of mopping and address the odor.
Another unfortunate issue was the sliding glass door to the balcony which was not locked, and, as I discovered, would not lock. The balcony is shared with the neighboring room, with a center divider portioning off a section of the balcony for each room. I could not help but notice that it would be relatively easy to access the neighboring balcony. With no functioning lock on the balcony door, I was somewhat disturbed by the lack of security. Hopefully not all the rooms have sliding glass doors that do not lock.
Even though I purchased the room through Priceline, I was surprised at how much I had to pay. for a room of this quality. My rating for the room was a 6.5 on a scale of 10 and not really worth the price I paid.
.

Room Tip: Before accepting the room, check the balcony door if you have an outside room. My breakfast in th...
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  • Stayed: July 2013, travelled on business
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Thank AnneBoelyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this reviewResponded 9 August 2013

Dear AnneBoelyn,

Thank you for staying with us at the Sheraton Lakeside Chalet!

We are happy that you chose to return to the Sheraton Lakeside Chalet property. Our recently renovated lobby areas and Lucerne Lounge allow guests the opportunity to relax and meet with friends, family, and coworkers in a comfortable and modern atmosphere. We are happy to hear that you enjoyed the setup and amenities within the room such as our Starbucks coffee carafe which allows you to brew coffee at your convenience.

The issues with cleanliness and conditions you encountered are definitely not up to the Sheraton standards. The management team has been notified of the issues you experienced with cleanliness as well maintenance and are presently being addressed. The security of our guests is of the utmost importance to us. We sincerely apologize that you had the aforementioned issues at our property. Please know that we are using your feedback as an opportunity for improvement.

Have a wonderful day and once again we appreciate your feedback.

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Reviewed 23 July 2013

The hotel looks like a Swiss Chalet, very cute. The rooms were very large with a balcony. Granddaughter loved the pool. Staff was very friendly and helpful. It was close to airport but a distance from downtown. I would stay here again.

  • Stayed: July 2013, travelled with friends
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Thank meema59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this reviewResponded 27 July 2013

Dear meema59,

Thank you for choosing to stay with us at the Sheraton Lakeside Chalet!

We are glad that you enjoyed the unique design of our property and appreciated your spacious room accompanied with a balcony. The outdoor pool is very popular over the summer months so it is good to hear that your granddaughter was able to take advantage of it! We are happy to hear as well that our staff contributed to making your stay so successful.

Thank you for sharing your experiences with us and we hope you stay with us again!

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Reviewed 23 July 2013

Sheraton Hotels at Westport Chalet, for all of your superb services from beginning to end of our 2 1/2 day event.
The staff was excellent in every since of the word, they all went beyond expectation. Our experience with Sheraton Hotels at Westport was the best! We had wonderful clean fresh rooms with very comfortable beds. Thanks, for a well planned event. Might I add great food!!

Room Tip: Good location for things to do.
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  • Stayed: July 2013, travelled with family
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Thank BevH66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this reviewResponded 27 July 2013

Dear Beverly H,

Thank you for choosing to stay with us at the Sheraton Lakeside Chalet.

We are elated to hear that you had such a wonderful experience at the Sheraton! We pride ourselves on helping groups to have the most successful stays and events possible with our wide array of banquet spaces and diversity of room types. We are happy that our staff was superb for the duration of your stay and the rooms were comfortable allowing all to relax between scheduled events.

We appreciate your feedback and hope that you choose to visit us again!

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Reviewed 22 July 2013

The hotel is interesting. The "chalet" refers to the half timbering and leaded glass windows. It is not an old hotel, but it is older --- built in the mid-1980's.

The weekend that we were here, the hotel was full and the area was bustling. There were many children and lots of people going up and down the hall --- but we had to open our door to even be aware of it. The sound-proofing was excellent.

In addition, the parking was ample. We used the underground garage to keep our car cool and we were always able to park near the door.

The rooms are on the small side. There was still enough room for our two large suitcases and we could clear the beds with no problem. There is no desk, but there is an easy chair and lamp. The bathroom is small but sufficient. And it is well appointed. There is a Speakman showerhead and the shower curtain is on one of the curved rods to make more elbow room in the shower.

The beds are extremely comfortable. Our room had a view of the swimming pool and a balcony. Despite the small size, I was happy with the room.

We booked a club level room, but we were late checking in (after midnight) and did not receive a club room. We were given club access despite the fact that there were no club level rooms available.

This was a popular choice for family reunions --- and there were many family reunion events booked into the hotel.

Despite the demands of a fully booked hotel, the front desk staff and housekeeping were excellent. The only drawback in service was the person staffing the club.

I don't know when breakfast begins, but I know that it is not supposed to end until 10 am. On Saturday morning we arrived at 9:50. We were greeted with "breakfast closes at 10." There was almost nothing left, but we made do with what was there. We did not have any expectations of having anything replenished given the time that we arrived.

However, on Sunday morning, we arrived at approximately 9 a.m. There were a few bagels, one piece of bread, the fruit was almost all gone and the eggs were empty. My husband asked that the eggs be replenished. The response was, "I have already refilled them three times." Immediately after us, a couple came in and asked that the eggs and pastries be restocked. They were completely ignored. After them, a young mom and her two children entered, and they again asked about the eggs and the pastries. I did not hear a response. Shortly after that, she removed the inserts to the chafing dishes, put them on a cart, and trundled off. She returned a few minutes later with eggs.

When I told her that the coffee carafe was empty, she pointed to the coffee espresso machine and told me to use that. I did. However, the espresso machine, in my opinion, is for those times during the day when there are not people arriving for meals. The espresso machine takes a minute or two to brew each individual cup. In contrast, the carafe requires only a moment for each person to pour a cup. There was a large commercial brewing system that was available to her in a service room. She simply could not be bothered to use it. On the positive side, she did keep the dishes cleared off of the tables.

I would have given the hotel at least a 4 if it had not been for our experience in the club.

  • Stayed: July 2013, travelled on business
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Thank Alice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this reviewResponded 27 July 2013

Dear elainefair,

Thank you for choosing to stay with us at the Sheraton Lakeside Chalet!

We are delighted to hear that you enjoyed our many amenities, including our outdoor pool situated next to the lake, our signature Sheraton Sweet Sleeper beds, and our complimentary covered parking options. Despite our high occupancy, we are glad that you were well taken care of by our front desk and housekeeping staff members. It is certainly a pleasure to hear that you felt at home.

The experience which you had in the Sheraton Club was definitely not up to our standards. We apologize that you had felt rushed and unwelcome when entering the lounge for breakfast. Rest assured that the management team has been informed of your experience in the Sheraton Club and the issues are being addressed.

Thank you for sharing your feedback and we hope to see you again!

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Reviewed 21 July 2013

I couldn't think of a better title than meh. It is fitting.

Likes: The lobby was nice looking and the staff was really friendly and willing to help you out with whatever you needed help with. The pool was nice and well kept. Every room has a balcony. The view, if you get a room on the back side of the hotel, is pretty. There is ducks outside (they don't get in the pool) and they will just walk up to you and eat food out of your hand. The rooms had really comfy beds and nice televisions. You could tell they really tried to update the room. Also, the room didn't smell bad (a smelly room can really ruin it.). The fitness room was really nice. They had free, individually wrapped headphones if you forgot yours at home, along with free fruit, water, and towels. The equipment was very nice. It is also, of course, close to St. Louis.
Dislikes: The area is advertised like its a hotspot and bustling because of the Westport Plaza but there is nobody there. Nobody. Its like a Ghosttown, or an episode of the Twilight Zone. Now for the actual Hotel part. When you first walk in you notice the smell. Its bad in a weird way. It is like they sprayed wayyy to much febreze everywhere. The hallways are even worse. The scent is too strong. The hallways are also very hot. The elevators are really small. In the room, there was a few stains on the carpet, but they were barely visible and there was very few. The rooms carpets are really outdated. There was a rip in our chair in the room. The bathroom door didn't have a lock on it. They didn't have free wifi. They didn't have free breakfast.

Overall, not a bad stay. It is worth what you're paying for it.

Dislikes:

Room Tip: Ask for a lake view room. If you have children, ask for ground level lake view for easy pool access...
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  • Stayed: July 2013, travelled with family
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Thank classylady1124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonWestportPlz, Manager at Sheraton Westport Chalet Hotel St. Louis, responded to this reviewResponded 25 July 2013

Dear classylady1124,
Thank you for staying with us at the Sheraton Lakeside Chalet. We appreciate your feedback as it gives us the opportunity to recognize our strengths and address guest issues.
We are happy that you enjoyed and appreciated our recently renovated lobby area and our location overlooking the lake. Our property prides itself on its many rooms with balconies that better allow our guests to relax and enjoy the scenery. It is also a pleasure to know that you had a wonderful night of sleep on our Sheraton Sweet Sleeper beds and our staff made you feel welcomed and at home.
We apologize that the Westport Plaza area had not been to your expectations. The Westport Plaza area has fairly recently changed ownership and there has been an added emphasis on attracting people to area with Plaza-wide events featuring live music. Perhaps when you return you could take advantage of a Party in the Plaza! We are sorry that there were several issues with conditions you experienced during your stay. The management team is collaborating to fix such issues with conditions.
Once again, thank you for sharing your experience and we hope you return to the Sheraton Lakeside Chalet!

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Additional Information about Sheraton Westport Chalet Hotel St. Louis

Address: 191 Westport Plaza, Maryland Heights, Saint Louis, MO 63146-3001
Region: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 18 Hotels in Maryland Heights
Price Range: £82 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Westport Chalet Hotel St. Louis 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Seeing is believing! Sheraton Westport Hotels now boasts the completion of a multi-million dollar renovation, featuring stylish new guest rooms with impressive functionality, the ultra-comfortable Sheraton Sweet Sleeper™ Bed, and flat screen TVs. Our hotel is also conveniently located next to our sister hotel, Sheraton Westport Plaza Hotel St. Louis, and offers access to more than 20 restaurants, exclusive shops, and entertainment. We are also just minutes away from several Forbes and Fortune 500 headquarters. Meeting planners will appreciate the combined total of 42,000 square feet of meeting space and our state-of-the-art conference center.Come stay in the heart of St. Louis at the Sheraton Westport Chalet Hotel St. Louis and surround yourself with everything our exciting city has to offer. ... more   less 
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Also Known As:
Saint Louis Sheraton
Sheraton Saint Louis
Sheraton Westport Chalet Hotel St. Louis Saint Louis/Maryland Heights, MO

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