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“Great room, staff and stay!”

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Hawthorn Suites by Wyndham St. Louis Westport Plaza
Ranked #1 of 17 Hotels in Maryland Heights
Certificate of Excellence
IA
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great room, staff and stay!”
Reviewed 7 September 2013

We really don't have much bad to say. Yes, it is away from downtown but we did not want to be that close, pay for parking, etc. The staff was so friendly-front staff, maintenance, food prep. All said hi, welcomed us, asked if we needed anything every time we saw them!
Our bathtub quit draining the 2nd day and they came to fix it. Granted, it was not at the time we requested but the pool/hot tub was right there so we went and spent time down there while Tony took all of 15 minutes to fix it. If something like that is going to ruin your stay, you are WAY too high maintenance! He left us an apology note with some cookies and water. Nice touch!
We ate breakfast there every morning-nice buffet-style. Had a few different options everyday, healthy and not so much. We didn't go on vacay to be strict to your eating routine, so it suited us fine. It ran until 10a, so that was real nice, after being out until early morning Sat and Sun! Ample parking was available. The layout of the place reminded us of staying at some of the resorts in the Caribbean we frequent-a few rooms in each section, some upper level and some lower with a balcony-type entrance.
We asked about dining, specifically pizza and they had menus readily available behind the front desk, the staff was great about giving their recommendations as well. We ended up at Pi and it was yummy!!
Check in and out was super easy. One side note is that they had a shuttle bus to and from the Hollywood casino, last one runs at 1130. We would've used it but came back much later than that. Might be nice to use if a person is just going there to eat and gamble a bit.
Hope the review helps, we had a great time. Thank you to the staff for making us feel welcome!

Room Tip: We stayed in the 600 rooms-right across from the pool, fire pit area. The exercise room is real clos...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NurseyGirl K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chuck s, General Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this review, 9 September 2013
NurseyGirlK,

I have to just say WOW! Thank you for your great review of your stay with us. It sounds like you had a pleasant stay minus the one issue. Though it looks like Tony did a great job delivering against our Service So Memorable model in solving the issue.

We strive to be one of the best hotels in the St. Louis market and the brand. It really appears we may have hit our goal with you.

Thank you,

Chuck Schoene
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Burlington, Vermont
Level Contributor
103 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 5 September 2013

We stayed here over labor day weekend while visiting family in St. Louis.

Good: The room itself was clean and very large. Perfect for our family of four. The kitchen area was great. Could have easily cooked a small meal. The bedding was pretty comfortable and no complaints from the kids sleeping on the pull out couch. The bathroom was clean and the provided toiletries were adequate. All staff members were friendly and nice, including housekeeping. The location is convenient if you need to be on the west side of St. Louis or need easy access to 2-70.

Average: The breakfast was decent but super crowded. The staff honestly tried to keep up with the demand but it was almost impossible to find a seat and the wait for the waffle machine was ridiculously long.

They do have a small swimming pool but it was taken over by a pre-teen football team most of our stay. The work out room also seemed nice but was never able to get an available treadmill during my free-time.

Bad: All night parties. Each night there were hotel room parties in rooms surrounding ours. Extremely loud with music and people yelling. When the staff would arrive they would quiet down for a bit and start up again.

I am assuming this hotel is known as a local party hotel since there were so many parties that weekend. Maybe it was just because it was labor day weekend but we probably wouldn't stay at this RI location again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kimber_jewel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chuck s, General Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this review, 9 September 2013
Kimber_Jewel,

Thank you for letting us know about your stay. We strive to be an ABOVE the completion hotel, so I was concerned to read your review stay, very average.

Our staff tries very hard to make every guest feel welcomed and appreciated during they stay as well meeting the high Marriott Standards. It appears that was a success.

I do apologize for the Labor Day crowd and the struggle to use our many amenities we provide. Labor Day is always a tough weekend and we do many things to try to control any issues that may arise. We do not consider ourselves a party hotel and take measures to prevent that.

I would ask when visiting St. Louis again please feel free to use our services again.

Thank you,

Chuck Schoene
General Manager
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Scranton, Pennsylvania
2 reviews
Reviewed 2 September 2013

I stayed with my band in the beginning of August and the service from the staff should be commended. We arrived at the hotel very early (9am) after driving 7 hours through the night. We were hot, cranky, and hungry. The general manager was able to check us in shortly after we arrived even though check in technically wasn't for hours. He invited us to eat breakfast while we waited for our room to be cleaned which was most appreciated. He even was helping serve and clean breakfast (totally a cool guy)! Our room was clean, quiet, and modern. The property was well kept and ever staff member was super friendly. We stay in a lot of hotels, especially Marriotts, and this was one of the best.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chelsea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chuck s, General Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this review, 4 September 2013
AllieKate_mom,

Thank you so much for your review. We always are very appreciative to hear about our guests stays. I am glad you enjoyed your trip from Chicago. Sounds like we were a perfect fit for your short trip to St. Louis and Six Flags.

Colisha is one of our star people and the 2012 Employee of the Year. She was very excited to read her name on your review.

Thank you again,

Chuck Schoene
General Manager
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New York City, New York
Level Contributor
117 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 30 August 2013 via mobile

I stayed here in August for business. I shared a room with friend. The rooms are very large. Two stories like an apartment. Two bathrooms. Staff is very friendly. Carpets a little worn out but the size of room made up for it. If you are traveling with your family this would be great

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bernylloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chuck s, General Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this review, 4 September 2013
bernylloyd,

Thank you for your review. We enjoy hearing about our guests stay and knowing future guests can see the type of service and hotel we provide.

We look forward to your next visit,

Chuck Schoene
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, IL
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 11 August 2013

We stayed here midweek for one night as we came down from Chicago to go to Six Flags St. Louis. For my two kids and their 2 friends, it was perfect to fit one adult and 4 kids in the 2 bedroom, 2 bathroom Penthouse suite.

The hotel was in great shape but most importantly, the "extras" made it all the more special with their ample free dinner w/beer & wine (BBQ night when we were there on a Wed night, and is available M-Th) and free breakfasts. For 4 growing kids, it was a great bargain and amenity. We enjoyed the sport court and pool as well. Super friendly staff all around, especially Colisha from the dining area.

That evening we made it to the Arch which had its last tram go to the top at 9:20PM and the next morning, we checked out and easily did the 30 minute drive to Six Flags in plenty of time for their 10:30AM opening.

Room Tip: Two levels, with the penthouse suites on the upper level. Building 12 was nice and quiet, away from...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AllieKate_mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overland Park, Kansas
1 review
Reviewed 22 July 2013

From our first communication with Sara, the sales person, to set up the block of rooms to the time we checked out, there was perfection! Gilisha, at the front desk, was fabulous! Always a smile and willing to do absolutely anything to make our stay wonderful! Breakfast was very good. Really all of the staff were extremely helpful and each of them went out of their way to accomadate our requests. We too had the problem of not having our rooms together which then caused other guests to complain about noise as we gathered outside of a couple of our rooms. But we are defintely keeping this property in mind for future reunions! Thanks to you all!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chuck s, General Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this review, 4 September 2013
Lisa T,

Thank you for your review. I appreciate you taking time from your schedule to let others know about your visit. Gilisha is an exceptional agent and was very proud to read her name on here. We have started and employee contest based on your review and mentioning of her.

Again thank you,

Chuck Schoene
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kailua, Hawaii
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 July 2013

During the process of getting all the rooms for my wife's family Yearly Grandkids Trip everything went perfect. The staff was very helpful during the whole process. Upon our arrival we were greeted by a very friendly staff. He was weird, but friendly. All the rooms were of the sizes we requested. The only problem was that we were not able to get everyone in the same general area. We got there on a Thursday night, they have happy hour M-Thur from 6-8 pm. The food was good, there was enough beer to go around for those who consume alcohol. One of the staff members by the name of Tyrone was very helpful with getting us directions and recommendations to the local outings in the area. The breakfast was great and fit for consuming. One of the staff members serving breakfast seemed to have an attitude problem. However, once we figured out her problem and prayed with her. The next day breakfast went grand. Overall our stay was outstanding. I would recommend this Residence Inn to everyone that I know.

Room Tip: Try to stay on the second floor so that you will not hear the people above you walking, talking, and...
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zuwarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chuck s, General Manager at Hawthorn Suites by Wyndham St. Louis Westport Plaza, responded to this review, 3 July 2013
Zuwarah,

Thank you for taking time out of your day to let us and future guests know about your most recent stay. I have passed on the comments to the mentioned staff, Drew at desk, Tyrone Front Desk Supervisor and Nanette in breakfast.

We look forward to seeing you soon,

Chuck Schoene
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites by Wyndham St. Louis Westport Plaza

Property: Hawthorn Suites by Wyndham St. Louis Westport Plaza
Address: 1881 Craigshire Road, Maryland Heights, Saint Louis, MO 63146 (Formerly Residence Inn St. Louis Westport Plaza)
Phone Number:
Region: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Maryland Heights
#4 Romantic Hotel in Maryland Heights
#8 Business Hotel in Maryland Heights
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hawthorn Suites by Wyndham St. Louis Westport Plaza 3*
Number of rooms: 111
Official Description (provided by the hotel):
Keep your routine intact when you travel to St. Louis for extended periods of time. Our Hawthorn Suites by Wyndham St. Louis Westport Plaza hotel is the ideal hotel choice in St. Louis, Missouri for business travel, relocation, and family vacation. With an on-site fitness center, seasonal heated outdoor pool and hot tub, breakfast area, sundry shop, business center, complimentary area shuttle and guest laundry facility, our St. Louis hotel is your home away from home. ... more   less 
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Also Known As:
Residence Inn St. Louis Westport Plaza Hotel Creve Coeur
Residence Inn Saint Louis
Saint Louis Residence Inn
Hawthorn Suites By Wyndham St. Louis Westport Plaza Saint Louis/Maryland Heights, MO

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