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DoubleTree by Hilton Hotel St. Louis - Westport
Ranked #3 of 17 Hotels in Maryland Heights
Green Brook, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“great hotel”
5 of 5 bubbles Reviewed 26 July 2014

The room was always cleaned well. They even gave us a warm cookie upon check in. The food was just ok. The rooms were very quiet. Didn't get to use the pool. The shuttle service was good and the driver was friendly. The shuttle service was every 30 minutes and someone ensured the shuttle came!

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AJASH08812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review, 28 July 2014
Dear AJASH08812:

Thank you for staying with us and thank you for posting this review. Thank you for recognizing the cleanliness of your guestroom. I am sorry that you were not that happy with our food, but we do appreciate the feedback. Thank you for highlighting our shuttle service and please come back as soon as you can.

Sincerely,

Dan Gough
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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880 reviews from our community

Traveller rating
    371
    258
    133
    72
    46
See reviews for
259
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343
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Tallahassee, Florida
Level Contributor
76 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

My wife and I stayed at this hotel while visiting family. The room was large and clean. The staff was friendly and helpful. We had just stayed at some disappointing hotels and we were very happy to stay here for 4 days. Breakfast was not included in the normal rate but I upgraded to include it and I wasn't disappointed. It was one of the best breakfast buffets I have been to. Definitely worth the upgrade.

Room Tip: Great breakfast is worth paying extra for.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank rashot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review, 25 July 2014
Dear Rashot:

Thank you for staying with us and thank you for recognizing our breakfast at this DoubleTree By Hilton. I hope that you do choose to stay with us again.

Sincerely,

Dan Gough
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Festus, United States
2 reviews
5 of 5 bubbles Reviewed 23 July 2014

Hotel was ready for me to check in as I arrived. Room was ready. Good TV program selection. Beds were restful and welcoming. Have made my reservations for my next trip back. Hotel was very helpful with assistance with business meetings.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review, 24 July 2014
Dear David C:

Thank you for staying with us and for taking the time to post this review of our DoubleTree by Hilton. I am glad that you had an enjoyable time, and thank you for planning on returning to our hotel. Your loyalty is appreciated.

Sincerely,

Dan Gough
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bloomington, Illinois, United States
2 reviews
5 of 5 bubbles Reviewed 17 July 2014

Great hospitality & clean room. Would definitely stay here again. The staff was very courteous and accommodating to our baseball team. The pool area was nice & relaxing and the breakfast was bountiful.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Pam Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review, 18 July 2014
Dear Pam Z:

Thank you for choosing our hotel and thank you for writing this review. I am very glad that you had enjoyable stay at our DoubleTree. I hope you come back to see us next year, or even sooner.

Sincerely,

Dan Gough
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntley
2 reviews
4 of 5 bubbles Reviewed 17 July 2014

The service overall was good. However, we stayed for 4 days and the cleaning person never came into our room to change our towels or straighten up our room. I had to finally ask her to go in there and clean it the day before we left. This should be an automatic thing.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dawn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review, 18 July 2014
Dear Dawn R:

Thank you for staying with us and for taking the time to post this review. I am so sorry. I can't beleive I had not heard about this sooner. You are correct. This should be an automatic thing. I will review the housekeeping paperwork during the days you were here, and try to match up any rooms with your first name. With the help of Shawn Jeffries, our Director of Housekeeping, I hope to find out what happened. Thank you for the feedback and I do hope that you consider staying with us again.

Sincerely,

Dan Gough
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
530 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 bubbles Reviewed 15 July 2014 via mobile

The Double Tree is probably the best place I've stayed in STL on any of my visits to the area. The staff is always great. It's a great hotel for business travelers in my opinion. There's no question that the biggest perk is the cookie I get when I check in. Best way possible to end a day of traveling.

Stayed August 2013
Helpful?
Thank Bowmanator22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review, 17 July 2014
Dear Bowmanator22:

Thank you for staying with us at our DoubleTree by Hilton. We really liked that you called us the "Best Place". That was great! Please keep staying with us!

Sincerely,

Dan Gough
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis, United States
1 review
4 of 5 bubbles Reviewed 15 July 2014

Nice hotel and warm welcome (cookies were excellent). Room was good but the incredibly soft pillows were not. No support and therefore, sleep was not good. Would be nice if there were firm pillow options.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank James D M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dangough, General Manager at DoubleTree by Hilton Hotel St. Louis - Westport, responded to this review, 17 July 2014
Dear James D M:

Thank you for staying with us and thank you for this review. I am glad that you enjoyed yourself at our hotel and liked the room. All of of our rooms have down pillows. If you would like synthetic, foam pillows, we would be happy to exchange them upon request. I hope you come back to stay with us.

Dan Gough
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel St. Louis - Westport

Property: DoubleTree by Hilton Hotel St. Louis - Westport
Address: 1973 Craigshire Road, Maryland Heights, Saint Louis, MO 63146 (Formerly Holiday Inn St. Louis - Westport)
Phone Number:
Region: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Maryland Heights
#4 Family Hotel in Maryland Heights
#5 Romantic Hotel in Maryland Heights
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel St. Louis - Westport 3.5*
Number of rooms: 327
Official Description (provided by the hotel):
The DoubleTree by Hilton Hotel St. Louis - Westport is located in the West County of St. Louis, Missouri. Westport Plaza is near the hotel, including a popular business district along with a number of shopping, dining and entertainment options. Lambert International Airport is located only six miles away, and the hotel provides a complimentary shuttle service. ... more   less 
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Also Known As:
Doubletree St. Louis At Westport Hotel Maryland Heights
Doubletree Saint Louis
DoubleTree By Hilton Hotel St. Louis - Westport Saint Louis/Maryland Heights, MO

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