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“The Stafff is Excellent”

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Comfort Inn Westport
Ranked #5 of 17 Hotels in Maryland Heights
Certificate of Excellence
GreenLeadersBronze level
Saint Charles, Missouri
1 review
“The Stafff is Excellent”
Reviewed 25 February 2014

This was our third time coming to the hotel as a large group and the staff and accommodations is why I keep coming back. The rooms are clean and spacious. The front desk and housekeeping always have a smile and warm hello. And the Sales staff is top notch. They make us feel welcome by looking like one of us, but at the same time they keep it top notch professional.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ARClardy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 27 February 2014
Dear ARclardy,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Joe Bryson
GM
Comfort Inn
314590-5656
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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467 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 February 2014

This is not a good place to stay. The property is extremely old and dirty, and I found a dead bug and lots of food crumbs on the floor of our room. The heater in the room was so loud that it woke us up throughout the night. Even when we turned it completely off, it would still come on periodically, jolting us out of our sleep. Also, a woman in a room next to us made a phone call at midnight, and wasn't even yelling or anything, but she sounded so loud that she woke us up too. Hardly any of the TV channels come in. And worst of all, we were supposed to be in a non-smoking room but the room smelled like a lit cigarette. It was nasty. The hotel has a free, hot breakfast, but we were so grossed out by everything else that we didn't even bother trying it. Overall, sleeping in this place just made me feel like I needed a long, hot shower.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Angiefresh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 27 February 2014
Dear Angiefresh,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Joe Bryson
GM
Comfort Inn
314590-5656
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Collinsville
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 February 2014

Everytime I come up to St.louis, from Branson mo, I stay here, cause the price is right, the staff goes out of there way, to have things RIGHT. I love the jetted tubs when, I can get them. after a long drive, it helps. The New look that is underway, is very nice. Thanks go out to Joe ( manager) and the staff for making my stay, pleasant.

Room Tip: Close to shopping , interstate hwys. ( get the room with the jets.) so relaxing
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Dan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 27 February 2014
Dear Dan,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Joe Bryson
GM
Comfort Inn
314590-5656
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
Reviewed 18 February 2014

Thank you so much to Jerry our shuttle driver this past weekend. My husband & I took forever to get down to the shuttle from our room and Jerry had to wait for us. He didn't seem to mind one bit, he drove us to our destination and had us laughing the whole way because he was fun & friendly. What a great employee, he makes the hotel experience as a whole fantastic! Thanks Comfort Inn Westport!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mhussma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 27 February 2014
Dear Mhussma,
I was please to hear that our shuttle driver Jerry made your experience a positive one. Our shuttle service is one of the many aminities and services we offer to our guests.

Thanks again for the kind words. I have shared your feedback with my team.

We look forward to seeing you again when in the area.

Regards
Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethalto, Illinois
1 review
Reviewed 17 February 2014

our driver jerry was very pleasant and amusing. got us to our destination safe, offered to carry everything and I highly recommend him and his service. my wife felt very comfortable and secure. a big thx to jerry

  • Stayed February 2014, travelled as a couple
    • Service
Helpful?
Thank andy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 27 February 2014
Dear Andy, Thank you for the feedback. Im glad to hear that our shuttle driver Jerry left a positive impression on you. We strive to provide first class service at an affordable price which includes free airport shuttle service.

We look forward to having you stay with us again when the area.

Regards
Joe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Potomac, Maryland
1 review
Reviewed 13 February 2014

I stayed in this Comfort Inn while my sister was being treated at a nearby hospital. The staff was kind and helpful. Willing to take me to the hospital at 6am each day and pick me up around 11pm. (Thank you Kevin & Larry!) The hotel was clean and the room comfortable. I would recommend this hotel.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Kim3621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 27 February 2014
Dear Kim,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Joe Bryson
GM
Comfort Inn
314590-5656
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marshfield, Missouri
1 review
Reviewed 10 February 2014

My daughter, my 8 month old grandson and I had to go to st louis on a medical trip for the grandson. We had to go there on a day we were having one of our many snow storms of the year. We originally were scheduled to go to the Ronald Mcdonald house but another family had a medical emergency and had to have the only room left. Loren from the hospital called this hotel and spoke to Angie the director of sales and Joe the district manager, and they put us in a room for the night, bought us dinner, took us to the hospital the next morning at 6 am then came back and got me after the surgery to get my car. I have never felt more like family in a strange place my whole life. The whole staff went above and beyond to make us feel welcome and at home. I would definetly recommend this hotel to EVERYONE. Not only are they above friendly the hotel is claen and well lit outside for us that are traveling alone with children. They treat you like family not a stranger. Thank You especially to Angie and Joe for making us feel comforable and for everything you did. May God bless you both.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sherian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, Manager at Comfort Inn Westport, responded to this review, 17 February 2014
Dear Sherian S,

Thank you for giving us the opportunity to serve you and your family. It was a great pleasure for us to have the oppertunity to help out during this time of need. We were honored to be able to help your family.

We very much enjoyed havinh your family stay with us.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Joe Bryson
GM
Comfort Inn
314590-5656
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Westport

Property: Comfort Inn Westport
Address: 12031 Lackland Rd, Maryland Heights, Saint Louis, MO 63146-4001
Phone Number:
Region: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Maryland Heights
#3 Family Hotel in Maryland Heights
#3 Business Hotel in Maryland Heights
Price Range (Based on Average Rates): £
Hotel Class:3 star — Comfort Inn Westport 3*
Number of rooms: 169
Reservation Options:
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Also Known As:
Comfort Inn Westport Hotel Maryland Heights
Comfort Inn Saint Louis
Westport Comfort Inn
Saint Louis Comfort Inn
Comfort Inn Westport Saint Louis/Maryland Heights, MO

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