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“decent”

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Comfort Inn Westport
Ranked #7 of 17 Hotels in Maryland Heights
GreenLeadersBronze level
Level 5 Contributor
59 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“decent”
Reviewed 9 May 2014 via mobile

Stayed 3 nites. Was located in one of the renavated rooms which was very comfortable.hotel is still undergoing renevation ,pool still closed for season did not use hotel restaurant. Except for complimentary breakfast.only restaurants open past 8 are mcdonalds and hooters

Stayed May 2014
Helpful?
1 Thank bataviao2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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482 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Jacksonville, IL
Level 4 Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 April 2014

Great price. Like the park and fly plan. It may be about 15 minutes from STL but we feel our car is safer here. The shuttle driver, Kevin, I think, was very nice and friendly. Friendly check in. Room was big and fine in all ways. I read a review about it being under construction, but that did not affect us at all. Unfortunately we didn't get to appreciate the breakfast since our shuttle left before it opened. We have stayed here a few times before, we will definitely stay here again.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 April 2014

I have stayed here twice and for a total of 15 days. The first in one of the nonrenovated rooms and the second in the newly modern renovated rooms. I slept great everynight. The beds are very comfortable and look brand new. Sheets are very bright white. There are both soft and hard pillows to choose from. I received excellant daily service and more towels when needed. The convenience of having a small snack store with drinks, foods to microwave was great. Hot coffee, hot chocolate, tea available all the time. Beautiful lobby and plenty of reading material. An onsite restaurant serves a great breakfast...plenty of foods to choose from. Plenty of hot water for showers. Being a female traveling alone I felt completely safe here. The shuttle service was a huge plus. Two drivers in particular...Larry and Vince were safe drivers and do open doors and help with luggage. Very friendly staff at the front desk and Angie in sales lent a helpful hand at just the right moment.
I would highly recommend this place when needing a home away from home.

Room Tip: Request 3rd floor for a super clean and very high tech room.
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, Missouri
Level 6 Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 15 April 2014

We stayed here before flying out of STL. They do offer park and fly, but I didn't realize that the shuttle only starts running at 6 am, so we had to get other transportation. The hotel was very nice and clean. It was under renovation while we were there, but were never bothered by it. The beds were super comfy.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marhuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhinelander, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 April 2014

Having stayed at many Comfort Inns & Comfort Suites I was surprised by this one. Wouldn't consider this a 3 star. Although housekeeping staff was friendly they didn't stock supplies daily and obviously hadn't vacuumed the room in days. Dust thick on the edges of the dark blue carpet. Locked out of room 2 of our 4 nights. Was told it was my fault, must of had the key by cell phone. I stay in hotels 26 out of 52 weeks. I know how to handle the keys.
Was never told where the breakfast was served.
Very limited parking near front entrance.
Saw display boards that new furniture is forth coming, but the hotel needs more than new
furniture.

Room Tip: a number of hotels are in this area, choose a different one
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Busy98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 11 April 2014
Dear Busy98,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Joe Bryson
GM
Comfort Inn
314590-5656
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 April 2014

We were booked into this hotel by the airlines after missing our filght. We called for the shuttle to pick us up, and the front desk told us it was on the way. After 45 minutes of waiting, we called back and were told again that it was on the way. We inquired if we should take a taxi, since it was late, and were told it should be there any moment. 30 minutes later, the van showed up. Nobody said a thing about how long it took (6 people waitng) but he wouldn't allow us on until we understood the shuttle would not be available in the morning. We explained that we understood, and would call a cab. He spent the next 15 minutes (how long it took us to drive to the hotel) complaining about the owner of the hotel.
Once we arrived, the front desk clerk was even more rude. She wouldn't check in a single mother with a child because her free room couldn't be secured with a credit card. Even when another person was willing to provide a credit card for her. She finally stayed with another guest.
The rooms and the facility looked good and since we were only there for about 5 hours, we didn't get a chance to use any of the amenities.
If you travel to St. Louis and stay here, don't count on the shuttle from the airport.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 11 April 2014
Dear Alen H,

Thank you for taking the time to provide an online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We strive to provide first class service to every guest and I was disappointed to hear we failed to meet that standard with your recent stay and I have addressed this with my staff, Once again my sincere apology.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Joe Bryson
GM
Comfort Inn
314590-5656
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barrie,Ontario
Level 5 Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 April 2014

Stayed 2 nights so we could take in some of St. Louis. Room was clean and well maintained.
This room had not been renovated yet, but was still pleasant and quiet. We did not hear any sounds from renovations. there was evidence in the hallway that work was underway, but did not interfere with our stay. Display boards in Lobby showed what plans and décor would soon be.
This Property was a little older but has good structure, will be interesting to revisit when finished.
Staff was friendly and helpful, Breakfast was in an adjacent lounge, good basic food and kept clean and full by staff. Would definitely stay again.

Room Tip: A little hard to find. GPS took us around a couple of intersections but did get us there. Inn is on...
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BarrieRes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Westport

Property: Comfort Inn Westport
Address: 12031 Lackland Rd, Maryland Heights, Saint Louis, MO 63146-4001
Phone Number:
Region: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Maryland Heights
#3 Business Hotel in Maryland Heights
#3 Family Hotel in Maryland Heights
Price Range (Based on Average Rates): £
Hotel Class:3 star — Comfort Inn Westport 3*
Number of rooms: 169
Reservation Options:
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Also Known As:
Comfort Inn Westport Hotel Maryland Heights
Comfort Inn Saint Louis
Westport Comfort Inn
Saint Louis Comfort Inn
Comfort Inn Westport Saint Louis/Maryland Heights, MO

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