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Comfort Inn Westport
Ranked #4 of 17 Hotels in Maryland Heights
Certificate of Excellence
GreenLeadersBronze level
New Lenox, Illinois
2 reviews
“Nice place!”
Reviewed 20 June 2014

We've stayed here numerous times and have always had good experiences. The hotel and facilities are clean and the staff is friendly and helpful. We particularly enjoy the pool and complimentary hot breakfast. They are currently remodeling and it is looking great!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 23 June 2014
Dear Kim O, We appreciate you taking time to share your thoughts regaring our hotel. We are also excited with the newly renovated guest rooms and lobby. We are now installing our new HD channel line up for the hotel. I am sure you will enjoy the new HD line up and available channel upgrades.

Thanks again for sharing.

Regards
Joe Bryson GM
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467 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
South Carolina
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 June 2014

Just completed a weeks stay at this beautiful hotel. It has been recently remodeled (actually there's still renovations going on) and its beautiful....beautiful clean and comfortable.
Complimentary morning breakfast, and a beautiful attached restaurant called Spazios which has a great menu of well cooked foods.
Nice large pool area with lots of sun, excellent employees, and an overall feel of welcomeness.
I highly recommend this hotel. Highly!

Room Tip: I love the king rooms :)
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  • Stayed June 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank Schicklett3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 20 June 2014
Daer Schicklett3, Thank you for the kind words and positive comments. We are very excited and proud of the renovations as well.

The feedback we have recieved from our guests has been great and we are in the last stages of the renovation and are currently installing our new HD TV package which is scheduled to be completed in 2 weeks and the guest hallways are being finished with new wall vinyl, carpet and lighting.

Thank you again for the honest feedback, we look forward to having visit us again when your in town.

Regards
Joe BrysonGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
Reviewed 19 June 2014

My daughter, grandson and six month old granddaughter stayed here for 6 nights last week. The parking is horrible. Trying to get in and out close to our room was impossible, with a 6 mth old you have to carry a lot of extra baggage and we never got a parking spot close to our room. We always had to try and find a parking spot in the back of the hotel, which was very inconvienent with a baby and all of her stuff. There was 1 ice machine on our floor, which was at the other end of the building, where they were doing renovations, which was a mess to get to most of the time, with caution tape closing part of the hallway. At our end of the hallway was the only washer and dryer, and on our 3rd night there, about 75 motor cycle riders stayed that night and were in and out of the laundry room all night washing closthes and were very noisy. It was hard to block the noise with doors slamming closed and opening. The sink in our room leaked, we were told that this end of the hallway and our room was one of the first that had been renovated. The staff was very pleasant and the cleanliness of our room was good, but you would expect to have maybe more than 10 channels on the cable, and maybe a fridge in the room. We were not very happy with our stay here. We won't stay here again.

Room Tip: Stay at another hotel. This place is cheap for a reason.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank dustykitchen1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 20 June 2014
Dear Dustykitchen1953, First allow me to offer my sincere apology, we work hard to provide first class service and I was disappointed to hear that in this case we failed to meet your expectations and for that I apologize. We are very proud of the renovations to our guest rooms and hotel, I understand that this activity can sometimes cause inconvenience to our guests and we have worked hard to try to minimize that. We are currently in the middle of our new Cable TV installation at the property and will have a new HD package compleated in the next 2 weeks.

Once again my apology and I hope you will come back and experience therenovations first hand.

Regards
Joe BrysonGM
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Dexter, Missouri
1 review
Reviewed 18 June 2014

Excellent customer service, easily the best we've ever had. We chose this hotel just for the pool, but were pleased overall. And this with renovations going on. Fun pool, clean room with comfortable beds- what more can you ask for?

  • Stayed June 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank jeanine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 19 June 2014
Dear, Jeanine K, Thank you for the kind words and I was pleased to hear we exceeded your expectations during your stay with us. We are very excited to share our newly renovated property with our guests and hope they will enjoy the hotel as much as you did.

Thanks again and we look forward to having you stay with again when your in the area.

Regards
Joe Bryson GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Franklin, Tennessee
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2014

My stay at this hotel was not too bad. The hotel seemed clean and was actually better than other hotels around it. The parking seemed kinda unorganized but wasn't a big problem. One of the best thing was the breakfast. It was good considering the price range of the hotel.

  • Stayed October 2013, travelled with family
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Helpful?
Thank kunp17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 19 June 2014
Dear Kunp17, Thanks for taking the time to fill out a survey and share your feedback on our property. I was pleased to hear the breakfast met your expectations. We have many guest who really enjoy the breakfast selection we offer in the morning to help you start your day.

We still have a few trailers in the parking lot that contained our renovation materials and now that the renovation is coming to an end we will have the trailers removed to make parking a little easier.

Thank you again for the positive feedback and we hope to have you as our guest in the near future.

Regards
Joe Bryson GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auburn, Washington
Level Contributor
115 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 28 May 2014

The only thing bad thing, but a temporary bad is the renovation. Other than the renovation going on this hotel was perfect. The staff was very friendly and helpful. Our room was great didn't have a fridge though, but for just one night without a fridge we lived. Our room was on the third floor. It was nice, and you could tell it had been renovated. The room was clean, the beds were comfortable and the breakfast was great as well. Would stay again, and will recommend this hotel to anyone traveling to the St. Louis area.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 12thumper34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 19 June 2014
Dear 12thumper34, Thanks for the great feedback and positive comments. We are very excited with the newly renovated lobby and guest rooms. I was glad you were able to experience one of the newly remodeled guest rooms on this visit. We have had very positive comments from all those who have been in the new rooms and now that the lobby is complete it provides a great place to get together as a group or individualy to watch TV, sit in front of the fireplace or utilize the new communal table to get some work done.

We hope to have you stay with us again.

Regards
Joe Bryson GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Florida
2 reviews
Reviewed 27 May 2014

The hotel is being renovated and is a mess. Maneuvering through the maze of tarps, painters, and tile being put down was a challenge. Most Choice hotels I have stayed have refrigerators this one does not. My Room Door lock quit working. They made multiple keys but it was dead. Maintenance had to use a tool to break into the room and spent half an hour trying to get it to work properly. The batteries in the TV remote were dead. I stayed two nights and housekeeping never cleaned or made up my room. After I returned home I found a random charge on CC statement from the hotel. I never purchased anything from them. The Complementary Breakfast was very good. I try to stay at Choice hotels when I travel because I usually have good experiences. However, I won't stay at this one again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this review, 19 June 2014
Dear Mike H, I was disappointed to hear that we failed to meet your expectations with your receny visit and I sincerely apologize for that. We strive to provide first class service to every guest.
It is often difficult to keep the apperance of the property at 100% during such an extensive renovation and we consistantly tried to minimize any guest inconvenienve.
All our interior guest room and lobby renovation is now complete.

I do hope you will give us another oppertunity to exceed your expectations and make up for any inconvenience you encountered during your last visit.

Thanks again for the honest feedback.

Regards
Joe BrysonGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Westport

Property: Comfort Inn Westport
Address: 12031 Lackland Rd, Maryland Heights, Saint Louis, MO 63146-4001
Phone Number:
Region: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Maryland Heights
#3 Business Hotel in Maryland Heights
#3 Family Hotel in Maryland Heights
Price Range (Based on Average Rates): £
Hotel Class:3 star — Comfort Inn Westport 3*
Number of rooms: 169
Reservation Options:
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Also Known As:
Comfort Inn Westport Hotel Maryland Heights
Comfort Inn Saint Louis
Westport Comfort Inn
Saint Louis Comfort Inn
Comfort Inn Westport Saint Louis/Maryland Heights, MO

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