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“Nice stay”

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Comfort Inn Westport
Ranked #10 of 17 Hotels in Maryland Heights
GreenLeadersBronze level
Reviewed 2 July 2014

Stayed 6/24/14. Hotel currently under renovation. The room we had was completed. The hallway was under construction at the time, but was not a problem. Room was clean and nice. Room did not have fridge or microwave, so you may want to be sure to ask for that if you need them. We didn't so it wasn't a problem. Staff was friendly and helpful.

  • Stayed: June 2014, travelled as a couple
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1  Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this reviewResponded 8 July 2014

Dear Wendy M, Thanks for the review and we are very excited with the renovations and the new product. Our guests are sharing with us their impressions of the renovations to the guest rooms and lobby. I was happy to read you had a pleasant stay with us.
In addition we have just compleated our new HD Channel line up for our hotel and now offer over 70 channels in HD for our guests to enjoy.

Regards
Joe Bryson GM

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293 - 299 of 495 reviews

Reviewed 25 June 2014

I have stated comfort in Westport on multiple occasions the sales staff with Angie and Rachel doing exceptional job. We always have a clean room good service and the location is great for being in the St. Louis Metro. I would recommend this hotel to anyone.

  • Stayed: June 2014
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Thank Jandl1299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this reviewResponded 8 July 2014

Dear JandI, Thank you for taking time to provide us with your feedback. I was glad to read that your stay was great. Angie and Rachael always work to make sure our guests have a great stay and it's nice to hear they left a positive impression on you during your visits.

We look forward to seeing you again when you are in the area.

Regards
Joe BrysonGM

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Reviewed 24 June 2014

As choice privilege members, we really enjoyed our stay, and would stay in this hotel again. However, I wanted to let fellow travelers know that they are doing renovations here and are not quite finished. It is going to be beautiful! Through it all, the staff stayed on top of things, doing their best to accommodate guests during their stay. Here's my experience, which hopefully will be helpful to others planning their trip.
Our room was newly remodeled, and I noticed that the door to the bathroom didn't quite shut after being repainted. Also, the plug in in the bathroom didn't work. It was not an issue to us, we just made sure to let the staff know when we were leaving. I'm sure they will have a few of those things come up as they work from wing to wing finishing the remodel. It's a very nice update, to match some of the more neutral color schemes of hotels now.
Be prepared to park away from the hotel in the back and walk a bit. They have blocked some of the parking while the construction is underway. You can still check in at the lobby and unload your bags. Same with check out.
The location has easy access to major highways for getting around to many St. Louis sight seeing places, but was a little removed if you want some "down time," too. Creve Coeur is very near by, with restaurants, ice cream and frozen yogurt, coffee and shopping if you need it.
There was a mix up on our first morning at the hotel. We didn't receive any housekeeping service. When we talked to the front desk after returning later that evening, they were promptly there with fresh towels and linens and someone to help us empty the trash and take any used items to the laundry. And of course, very apologetic.
The beds and pillows were very comfortable. Full-sized pillows with choice of soft or firm both on the bed for your preference. The breakfast was consistent with the menu from other choice hotels, with eggs, sausage, pastries, toast, cereal, milk and juice, waffles (make your own) and coffee.
There is an outdoor pool which is very clean and larger, so there were lots of folks cooling off. It's completely fenced and even a bit private from the parking lot. This is a large hotel and was housing family reunions, a wedding party and a group of sight seers with ease while we were there.
I liked the idea that rather than a vending machine, there is a little "mini" convenience store right next to the front desk with water and soda options, as well as some sweet and salty snacks and medicine or emergency supplies if you need them.
When we checked out after our stay, the front desk was so appreciative of our information about the room and offered us some courtesy points for our inconvenience (which was minor if at all.) They just did everything they could during our stay to be visible and helpful, as well as friendly. That sets them apart from other places in my opinion.
If you can pardon their dust, or at least know it's there for just a little while longer, it's really a nice place to stay. When the renovations are over, this will definitely get an excellent rating from this traveler. Happy Trails!

Room Tip: Just be up front with the staff if you need to be away from the areas of construction. The workers...
See more room tips
  • Stayed: June 2014, travelled as a couple
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1  Thank KansasExplorer5115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this reviewResponded 8 July 2014

Dear Kansas Explorer, Thank you for the kind words and positive review. We hope to see you again when your in the area. Your feedback helps us to find ways to improve our service and shows us where we are doing well.

Thanks again

Joe Bryson GM

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Reviewed 23 June 2014 via mobile

I stayed here 5 nights. They were renovating property so it was noisy I had to take medicine for headache. I didn't get parking close to entrance all 5 days. I had limited channels on TV. And also one more thing I expected fridge and microwave but my room didn't have that. But Breakfast was good and Room was clean.

Stayed: June 2014, travelled on business
Thank Priya727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

We were here for a reunion and could not be more happy. The hotel is nearly finished with a beautiful renovation. Our room was very nice and spacious, very clean,

The staff at the hotel was unbelievably warm and courteous. Our kids enjoyed the pool and the selection at breakfast really shocked us.

The driver took us over to Westport plaza to enjoy a great festival that the girl at the front desk told us about, We did not even have to worry about trying to park. When they picked us up they offered us a bottle of cold water which was greatly appreciated because it was very hot in the 90s.
We are going to tell all our friends.

Barris Family

  • Stayed: June 2014, travelled with family
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Thank baileychesterfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this reviewResponded 23 June 2014

Dear Baileychesterfield, I was pleased to hear you had a great stay with us. Many of our guests are surprised by the selection during our breakfast. We try to have cold water available to those guests who use our shuttle service as we know the St Louis temps can make the trip a little warm especially when your having to tug luggage around the airport.

Thank you again for the kind words. We look forward to having you stay with us during your next visit to the area.

Regards
Joe Bryson GM

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Reviewed 21 June 2014 via mobile

This property is under renovation. Don't let that stop you from staying here! We had excellent service. The room was very nice. The bed and bedding were of great quality. You have your choice of a hard pillow or a soft pillow. My husband had even brought his Tempurpedic pillow just in case and was so happy with the pillows in the room he left his Tempurpedic in the car. The breakfast was the average for this kind of property. It was well stocked. It was a very comfortable set up as it was in the restaurant while construction was being finished on the lobby. We will stay here again when traveling to St. Louis.

Stayed: June 2014, travelled as a couple
Thank Brenda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this reviewResponded 23 June 2014

Dear Brenda P, Thanks for the positive comments. We are excited as well with the renovated guest rooms and lobby. We now have both soft and firm pillows available to allow our guests a choice for a better nights rest.

Our guests often comment that they really enjoy our breakfast offerings. We hope you will come back and stay with us aging when your in the area.

Thank you again for the kind words.

Regards
Joe Bryson GM

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Reviewed 20 June 2014

I've stayed at this hotel many times over the years. Always clean and the people try real hard. It's convenient to everything, freeways, airports etc. The remodel is fantastic. Now it really is worth staying here. They do a guest event on Wednesday - Good food and drink. They really do this up right. Rachel is wonderful!

  • Stayed: June 2014, travelled on business
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Thank Mercurymike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joe b, General Manager at Comfort Inn Westport, responded to this reviewResponded 23 June 2014

Dear MercuryMike, Thanks for taking time to let us know how were doing and how your recent stay was. The newly renovated guest rooms and lobby comments from our regular guests has been extremely positive.

The Wednesday evening reception for our Choice members is to allow us to get your feedback and as a way to say thank you for your loyalty to our property. We are please that you enjoy it.

We look forward to seeing you again soon.

Regards
Joe BrysonGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Westport

Address: 12031 Lackland Rd, Maryland Heights, Saint Louis, MO 63146-4001
Phone Number:
Region: United States > Missouri > Saint Louis > Maryland Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Maryland Heights
#3 Business Hotel in Maryland Heights
#3 Family Hotel in Maryland Heights
Price Range: £62 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn Westport 3*
Number of rooms: 169
Reservation Options:
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Also Known As:
Comfort Inn Westport Hotel Maryland Heights
Comfort Inn Saint Louis
Westport Comfort Inn
Saint Louis Comfort Inn
Comfort Inn Westport Saint Louis/Maryland Heights, MO

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