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“Adequate”
Review of Royal Inn & Suites

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Royal Inn & Suites
Ranked #1 of 2 Hotels in Mountain Grove
Reviewed 11 June 2012

After finding every hotel in Springfield booked because of the soccer cup, we had to drive on east. We stopped late, about 11:30, with 3 tired, grumpy children. Room was clean, spacious, and adequate for an overnight stay. Mattress too firm, even for my husband who likes a firm mattress. Paid $69 for two doubles. Since others noted stained/unclean carpet, I will add that the carpet in our room was clean. 2.5 stars

  • Stayed: June 2012, travelled with family
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Thank ritzglitz99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUUNY P, Manager at Royal Inn & Suites, responded to this reviewResponded 8 October 2012

Thank you for your review. I am glad that you enjoyed your stay. Next time you are passing through Mtn. Grove, MO I hope you will stop in.

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Reviews (58)
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44 - 50 of 58 reviews

Reviewed 25 May 2012

The management did what they said they would do....I have allergies so they cleaned the place thorough;y. It was a good location....clean and roomy. Clean towels daily and clean linen on request. It was close to our family we were visiting and there was parking right in front of our room..which made getting our luggage in and out very easy. I don't know why there are so many negative reviews on this travellodge...maybe there is new management...but we found it to be very clean and nice even though it was and older facility. We will stay there again when we are in the area. We were there for 6 days and there were no problems whatsoever.
Thank you,
Tony & Sharon P

Room Tip: Room faced 17th street....very quiet and pleasant.
  • Stayed: May 2012, travelled as a couple
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Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUUNY P, Manager at Royal Inn & Suites, responded to this reviewResponded 8 October 2012

Thank you for your great review of our facility! We try to please our guests and give excellent accommodations for a fair price. Thank you for staying with us and we look forward to seeing you the next time you come to Mtn. Grove.

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Reviewed 23 March 2012

We arrived at Travelodge after renting last room at Days Inn and the heater was not working. Upon walking into our room the carpet was stained everywhere. We didn't even remove shoes in fear of what wass on floor. In middle of night we woke to picture above bed falling it cut my shoulder and my husbands hand as he attempted to catch it before it hit us in head! I have never stayed in such over priced filth!

  • Stayed: February 2012
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Thank dmae79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUUNY P, Manager at Royal Inn & Suites, responded to this reviewResponded 8 October 2012

We are under new management since your visit with us. We have new carpet, new tile, and new drapes in our rooms. We are sorry that your last experience at our motel was so unpleasant. Please contact the manager the next time that you are going to be passing through our town and I'm sure you will be pleased with our accommodations and the excellent service we will provide if you give us another chance. Thank you.

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Reviewed 8 March 2012

Do. Not. Stay. Here. I cannot emphasize enough how awful this place is. There were dead roaches under the mattress. One leg of the bed was collapsed. The carpeting was scary dirty -- the same with the bathroom. This place needs to be gutted to the studs.

  • Stayed: January 2012, travelled with family
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Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUUNY P, Manager at Royal Inn & Suites, responded to this reviewResponded 9 October 2012

We are under new management and have made several changes at our motel over the last few months. We have new carpet, new tile, and new drapes in our rooms. We hope you will give us the opportunity to serve you and I believe you will be impressed by the accommodations and the service at our motel. Thank you.

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Reviewed 6 September 2011

Yikes...our first encounter with bed bugs. We always check mattresses after checking in, and this is the first time ever we found those nasty little creatures. The room itself was not great. Although the room was big, the carpet was smudged and gave the whole room a dirty feeling. We mainly took this place because there were not too many choices around and the price was right. Needless to say, we got our money back (the manager was very understanding) and moved on.

  • Stayed: September 2011, travelled with family
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4  Thank Rogerdob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUUNY P, Manager at Royal Inn & Suites, responded to this reviewResponded 9 October 2012

I am very sorry that you had such a bad experience at our motel. We are under new management and have made many changes over the last few months. We have installed new carpet, new tile, new mattresses, and new drapes (to name a few) in our rooms. If you travel through Mtn. Grove, MO in the future, please give our motel a second chance. I am confident you will be pleased with our new accommodations and our excellent service.

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Reviewed 12 August 2011

If you like 1) mold 2) mildew 3) spiders in the corner of the room 4) mildew 5) the feeling that someone will 5a) steal your truck/car 5b) break into your room 5c) run over you with a bulldozer 6) mildew then By the Good Lord Jehova, this place is for you.

If, however, you'd prefer to stay somewhere that was a little less lacking in basic creature comforts, then look elsewhere. Specifics:

*) Mildew smell in the room
*) Half-Dollar sized spider had made an impressive web in the corner
*) Shower/Tub stopper worked too well. You had to take a shower flamingo-style balancing on one foot whilst holding the stopper-lever OPEN with the other
*) Ice machine that appeared to be non-functional since before George W. Bush was in office.

They *did* offer a 10% discount over a, roughly, 200% inflated rate once I mentioned the spider web

Stayed: August 2011, travelled as a couple
2  Thank Randy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SUUNY P, Manager at Royal Inn & Suites, responded to this reviewResponded 9 October 2012

The next time you are travelling through our town, please drop by and check us out! We are under new management since your last visit. We have made many needed changes in the last few months. We have painted our rooms, replaced our mattresses, and installed new carpet, new tile, and new drapes. We are confident that you would approve of our new look!

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Reviewed 6 August 2011

It would do for just a place where you need to get off the road... but very old and need of updating. The little refrig never got cool, the ice machine was broke and window curtain was coming down. After my shower I walked across the floor and my bottom of my feet turned black from dirt on carpet. At least the air was cold, king bed was not too bad and the breakfast provided was good. Staff was nice. However, rate seemed to be high for what you got.

  • Stayed: August 2011, travelled with friends
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1  Thank Critters78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Royal Inn & Suites

Address: 111 E 17th St, Mountain Grove, MO 65711-1159 (Formerly Travelodge Mountain Grove)
Region: United States > Missouri > Mountain Grove
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Mountain Grove
Price Range: £41 - £61 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Royal Inn & Suites 2*
Number of rooms: 50
Official Description (provided by the hotel):
Can You Chang My Webside Hotel ... more   less 
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Also Known As:
Travelodge Mountain Grove
Travel Lodge Mountain Grove
Mountain Grove Travelodge
Mountain Grove Travel Lodge

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