Upon arrival we were given the key to our room. Gathered up all our stuff, kids, cats, etc. and unlock the door to find a room that had not been cleaned. Beds unmade, towels all over. After going down to the lobby, I was informed that we would have to go to a different hotel. I hotel where we would have to pay a nonrefundable pet fee because there were NO rooms left. After going back upstairs and bringing all of our stuff down and waiting in the lobby, a king suite was suddenly and amazingly found for us. That room was great, no issues--except that it took over an hour to actually have a room. Upon checking out, however, the manager on duty informed me that we were given someone else's room with hopes that they wouldn't arrive...and if they did they would be given our non-cleaned room (after hopefully some cleaning took place). Was planning to stay here again on our trip home, definitely will not.
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- Also Known As:
- La Quinta Inn Kansas City North Hotel North Kansas City
- North Kansas City La Quinta
- La Quinta Kansas City North