I felt like Daniel Negreanu! I made my reservations 2 1/2 months in advance! I selected a Premium room in the NEWer tower! I arrived at 3:30pm (check in is at 4pm) & they told me that my room had already been given to a "Diamond Card" member, that had made their reservation last week & they took PRIORITY over me! I asked for a similar type Premium room, like the one that I booked & they said that they were FULL UP! There was NOTHING special happening (event wise) in KC that weekend, NASCAR was not in town, No major Concerts, No NFL games - THAT is why I specifically picked this weekend! There were not ANY premium rooms left! They gave me a standard room in the OLD/Un-renovated tower & told me there was a discount, I would HOPE so, cuz there is a $40 price difference PER night! I asked for an IN-convenience discount, on top of having to pay the standard room rate & they refused. I spent 10 minutes arguing with both the front desk woman & her supervisor, hoping that everyone else (within hearing distance in the Lobby) who might have been JUST a Gold Card member (like myself) or any Diamond Card member that might have STOLEN my room, could hear & might become aware of this problem! Other than raising my voice I was NOT abusive, never use any profanities, never threatened anyone or anything, except threatening to go somewhere ELSE to stay! They did not offer ANYTHING in the way of compensation, not even a free pass to the Buffet! I was MAD! I spent the whole 1st day of my trip asking Diamond Card members (when I saw them flashing their cards) "Did YOU steal my ROOM!?" or "Are you the ONE who STOLE my room!?"
Whoever designed this Casino/Hotel must have been WHACKED! The Hotel is nowhere NEAR the Casino, a very far walk everywhere, unless you cut across the parking lot? Senior Citizens must have a VERY hard time getting around here, that is why I was so surprised to so many of them all weekend!
I guess Rank & the fact that someone might have a GAMBLING PROBLEM, spending over a certain amount (unobtainable to REGULAR people) per year at the casino - has it's PRIVILEGES! AND regular people just get SCREWed!
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- Also Known As:
- Harrah`s North Kansas City Hotel North Kansas City
- Harrahs Hotel North Kansas City
- North Kansas City Harrahs