We were attending a horse show at the National Equestrian Center and the hotel was convenient. We liked the room and it was indeed comfortable, unfortunately it appeared that the cleaning staff were not doing their best work. Coffee pot still had grounds in it, there was mold at the top of the shower curtain. We stayed two nights so when we returned at the end of the day it appeared the cleaning crew had rushed through the room. Coffee pot had not been cleaned "again" beds not properly made and apparently there was no time to vacuum.
The staff was friendly and apologetic when we mentioned it at check out but it makes me hesitant to stay again in the near future. I know it sounds a little picky, but I expect more from a Holiday Inn express in this part of O'Fallon / St. Louis. Overall the stay was fine, however if the room had been cleaner it could have been excellent.More
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