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Holiday Inn Express Hotel & Suites St. Louis West-O'Fallon
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Reviews (155)
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Reviewed 2 August 2014 via mobile

We stayed her on the first night of our drive to NC. Our room was very clean, the staff on 8/1-8/2 were so courteous and friendly, and the breakfast is delicious and fresh. A special breakfast staff and front desk staff that are so very customer friendly.

Stayed: August 2014
Thank italnbull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014 via mobile

This is easy on and off the highway. The property has a very nice indoor pool and hot tub. The bonus is the Stay Bridge next door has sharing privileges so you can also use their outdoor pool which was very warm.

The room was clean and comfortable but the stair ways looked like they hadn't been vacuumed in a while.

The staff was super helpful and friendly.

I would stay again.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank malaka_171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014 via mobile

My mom and I were traveling cross country and stopped here on our way. The hotel was nice and clean, and the staff recommended an excellent restaurant: The Brass Rail. We were also upgraded to a suite, which was even better. I would recommend this Holiday Inn Express hands down!

Stayed: July 2014
Thank Holly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

I stayed here for 5 nights while attending a workshop. The staff was very friendly and welcoming. The hotel was conveniently located next to I-64, that being said, expect to hear traffic (especially trucks) during the night. My suite was roomy and had separate sitting/sleeping areas. It had a mini fridge, microwave and sink. The room was clean but had a strange chemical smell. I found the mattress to be very soft and pillowy which seems to be a trend these days. You have a choice of firm and soft pillows which is a nice touch. They serve a good hot breakfast in the morning with something for everyone and had cookies in the lobby each afternoon.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Kim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites St. Louis West-O'Fallon, responded to this reviewResponded 11 August 2014

Dear Kim R,

Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the friendly service, breakfast option, clean rooms and amenities as well as the location of the hotel. We are highly motivated by your words and ensure you that we shall continue to strive for excellence. Your feedback is very important to us as this continually helps us improve the facilities and services we offer to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Lera P
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

What a wonder stop. 1st impressions count and as we drove up it was well lit and very neat in appearance. It did not disappoint us at all. Great room, comfortable beds, clean, good breakfast in the morning. Got to relax in the pool and would stay here again.

Room Tip: make sure you get the correct State with O'Fallon. This was Missouri. We would stay in any room. the place over all was great.
  • Stayed: January 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank ManyRoadsTraveled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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