The person (which we later learned was the owner, at least that's what he told us) checking us in was not friendly at all. The hotel itself was fairly clean and all went well until we tried to shower the next morning and had no hot water. The water would get at best luke warm for about 30 seconds and then turn ICE cold for 2-3 minutes and sometimes get luke warm again for another 30 seconds. We notified the front desk and a man who identified himself as the "owner" came up and let the water run for 2-3 minutes at which time it got luke warm for 30-45 seconds and he said, this water isn't cold but my husband explained that it didn't stay warm. He said he would go check the "scald valve". He left and we waited, waited and didn't hear anything else but there was still no hot water. My husband went back to the lobby to see if there was a resolution and the "owner" was behind the desk checking people out and my husband explained we still had no hot water and that he thought it was in the valve. The "owner" said nothing and kept on with what he was doing. He NEVER offered a resolution to the fact that we couldn't shower, no apology and was appauld when I complained at check out. After accusing me of yelling (which I was not) his response to my complaining was and I quote "here's what I'm gonna do I'm giving you a free room just to get you out of here". I told him I did not expect a free room, I just expected him to show some concern for our issue. He insisted on the free room and told my husband after I walked out of the lobby "she walked in here expecting a free room". My husband tried to further explain the real issue was his total lack of customer service and that he had not offered any resolution such as offering us someplace else to shower, but to no avail. We left and will NEVER return there. We have never had such poor customer service from a hotel and we have stayed at times in some real dives!!!!!
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- Also Known As:
- Osage Village Hotel Osage Beach
- Osage Village Inn Osage Beach, MO - Lake Of The Ozarks