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“Rude employees causing resort to go downhill”

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Tan-Tar-A Resort, Golf Club, Marina & Indoor Waterpark
Ranked #4 of 14 Hotels in Osage Beach
Reviewed 15 July 2014

We have been staying here every summer for the past five years. We had always enjoyed it. This time I was disgusted by the rude employees not only did I hear them making fun of the guests but if we had any problems we were told it wasnt their issue. For instance, the pool attendants. I noticed on the arrowhead slide pool the attendant...who i thought was a lifeguard...but was rudely told was not and all they were There for was to stand there...was not helping kids out of the pool when they were struggling...so my father in law stepped in..while she stood by looking disgusted by the kids. Then the next day when my mother in law had trouble opening the gate ...the attendants laughed at her and said that lady doesnt need to be drinking...which was uncalled for. The burger king workers are not rude but slow with no urgency and they didnt practice food handler safety. The bartenders at the arrowhead pool served me a drink in a large glass one day then in a very small glass the next and charged the same. If you are looking for an average resort where you are treated poorly by sloths then stay here. If not look elsewhere. I think this resort is hurting for money and possibly thereb has been a change in mgmt. I will not be back.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
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Thank atowers33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianneS0260, Guest Relations Manager at Tan-Tar-A Resort, Golf Club, Marina & Indoor Waterpark, responded to this reviewResponded 24 July 2014

Dear atowers33,

Thank you for taking the time to express your concerns. Please accept our sincerest apologies that your recent visit was so unpleasant.
As repeat guests, I hope you will realize that this visit was not reflective of our normal standards of hospitality. I have shared your remarks with my staff to follow up on the conditions you reported.
When your travels bring you back to the Lake of the Ozarks, I hope you will consider returning to Tan-Tar-A to allow us the opportunity of regaining your complete confidence in our operation. If you would like to discuss your concerns further, or would like me to personally make arrangements for your next stay, please call me at 573-348-3131.
We appreciate your business over the years.

Kind regards,

Dianne Steingrubey
Guest Relations Manager

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474 - 480 of 852 reviews

Reviewed 14 July 2014

Recently stayed at this resort for a conference & I found the property & convention amenities to be quite wonderful! The best part of my stay was due to the friendliness & helpfulness of the staff at the front desk, customer service desk, & security. Gold stars should go out to Ken, Customer Service desk & to an extremely helpful Front Desk person whose name I failed to get but who is a Hispanic women in her mid-20's or early 30's. Both of them went above & beyond what I asked of them & deserve to be recognized for their extra efforts. In addition, all of the managers that tried to help me with a major car problem I had after arriving at the resort were very attentive & resourceful in trying to get the help that I needed to get my car on the road again for home. It is very stressful to be stranded away from home but if it happens @Tan-Tar-A, they certainly know how to make it less painful due to the staff having a "can do" customer service approach to any problems presented to them! Thank you! Laura Davis, MAPERS Conference

  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank LAJDavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianneS0260, Guest Relations Manager at Tan-Tar-A Resort, Golf Club, Marina & Indoor Waterpark, responded to this reviewResponded 23 July 2014

Dear LAJDavis,

Your feedback regarding our associates was such a pleasure to read! I have already shared your comments with the team. It is always inspiring for our associates to read such positive remarks regarding the service they provide to our guests.
We appreciate your wonderful compliments on our resort and staff, and look forward to welcoming you back.

Sincerely,

Dianne Steingrubey
Guest Relations Manager

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Reviewed 13 July 2014 via mobile

I'm confused by the bad reviews on this resort... we had an amazing family vacation. The staff was friendly and helpful. We stayed at what they call The Rstates and loved our room, the pools, the atmosphere... the rooms were large and clean and looked newly painted etc. We had a porch and a lakeview. I kept reading reviews telling people to ask to stay in the main buildings but I thought they looked more hotel-y and we were looking for a lake-y feel. We stayed four days three nights. We had burger king on the resort and had pizza delivered from the pizza place on the resort. Both were good. We will definately stay again possibly next time without the kids since we didn't get to take advantage of the adult pool with the bar :)

Stayed: July 2014, travelled with family
Thank Melissa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianneS0260, Guest Relations Manager at Tan-Tar-A Resort, Golf Club, Marina & Indoor Waterpark, responded to this reviewResponded 23 July 2014

Dear Melissa G,

Thank you for your fantastic review!! We are thrilled that you had such a memorable experience. Indeed, the Estates Complex rooms are perfect for families or groups who want private accommodations and a resort experience.
We can’t wait to see you again at Tan-Tar-A Resort!

Sincerely,

Dianne Steingrubey
Guest Relations Manager

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Reviewed 10 July 2014

The new lobby and lounge area is wonderful. You must stop in and say hi to Sampson at the lounge. He is a 35 year employee and you'll know why when you meet him. The two full service restaurants serve some of the best food in the area. As soon as all of the resort is remodeled it will be great. Hopefully they will be able to get the Estates part of the area to work on their reputation and this could be "The" place to stay when in the area.

Room Tip: If you are told you will be staying in the Estates ask to see your room first.
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank LakeLady2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianneS0260, Guest Relations Manager at Tan-Tar-A Resort, Golf Club, Marina & Indoor Waterpark, responded to this reviewResponded 22 July 2014

Dear LakeLady2012,

Thank you for having stayed with us recently and for taking the time to share your experience. It was so nice to read your positive comments about our lobby and lounge, restaurants and your interaction with Sampson.
Sampson is an amazing asset to our resort and he will be thrilled to know just how much he enhanced your stay.
We certainly hope you will return to stay with soon.

Warm regards,

Dianne Steingrubey
Guest Relations Manager

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Reviewed 8 July 2014

Went to Tan-Tar-A for the fireworks show and it was great. We all went swimming and it was fun too! We met our uncle who was staying there.Had some trouble getting in, but finally got in and had a good time.

Stayed: July 2014, travelled with family
Thank Lynn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianneS0260, Guest Relations Manager at Tan-Tar-A Resort, Golf Club, Marina & Indoor Waterpark, responded to this reviewResponded 11 July 2014

Dear Lynn G,

I am glad to hear you loved our fireworks show. We certainly work hard to provide an exceptional Fourth of July celebration and we are glad it showed. Thank you very much for your kind review.

Best regards,

Dianne Steingrubey
Guest Relations Manager

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Reviewed 8 July 2014 via mobile

Stayed there one night and it was great. There rooms were nice and the entire set up is amazing. The room was already cold from the great working A/C and the options to eat there after 10om was great as well. I would love to go back and take my family for sure

Stayed: July 2014, travelled on business
Thank Steviet000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianneS0260, Guest Relations Manager at Tan-Tar-A Resort, Golf Club, Marina & Indoor Waterpark, responded to this reviewResponded 11 July 2014

Dear Steviet000,

Thank you so much for having stayed with us and also for your wonderful comments. It is very pleasurable to hear about your recent stay. We sincerely hope you will return with your family sometime soon.

Sincerely,

Dianne Steingrubey
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Stayed for a week on business as I have several time over the years. The hotel is really showing it's age. They have started to remodel some rooms which I am told were very nice. I was not fortunate enough to land one of the newer rooms.
The hotel itself is spread out over a large area. There are several hills and many steps throughout the property. I would not recommend this property for elderly or disabled. I'm sure there are ways for those folks to get around but it appears it would not be convenient.

Hotel was adequate for business and training purposes.

Room Tip: Ask for main building and newly remodeled room with lake view.
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  • Stayed: June 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Diamonddave206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DianneS0260, Guest Relations Manager at Tan-Tar-A Resort, Golf Club, Marina & Indoor Waterpark, responded to this reviewResponded 17 July 2014

Dear Diamonddave206,

Thank you for taking the time to review your stay at our resort. I was happy to read that your overall visit was positive.
Regarding your concerns about our property and hills, I would like to note that a complimentary shuttle service is available throughout the resort.
Thank you again for choosing Tan-Tar-A on your recent trip to Lake of the Ozarks. It was our pleasure to have you with us. We look forward to your return.

Kind regards,

Dianne Steingrubey
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tan-Tar-A Resort, Golf Club, Marina & Indoor Waterpark

Address: 494 Tan Tar a Drive, Osage Beach, MO 65065
Region: United States > Missouri > Lake of the Ozarks > Osage Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Osage Beach
Price Range: £78 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tan-Tar-A Resort, Golf Club, Marina & Indoor Waterpark 3*
Number of rooms: 700
Official Description (provided by the hotel):
At Tan-Tar-A Resort, we provide guests endless excitement with an abundance of year round recreational activities in a casual and relaxed resort setting with an experienced team of friendly staff. Conveniently located on the shores of the Lake of the Ozarks in Central Missouri,Tan-Tar-A Resort offers a great value for families, couples, and conference attendees with:- Exciting water adventures including wave runners, and ski, pontoon & paddle boat rentals- Wet, wild indoor family fun at Timber Falls Indoor Waterpark- 27 holes of championship golf with tree-lined fairways, rolling hills and breathtaking vistas of the Lake of the Ozarks- The "Bears Den" Arcade, guided horseback trail rides, miniature golf, a bowling alley and two outdoor tennis courts provide guests of all ages a variety of fun experiences- Seasonal supervised fun for kids ages 4-12 at "Kids Kabin" and "Camp Tan-Tar-A". While the adults are golfing or enjoying a romantic day at the spa, the kids can have the times of their lives with a variety of affordable fun activities2- Windjammer Spa and Salon is the place to spend a day nourishing your body and soul in an intimate, relaxed setting- 9 restaurants & lounges available to suit every palate and pocketbook, from hardy casual Ozark favorites to lakeside dining- Over 90,000 square feet of customizable indoor meeting space with 30 meeting rooms,as well as multiple scenic outdoor venues- Experienced, down-to-earth conference planning team offering solutions to unique group events- Personalized, custom wedding services, down to the last detail ... more   less 
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Also Known As:
Tan-Tar-a Resort, Golf Club, Marina And Indoor Waterpark
Tan-Tar-a Resort, Golf Club, Marina & Indoor Waterpark Hotel Osage Beach
Osage Beach Tan Tar a Resort
Tan Tara Resort
Tan Tar Hotel Osage Beach
Tan Tar Resort Osage Beach
Tan-Tar-A Resort, Golf Club, Marina & Indoor Waterpark Osage Beach, MO - Lake Of The Ozarks

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