I blocked out 10 rooms for a family event but was given no reservation number and they indicated that they needed my credit card only to keep the block open until I cancelled. An hour later I called and cancelled. They then turned around and charged me for the rooms saying I did not cancel the rooms. I didn't realize they had 'reserved' the rooms for me because they gave me no reservation number. When I cancelled, they gave no cancellation number so I never thought any 'reservations' had been made. Basically, I am out $800 because they deny I cancelled. I tried to talk to the manager but he would not even talk to me. I tried to go to Choice Hotels corporate but they said the hotels are independent and could not do anything. I have phone records showing the two calls placed within one hour of each other. Just letting folks know what is going on with this hotel.
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- Also Known As:
- Comfort Inn Ozark
- Ozark Comfort Inn