We were checked in by a very young girl (we later found out she is the owner's daughter). The facility was old & very dated, but seemed fairly clean. It was EXTREMELY hot in the hallways, but our room cooled off quickly. We called downstairs to see if they had a rollaway, they did, but didn't know when they could deliver it as she was the only person working. My son went & helped her get it out of a closet and he brought it to our room.
Upon check-out, we were charged $10 for the rollaway. When we called and asked there was no mention of an upcharge for a rollaway. I certainly don't think I should have been charged for it if I wasn't told there was a charge AND I had to send someone in my family to get it. The woman who checked my husband out was rude. I went to try to work this $10 charge out with her and she was extremely rude and arrogant. She kept cutting me off and wouldn't let me talk. She told me I should have checked their website to see if there was a charge for the rollaway. She basically told me I was stupid to think that I wouldn't be charged for that. Everytime I tried to talk she would cut me off. I finally waited until she was finished and explained how I felt she was being rude. I told her I would be contacting Comfort Inn and she said she was an independent owner. She said she had never dealt w/rude customers like me. She needs to learn customer service and I suggested she train her employees (family) in customer service as well. WE WILL NEVER STAY THERE AGAIN!! It wasn't just that we were charged without warning...it was her attitude and condescending manner in which she spoke that completely turned us off.
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- Also Known As:
- Comfort Inn Ozark
- Ozark Comfort Inn