We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beware”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Residence Inn St. Louis Galleria
Hollywood, Florida
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Beware”
1 of 5 bubbles Reviewed 27 June 2014 via mobile

I want to start by saying that we tend to stay in a lot of residence inns. Upon driving up this locations seems quite quaint being a pod styled hotel with 2 story hotel rooms. When we fist walked in, our room appeared to be clean but since all rooms lead directly outside, bugs follow you right in. After settling in our family my husband needed to go out to the car but he couldn't open the door! We actually got locked in our room. We finally opened the door after my husband had to jam his shoulder into the door to unjam the dead bolt. This freaked us out as that's a major fire Hazzard. The front desk told us that they were fully booked and to just not lock the door! Needless to say I was not happy but we put the chain on the door and called it a night. In the morning one of our kids proceeded to tell us that their sheets and pillow were dirty. I couldn't believe what I saw and was utterly disgusted. There was blood all over the sheets and pillow. Not his blood!! Dirty sheets and messed up locks being a fire hazard. I would stay far away from this hotel. They need to clean this one up, literally.

Stayed June 2014, travelled with family
Helpful?
5 Thank SuperM0m74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, 29 June 2014
Thank you for staying at our hotel and for taking the time to write a review. We are truly sorry that your stay was not enjoyable. That is definitely not the kind of experience that we want our guests to have. Please contact me at the hotel if you have the chance. Thank you again for staying with Marriott.


Sincerely,

Adam P.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

227 reviews from our community

Traveller rating
    69
    83
    34
    24
    17
See reviews for
81
44
15
56
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 26 June 2014

The hotel was near the highway, shopping and the attractions we wanted to visit. The hotel had a good breakfast set up. Great staff in the breakfast area. Outdoor pool was well kept. Rooms were clean and stocked. Simply put a good hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dougrmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed 23 June 2014 via mobile

Disappointing
Smelly rooms
Small room
Noisy
Rude Managenent
The guest services manager Tamara is so so rude. This hotel needs to think of good customer service
Will never recommend and never stay again

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kabir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, 17 July 2014
Hello Mr. Kabir,

We are very sorry that you did not enjoy your stay. Please contact me at the hotel at your convenience so we can discuss further. Thank you again for staying with Marriott.


Sincerely,

Adam P.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Richmond Heights hotels

Illinois US
Level Contributor
191 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

One of the older style RI's which means pods of rooms in a two story chalet style. Upstairs are better than down. Very clean and upkeep is good.There's a train stop in walking distance which makes for an excellent location when attending Cardinals games or heading downtown for work. This location has a particularly good breakfast-they never seemed to run out of anything at a very busy breakfast. Short drive or long walk to grocery. Large shopping mall across the street. There are plenty of dining options near. Internet speed could use a boost- even the enhanced was slow. Removed a star for that reason only. Normally, a good value- this trip was kind of pricey, even after planning weeks ahead. Overall, a nice stay and I would return.

Room Tip: Eastern buildings further from gatehouse are more quite. West buildings are undesirable due to expre...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, 18 June 2014
Thank you for taking the time to review our hotel. We are thrilled that you enjoyed the breakfast and the location, and you found the room very clean. We hope to see you again soon.


Sincerely,
Adam Plous
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West End, North Carolina
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Just a note to say how pleasant and responsive front desk man Adam is! I stayed at this hotel a week ago and needed to amend a future reservation. I called the hotel requesting to modify my upcoming reservation. Adam was so pleasant over the phone and was able to handle my change efficiently and enthusiastically. He went out of his way to help me. Although not in the centre of the city. the location of this hotel can't be beat as far as restaurants and shopping.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelwFlair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, 18 June 2014
Thank you for taking the time to review our hotel. We are thrilled that you were very happy with your service and we can't wait to see you again soon.




Sincerely,
Adam Plous
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paducah, Kentucky
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 June 2014

Stayed here on a three day trip with my fiance to visit some local attractions in St. Louis. It is conveniently close to he galleria mall, practically walking distance if you like to walk (4 blocks). The swimming pool is outdoors and is very small but the three times I was down there only once was there someone else or a family of four. The other times I was by myself with peace and quiet. The hotel is right off the parkway but there was no traffic noise or anything to disrupt our peaceful stay. Overall loved the location it was about a 20 minute drive to the arch but easy to navigate...traffic is what made it slow. The hotel staff were very friendly and answered all my questions and requests. My favorite part of our stay was the bed. One of the most comfortable beds I have slept in at a hotel. We will be staying here again!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adjohns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, 9 June 2014
Thank you for taking the time to revew our hotel. We are thrilled that you loved the location, the staff, and the bed. We hope to see you next time you are in St Louis!


Sincerely,
Adam Plous
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wake Forest, North Carolina
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 29 April 2014

I spend a lot of time on the road and stay in hotels for months at a time.

The Residence Inn Galleria has a convenient location for people from out of town. It is close to the metro which takes you to and from the main attractions of the city as well as the airport. Close to a few main highways (170 & 64). Close to every store known to man, more than enough resturaunts and a mall.

They also offer a snack (or meal), that changes daily, Mon-Wed evenings for a few hours. It's just something nice if you don't feel like going out but want a burger and beer or tacos and soda.

The staff is always helpful and is always available to help, even if you just need milk at 11pm.

They offer some food and drinks for purchase. The selection isn't huge but it has the basics. Price is a little above average but not crazy.

The rooms are a little dated looking but clean and good size.

Overall, a convenient safe place to stay with friendly staff.

Room Tip: 2nd floor means no one walking above you but does mean stairs. They have site maps at the check-in d...
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank muer7osunavez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI_Marriott_GM, General Manager at Residence Inn St. Louis Galleria, responded to this review, 1 June 2014
Thank you so much for taking the time to review our hotel. We are thrilled that you enjoyed your stay and hope to see you again in the future!


Sincerely,

Adam Plous
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Richmond Heights
Homewood Suites St. Louis - Gall...
#1 of 2 in Richmond Heights
4.0 of 5 bubbles 685 reviews
Show Prices
Show Prices
Show Prices
Clayton Plaza Hotel
#3 of 5 in Clayton
4.0 of 5 bubbles 920 reviews
Forest Park
Home2 Suites by Hilton St. Louis / Forest Park
Show Prices
Show Prices
Show Prices

Been to Residence Inn St. Louis Galleria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn St. Louis Galleria

Property: Residence Inn St. Louis Galleria
Address: 8011 Galleria Parkway, Richmond Heights, Saint Louis, MO 63117
Region: United States > Missouri > Saint Louis > Richmond Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Richmond Heights
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn St. Louis Galleria 3*
Number of rooms: 152
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Odigeo, Marriott, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Residence Inn St. Louis Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn St. Louis Galleria Hotel Richmond Heights
Residence Inn Saint Louis
Saint Louis Residence Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing