I recently stayed at the Argosy so my husband could play black jack and I could relax. Upon arrival, we were greeted by a nice young lady at the desk. While being checked in, another desk agent came by and asked if she was doing a good job or if she needed to be fired. While I appreciate a fun working environment, I prefer a touch more formality at a hotel. As mentioned in prior reviews, the property is non-smoking but the casino allows smoking. As a result, the entire property smells like an ozone machine trying to cover the smell of smoke. Our room smelled like stale smoke as well. I imagine it is because of having clothes in the rooms that have a smell of smoke but still a bit offputtiing.
Soon afer checking in, I went to book a spa appointment. I had called two days prior and told "it was no problem to wait to book a treatment" but when I went to book something I was told they were completely committed for the day. Definitely a training issue! I decided to go work out instead. I plugged my ipod into the treadmill only to realize none of the televisions on the machines worked. Back to the spa (it connects) I went and was told "they don't work". Then why do you have them?!! The only large television had TERRIBLE picture and sound. Needless to say, my relaxing time was not going to happen!
Finally, we had a very early flight the next day so requested a 4am wake-up call. Guess what. You guessed it! NO WAKE UP CALL! That is BAD, BAD, BAD!!! Thankfully, we had set our phones as I did not feel confident from the other things. I mentioned it as we were leaving and I just got a blank stare.
The rooms are lovely and the showers are AMAZING! We got a good deal so hate to complain but if we had stayed one night earlier for $200 more, I would be calling management. Overall, a mediocre stay and I won't be going back.
- Official Description (provided by the hotel):
- Argosy Casino Hotel & Spa features a gaming floor that rivals all the fun and excitement of Las Vegas, an award winning hotel offering the most luxurious amenities in the city, an indulgently rejuvenating spa, and five exceptional dining choices. Whether your appetite is for a Certified Angus Beef steak at The Journey, a choice of 99 Crafts & Drafts at 99 Hops House or an action packed table game on the Casino floor, we've got the winning combination ready for you. ... more less
- Reservation Options:
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- Also Known As:
- Argosy Hotel Riverside
- Argosy Hotel Kansas City