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“Staff outstanding, but rooms vary”

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Super 8 Riverside/Kansas City
Ranked #2 of 3 Hotels in Riverside
York
Level Contributor
99 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Staff outstanding, but rooms vary”
3 of 5 bubbles Reviewed 13 May 2013

I booked this online, as we had stayed about a year ago, and had a very nice room. I must say, it must vary depending on who cleans it. There was stuff under the toilet paper dispenser, I think I know what it was! Blood stains by the sink. The room itself was fine, tub clean, and sink clean, and beds comfy. I cannot fault a motel for someone who didn't clean well.The cleaning lady was the problem. The gentleman who checked us in, helped us up the stairs with out bags...just out of the goodness of his heart. I got really ill during the night, and he also allowed us a later checkout, and only charged us for the one night, not the two I booked. In my opinion, this speaks volumnes for the place. I will stay next time we are there. To me, staff means as much as anything!

Room Tip: Might want to check the room first, just in case the cleaning lady who did ours is still employed.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8riverside, Manager at Super 8 Riverside/Kansas City, responded to this review, 19 May 2013
Thanks for your feedback about your stay , and we value the feed back i will pass your wonerful comments to frontdesk and about the room cleaniness we had meeting with my housekeeper supervisor we mention your issue , the house keeper who was cleaning your room is not with us anymore, i will assure you, it wil not happen agian , and we hope you will provide us oportunity to serve you better in future once again thanks for review,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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248 reviews from our community

Traveller rating
    22
    53
    44
    59
    70
See reviews for
55
78
19
59
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Larned, Kansas
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 29 April 2013

Nice place to stay when you want to head over to the Argosy and not worry about costs. The hotel is nice and the rooms are nicely cleaned and taken care of. The breakfast bar is sparse and it would be nice to have a wider selection, but it does give you a something to eat for free. Noticed that they did not have any newspapers handy to read or purchase...should address this.

Room Tip: Make sure that you get reservations ahead of time and then just before you go, call and double check...
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ross B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8riverside, Manager at Super 8 Riverside/Kansas City, responded to this review, 4 May 2013
Thanks you for your geuniune compliments it feels very warm if you heard this kind of compliments from our valued gusts,we try our best to make my every guest happy, the breakfast we keep according to super8 standard, we can not keep something our own choice, and about new paper we have newpaper vending machine USA today and local paper it runs fast unfortunately that time we donot have paper , i promise next time you will get your paper and enough newspaper for every guest ,once again thank you and hope you will stay again
mangar
Super8
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri, United States
1 review
1 of 5 bubbles Reviewed 19 April 2013

I stayed in this hotel 04/12-04/16 to work due to renovations being done on my house. I had my dog with me. My stay was fine, I get home, go to the grocery store, and my card was declined. I call the bank, old Super 8 here charged my card not only for my stay....but the second day I was there they charged my card 132.25...then the 3rd day 84.00....for no reason. I called the hotel, they said that they didn't charge my card those amounts, just for the amount of my stay....I called their customer service, they said that it was my banks responsibility to put the money back into my account....I called my bank and they called Super 8 and couldn't get an answer from them as to why they even made those charges....so needless to say I still haven't gotten my money back from the unauthorized charges. When I call to talk to the manager he's not there, and customer service said that it's not their responsibility regarding unauthorized charges on my card. If you go here, PAY IN CASH

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
super8riverside, General Manager at Super 8 Riverside/Kansas City, responded to this review, 24 April 2013
Dear valued guest Thanks for staying ar super8 Riverside, i am sorry you see some unauthorized charges on your account , same time we contacted our bank to find out the charges the send me copy of valid charges, nothing has been charge extra, and you find out from your banks nothing is chrge over thanks for your email
@7:09:23 AM : Susie emailed the following on 4/19/13 I work nights, my schedule is a little crazy, everything has been taken care of and there was no unauthorized charges on my card . Thank you
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Additional Information about Super 8 Riverside/Kansas City

Property: Super 8 Riverside/Kansas City
Address: 800 Argosy Pkwy, I-635 & Hwy 9, Riverside, MO 64150-1514
Phone Number:
Region: United States > Missouri > Riverside
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Riverside
Price Range (Based on Average Rates): £
Hotel Class:2 star — Super 8 Riverside/Kansas City 2*
Number of rooms: 48
Reservation Options:
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Also Known As:
Riverside Super 8
Riverside Super Eight
Super 8 Riverside
Super Eight Riverside

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