Recently stayed at this hotel for the 9th time in three years. Lots of changes have been made since my last stay. Pet charges used to be $25.00 for the entire stay. I was shocked at the new policy of a $25.00 charge per night. Though, they honored the previous charge , this will definitely have me seeking different arrangements in the future .My small dog is less disruptive than the drunks they normally have on the weekends! The breakfast quality has also changed- not for the better. They went from wrapped Otis Spunkmeyer muffins to Fresh=not ,unwrapped ones. The day staff could learn a lot from the night staff as they were much more pleasant to interact with. Please get rid of the ridiculous "Safe Charge" as it wastes both your time and mine, removing it at checkout!
Thank you for choosing to stay here with us upon your time here in Rolla, Missouri. I can certainly understand your frustrations to the changes of our pet policy, but we are one of the very few hotels in the area that accepts pets. I can assure that all the hotels in our area are per pet, per night. When we do have pets we have to clean the carpets as well as other things in the room. We do love our furry little guests. We certainly appreciate your time to give us a review and we appreciate your business. Have a great day.
This past weekend, the Parkland College volleyball team stayed at the Baymont Inn & Suites in Rolla for a spring tournament at Missouri S&T. We have a fixed budget and a lot of players so the type of hotels we stay at for weekend tournaments often become pretty consistent (which is fine) and a bit monotonous (which is simply the nature of the beast).
However, the Baymont in Rolla provides three things that will always stand out in my mind going forward:
1. the gentleman who checked us in had everything neatly prepared and ready for a speedy check-in. Most hotels require me to fill out and sign a form per room which can be tedious at best. He kindly allowed one form for the group of rooms, quickly handed me the keys, and we were on our way.
2. the hotel allowed for 24 hour pool and hot tub access for anyone over 18. As a college sports team who often travels once classes finish on a Friday, it is difficult to find a hotel that allows for a late-night hot tub for college-aged girls after a long bus ride. This was much appreciated by the girls.
3. and the absolute best thing which illustrates an attention-to-detail surpassing any hotel we've ever stayed at was a basket of cookies with balloons and "Parkland College" to greet us upon arrival. Although it may not have been a huge thing to them, they got the basket and balloons in our school colors. These are little details that I picked up on and really appreciated.
The staff took a hotel which is a fine hotel, and they have done the small extras to turn it into a unique hotel with special amenities that we will always seek out and stay at in the future. Outstanding work, and thank you again for expressing that we were special to you in staying at your hotel.
Head Volleyball Coach, Parkland College
First and foremost thank you for choosing to stay with us during your tournament in Rolla, Missouri! I am very happy that you and your team enjoyed your stay with us and had such a great time! Our team here strives to make each and every stay is the best that it can be and to give everyone the hometown hospitality they deserve upon their stays! I am so glad that you and your team enjoyed your baskets, balloons, welcome signs and the cookies! It was a pleasure having you all stay with us! I will be sure to let the desk staff know how kind and prepared they were. We look forward to seeing you and your teams again!
Thank you again!
You've heard the saying "Employees can make or break a business", in our case they went above and beyond to make us happy. Upon arrival I wanted to switch to a different room. Not because there was anything wrong with the room we started in but because I wanted a different room layout and a different floor. I need to mention this was during a very busy time at the front desk with lots of activity and other people arriving to check in. Not once was I made to feel like I was being a pain. Lisa, the General Manager, was VERY patient with me. She showed me several rooms on different floors with my poor husband pulling the luggage behind us, I have to mention he was very happy with the first room, but "happy wife, happy life"..Anyway, everyone from the girls at the front desk, the maids, the young man folding towels, and Michael who I spoke with several times on the phone the day before we arrived were absolutely wonderful! Management seems to be on top of making this particular Baymont a great place to stay! And before I forget the breakfast room is clean and inviting with 24 hour coffee/tea available! We will make this Baymont our home away from home!
Thank you so much for the wonderful review, I do apologize we couldn't get you into the specific room you wanted, but it was no problem showing you the other rooms we have available. It was my pleasure I wanted to make sure you were comfortable in the room you stayed in. Hometown hospitality is our motto and I lead my team by example and I am glad to hear that they were all pleasant as well. Thank you so much for choosing us and I do look forward to seeing you in the future.
From the moment I checked in till the time I left the front desk staff was extremely helpful! The hot breakfast was amazing. Very close to MS&T only about 2 miles. I will definitely stay here EVERYTIME in Rolla. The 24 hr. pool and spa was absolutely amazing! Pet friendly with is a major plus!! All my business is definitely going to the Baymont!
Thank you for choosing to stay with us while you were in Rolla, Missouri. I am most certainly happy and glad to hear that you had such a excellent stay here with us! I will be sure to let the desk staff know how helpful they were! Hometown hospitality is our number one goal and we strive to make each and every stay the best that it can be. We look forward to seeing you in the future and thank you for taking the time to leave such a great review!