Upon check in to this hotel, I was greeted by a woman who could have been friendlier. However, given that I arrived at the hotel at 1:00am, I'll give her some credit. I wouldn't want to be working that hour either. My hotel keys did not work after 12:00pm the next day. I went to the lobby to ask them for new keys and the person at the desk seemed uninterested with my problem and threw 2 new keys at me. When they didn't work, I went back downstairs and told him that they again didn't work which he responded by asking "Hmm, well, how long you gonna be here?". I told him two more days and he gave me a third key. Out of the 5 room keys I then had in my possession, only 1 worked. I found most of the staff, (3 out of the 5 people I came in contact with) very unfriendly. The gentleman who helped me check out was the most friendly one of all. He smiled, thanked me for staying, we joked, and he was overall very pleasant. On the other hand, the breakfast was wonderful, the room was very clean and bright, and the hotel itself was good. Unfortunately, the staffing (save the two wonderful people out of five) and the fact that I was not charged for my room until 3 weeks after I checked out makes me not want to ever stay at this hotel again, should I visit Rolla, MO.
- Official Description (provided by the hotel):
- The Baymont Inn & Suites On The Lake in Rolla, MO is a beautiful hotel located on Historic Route 66! We feature 69 guest rooms from our two luxurious Executive Suites, whirlpool suites, king and double bedded rooms. New plush bedding, in-room microwave, mini-fridge, coffeemaker, iron, ironing board. Gorgeous heated indoor pool and spa, fitness room. Complimentary continental breakfast. Interior corridors, three floors, elevator. Non-smoking rooms available. Pet friendly with fee. ... more less
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- Also Known As:
- Baymont Inn Rolla
- Rolla Baymont Inn