The location is absolutely fantastic for anyone doing the tourist thing in the St. Louis metro area. It is close to event centers, Ameristar, The Mills Mall, and a wide variety of shopping and dining venues.
The room was decent, but the housekeeping had definitely slacked off the day of our check-in.
It decently clean except for little things like a sticky residue on the television and burn holes in the comforter. The evening front desk agent was friendly, but she did not answer the phone. I had to call their 1-800 number and have the corporate contact the property so I could get her to answer the phone. I took photos and left a lengthy note for the morning agent on checkout. She read my note and offered I speak with the manager, John. He apologized sincerely and offered whatever he could to make us feel better about the issues. He ultimately ended up refunded over 50% of the cost of the room. We felt that was more than gracious. We definitely would have no issues staying there again. You do get what you pay for.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, Red Roof Inn, Hotels.com, TripOnline SA, Odigeo, Traveltool, S.L.U. and HotelQuickly so you can book your Red Roof Inn St. Louis St. Charles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Red Roof Inn Saint Charles
- Saint Charles Red Roof Inn