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“Poor service the last 2 visits”

Bradden's Restaurant
Ranked #7 of 276 Restaurants in Saint Charles
Certificate of Excellence
Cuisines: American
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Restaurant details
Dining options: Breakfast, Reservations
Description: This building is a historical site on South Main St in Historic Old St Charles. It's been a variety of restaurants over the years. It's a prime location tho.
Reviewed 17 August 2013 via mobile

Have been going to Bradden's at lest once every 4 to 5 weeks for the last three years. The food is great and the service is usually very good but the last 2 vists the service has been terrible!!! They have blamed it on the kitchen however on our last visit the waiter messed up our order and failed to bring out the side salads we ordered but was able to remember to charge us for it!! I will say the manager did apologize and did take about 30% off of our bill. Like I said the food is great but they are dealing with some major service issues!

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1  Thank Jeff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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320 - 324 of 366 reviews

Reviewed 6 August 2013

The food is so delicious, served by very helpful, friendly staff. The atmoshere was the perfect place to relax and enjoy a meal after sightseeing all morning. The homemade pie was awesome! We will be back again!!!

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Thank Linda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2013

We celebrated our anniversary at the top Trip Advisor restaurant in our hometown. This was a first-time visit, and the place and staff were welcoming and friendly on a rainy Friday night. The steak fajita soup was very good and the house salad was good, but the entries (or parts of the plate) were disappointing. My steak was cooked right, but my wife's tilapia had very salty glaze and that needed to be recooked. The baked potatoes and the green beans arrived lukewarm, and we asked for new portions. Hot potatoes were brought back some minutes later. The dining room was less than half-full, so the chef was not being overworked. In fact, he came out and took some of the dirty dishes away at another table. Maybe another evening and outside on the patio, the total experience would be better. We will see.

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1  Thank m71fland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2013

Unfortunately the extremely poor service we encountered from the moment we entered the establishment ruined our experience. The food was good but no one wants to spend 2 hours having lunch because of slow service in a beautiful place like St. Charles. I would skip this spot if they look busy at all, we were one of two tables seated inside and I am not sure what was worse being ignored for 10 minutes when we first sat down, having water spilled all over my feet or having to repeatedly ask for our waiter! No wonder this restaurant was not on our hotels list of recommendations.

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2  Thank Teavelwithkiddo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2013

We had friends traveling to St. Louis from Colorado and Nebraska and selected Braddens at our meet up spot, because of the high recs on Trip Advisor.

They were accommodating, personal and thoughtful. I highly recommend this spot for big groups. The patio is superb!

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Thank audrasena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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