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“Nice place to stay”

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Best Western Plus The Charles Hotel
Ranked #4 of 21 Hotels in Saint Charles
Certificate of Excellence
GreenLeadersBronze level
Florida
Level 6 Contributor
145 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Nice place to stay”
Reviewed 16 June 2014

We were here for two nights for an event in St. Charles. This was a great location. The staff at check in and check out were very nice. The breakfast area is very large. The breakfast is what one gets for free. If you want a 5 star breakfast go somewhere else. There is a Denny's right next door. It is more than good enough for us. There is also a Texas Roadhouse next door where we got a discount from the hotel.
There is plenty of free parking and plenty of stores in the area. The Bank of America ATM is just out the back door.
The WiFi is very fast most of the time.
The only negative for us, which is a plus for some, is that it is "animal friendly". It was May and not a Three Dog Night at all.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank watercop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 17 June 2014
We appreciate your review of our hotel. Thank you staying with us. We hope that you stay with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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585 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
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English first
Eureka, Illinois
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 June 2014

Good location near the interstate and convenient to visiting local sites. There are a number of restaurants in the area that are within walking distance. The breakfast provided at the hotel was quite good. I have stayed at this property twice on visits to the St. Charles area and will stay there again when I return to the region.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank metric57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 17 June 2014
Thank you for staying with us! We appreciate your feedback and hope you stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenwood, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

This is a decent hotel. Nothing bad. Nothing over the top wonderful. The location is the best part! Close to everything we needed, easy access to I-70. The room was very large and the freebies were very nice. The people were friendly and helpful. We would stay again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western

Helpful?
1 Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 12 June 2014
Thank you for staying with us. We strive to exceed all of our guest's expectations and we will use your comments to help us improve. We hope you will give us additional opportunities to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Talking Rock, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2014

Awesome hotel! Great staff, wonderful breakfast and comfortable rooms. The hotel was perfect in every way. Will stay here again the next time we are in St. Charles visiting family. The hotel is close to everything we were doing in St. Charles and close to Historic Downtown which is a charming little area with shops and restaurants galore!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Theresa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 12 June 2014
Thank you for staying with us! We are glad we met all your expectations. We look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 9 June 2014

This hotel is very difficult to get to from the expressway, tho you can certainly see it from there. After many turn-arounds, we finally consulted our GPS and came in by "the back door." Friendly, helpful staff. The room had no reading/lounge chair. It was pretty much bare minimum. Breakfast was o.k., tho layout was poorly organized. Very slow elevator.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 439janetw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 12 June 2014
Thank you for your review regarding your stay. Your opinion is very important to us. We will use these comments to help us improve. We hope you will give us additional opportunities to serve you in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2014 via mobile

Found listing in a coupon book. Reviews were great. Treated like we were @ 5 star hotel. Brand new furnishing and appointments. Wonderful indoor pool. Walls were thick- could not here anything outside the room. Nice quick breakfast setup. Near several restaurants. Quick access to downtown St. Louis.
Clerk Amanda was excellent. Gave tips @ which Metro station to head into town. When we decided to stay another night. She gave us a great price. Very helpful.

Stayed June 2014, travelled with family
Helpful?
1 Thank karyoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 12 June 2014
Thank you for your review. We appreciate it when our guests enjoy their stay. We look forward to seeing you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burfordville, Mo., United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 June 2014

my experience with the house keeping and the breakfast was not very good, hope you have better luck than we did. The first room we were given had blood on the coverlet so we were moved to a room that had mold on the bottom of the shower curtain, and since that was the case we decided we would use the whirlpool tub in the room not knowing how it was cleaned and you had low water presure in the shower. The breakfast was not stocked very well although it had only been open for 20 mins. when we arrived, the waffel we made was good and the juice also.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 4 June 2014
On behalf of our entire staff I apologize for not meeting your expectations. We take great pride in trying to make each guest experience a great one and we obviously failed to do so in your instance. Good housekeeping and Maintenance are essential to the guest experience and we will use your comments to help us improve.
We value your business, and we hope that you will give us a second chance to prove that this is not typical of the service you receive at our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus The Charles Hotel

Property: Best Western Plus The Charles Hotel
Address: 1425 S 5th St, Saint Charles, MO 63301-2435 (Formerly Quality Inn & Suites)
Phone Number:
Region: United States > Missouri > Saint Charles
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#9 Business Hotel in Saint Charles
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus The Charles Hotel 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn

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