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“Impressive”

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Best Western Plus The Charles Hotel
Ranked #4 of 19 Hotels in Saint Charles
Certificate of Excellence
GreenLeadersBronze level
Indianapolis, United States
2 reviews
“Impressive”
Reviewed 21 August 2014

The hotel from the outside is very impressive. Once inside, it continues to be very luxurious. Great lobby, friendly staff, fitness center with working equipment, and great room. Also, it has a lot of restaurants and other businesses within walking distance. I went to a restaurant / sports bar within two blocks and didn't have to drive.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Timothy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 24 August 2014
It is always nice to hear positive comments from our guests. Thank you for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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545 reviews from our community

Traveller rating
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    33
    9
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196
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Chicago, Illinois
Level Contributor
88 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 August 2014

Very clean and comfortable property. And excellent location with many convenient restaurants within walking distance. Easy in and out of property and access to the interstate. The breakfast is decent but they could alternate a couple of things on the buffet, maybe sausage instead of bacon every day. I was here for 4 days and and I will stay again. The only down side was trying to find a parking place at times. I ended up parking in their check in parking area.

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Rich T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 24 August 2014
Thank you for staying with us. We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeffersonville, Indiana
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 August 2014

Booked a 3-day getaway with the wife via hotwire.com. After leaning that this was our hotel, we visited TripAdvisor to read reviews. One of the common themes in the reviews was interstate noise, and this was our only 3 days without the kids in quite some time, so that was an immediate concern. I e-mailed the manager well in advance of our arrival, and he graciously agreed to give us a room facing the opposite direction. Had no problems with noise any of the three nights.

Other than the noise issue, the important things about this hotel are great: the location is great with easy access to I-70 and just blocks away from a casino and historic downtown St. Charles. The parking, wi-fi and breakfast are all FREE and adequate. We did not use the pool but it looked very nice. Service was great: we had a light go out in the bathroom and somebody was up to replace it less than 30 minutes after we called it in.

There are some less important details that some might find to be a problem. The elevators and the shower/tubs are both ancient and badly in need of upgrading, though they were both clean and fully functional. My main beef was that while the TVs themselves were nice, channels were not provided in HD. I can't say that I wouldn't avoid this hotel just for that reason, but I think now, in 2014, travelers expect HD in hotels.

Room Tip: Request a room facing away from I-70.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HickoryHuskers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 24 August 2014
We are happy we were able to make your getaway an enjoyable experience. Thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgetown, Indiana
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 August 2014

This is a great place to stay if you are traveling through (or to) the airport area in St. Louis. Great value for the price, and conveniently located near casinos, restaurants, and the airport. The breakfast was okay, not great but not bad, sort of like a fast food restaurant, but everything else was great. But then I go to a hotel for a comfortable bed and room, not fine dining, so it's all good.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 24 August 2014
Thank you for staying with us. We appreciate your business. Please visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, United States
1 review
Reviewed 13 August 2014

The staff was friendly, I found a coupon at the rest stop, which made it a great value. the room was large, clean, and comfortable. I enjoyed the breakfast. and the indoor swimming. I felt like I got 4 star service for a 2 star price. Also the location is great. I will definitely stay there again, and again.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Amer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 24 August 2014
Thank you for staying with us. We are glad you enjoyed your visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed 8 August 2014

I would rate this motel high for a place to stay while traveling, as far as the rooms go. Quiet, clean, & comfortable, & a friendly staff. But if you want a healthy breakfast, eat somewhere else. There were no real (hard-boiled) eggs, wheat toast, fresh fruit or original oatmeal. We couldn't put a healthy meal together.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Zachary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 24 August 2014
Thank you for your kind remarks regarding your stay with us. We appreciate your business and we hope you will visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Topeka, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2014

This hotel has all the location and amenities that you would want for a great stay. It fails every time. Dirty rooms, hot hallways, elevators that don't work, hot tubs in the room that are dirty and don't work, bathrooms smaller than a United Airlines flight, a staff that sincerely wants their day over when they check in. Its a pretty cover but a terrible book.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Eric R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 8 August 2014
We deeply regret the level of service you received while staying with us. We strive to provide excellent service for every guest and we apologize that we did not meet your expectations. We hope that you will give us another opportunity to provide better service to you next time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus The Charles Hotel

Property: Best Western Plus The Charles Hotel
Address: 1425 S 5th St, Saint Charles, MO 63301-2435 (Formerly Quality Inn & Suites)
Phone Number:
Region: United States > Missouri > Saint Charles
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#8 Business Hotel in Saint Charles
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus The Charles Hotel 3*
Number of rooms: 133
Official Description (provided by the hotel):
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn

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