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“Middle-of-the-road hotel, convenient location, quiet”

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Best Western Plus The Charles Hotel
Ranked #4 of 21 Hotels in Saint Charles
Certificate of Excellence
GreenLeadersBronze level
Missouri
Level 6 Contributor
385 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
“Middle-of-the-road hotel, convenient location, quiet”
Reviewed 22 August 2014

I used Priceline to get a hotel for 2 nights in St. Charles and ended up here. It's a high-rise building in a shopping area off I-70 with quite a few restaurants and stores (including Bass Pro Shop) in walking distance. Seemed to be plenty of parking. I had to walk past people smoking whenever I entered and exited down a narrow path. Check-in was friendly and the lobby was small but clean.

The room wasn't new or sparkling but perfectly adequate. There were 2 queen beds and plenty of room to move around. Instead of a business desk and office chair there was a small square table and 2 wooden chairs. There was a wardrobe cabinet instead of a closet. Mattresses and pillows were both very firm. The TV did not have many channels - only a limited selection of local and cable (with HBO).

The bathroom was small and the sink was angled into the corner. Unfortunately the mirror was only on one side so it was awkward to face the sink then have to turn to the mirror to shave or fix hair. The toilet was very low to the ground, and the water pressure was weak in the shower. Bar soap was large and thick and shampoo/conditioner (no lotion) were fine. Bath towels were small and scratchy but hand towels were large and soft.

There was a pool and fitness room but I didn't go in. Breakfast was adequate - eggs and bacon, waffles, breads, donuts, yogurt, cereal, and tropical fruit cups. The only fresh fruit were bananas which were too ripe the first day and too green the second.

The regular price would be on the high side but if you get a discount, it's a great value hotel.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Craig D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 24 August 2014
Thank you for your comments regarding our hotel. We are glad you enjoyed your experience and we will use your review to help us improve even further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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584 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Altamont, Illinois
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 August 2014

We held a family reunion in St Charles in July and this hotel was where all out of town guests stayed. It was perfect! We made "welcome bags" for our guests as they checked in and the hotel was very accommodating at passing these out as our family members checked in:) Very nice gesture for them to do this for us. Location is great! Close to Bass Pro, Walgreens (for anything forgotten and alcohol) and several restaurants all within walking distance. They have a wonderful breakfast and a large seating area as well as lots of seating in the lobby for families to visit. There is also a very nice spacious outdoor courtyard off of the indoor pool where we sat in the evenings to talk and visit. We had family from Detroit, Tulsa, Omaha among other places attend and I think everyone was pleased with the hotel and location. Thanks for a great time and stay!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank dmparke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 24 August 2014
We are glad your family enjoyed its reunion visit to our hotel. We appreciate your business and look forward to you visiting us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, United States
2 reviews
Reviewed 21 August 2014

The hotel from the outside is very impressive. Once inside, it continues to be very luxurious. Great lobby, friendly staff, fitness center with working equipment, and great room. Also, it has a lot of restaurants and other businesses within walking distance. I went to a restaurant / sports bar within two blocks and didn't have to drive.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Timothy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 24 August 2014
It is always nice to hear positive comments from our guests. Thank you for staying with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 5 Contributor
93 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 August 2014

Very clean and comfortable property. And excellent location with many convenient restaurants within walking distance. Easy in and out of property and access to the interstate. The breakfast is decent but they could alternate a couple of things on the buffet, maybe sausage instead of bacon every day. I was here for 4 days and and I will stay again. The only down side was trying to find a parking place at times. I ended up parking in their check in parking area.

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Rich T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 24 August 2014
Thank you for staying with us. We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeffersonville, Indiana
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 18 August 2014

Booked a 3-day getaway with the wife via hotwire.com. After leaning that this was our hotel, we visited TripAdvisor to read reviews. One of the common themes in the reviews was interstate noise, and this was our only 3 days without the kids in quite some time, so that was an immediate concern. I e-mailed the manager well in advance of our arrival, and he graciously agreed to give us a room facing the opposite direction. Had no problems with noise any of the three nights.

Other than the noise issue, the important things about this hotel are great: the location is great with easy access to I-70 and just blocks away from a casino and historic downtown St. Charles. The parking, wi-fi and breakfast are all FREE and adequate. We did not use the pool but it looked very nice. Service was great: we had a light go out in the bathroom and somebody was up to replace it less than 30 minutes after we called it in.

There are some less important details that some might find to be a problem. The elevators and the shower/tubs are both ancient and badly in need of upgrading, though they were both clean and fully functional. My main beef was that while the TVs themselves were nice, channels were not provided in HD. I can't say that I wouldn't avoid this hotel just for that reason, but I think now, in 2014, travelers expect HD in hotels.

Room Tip: Request a room facing away from I-70.
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HickoryHuskers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 24 August 2014
We are happy we were able to make your getaway an enjoyable experience. Thank you for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgetown, Indiana
Level 4 Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 August 2014

This is a great place to stay if you are traveling through (or to) the airport area in St. Louis. Great value for the price, and conveniently located near casinos, restaurants, and the airport. The breakfast was okay, not great but not bad, sort of like a fast food restaurant, but everything else was great. But then I go to a hotel for a comfortable bed and room, not fine dining, so it's all good.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 24 August 2014
Thank you for staying with us. We appreciate your business. Please visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilmington, United States
1 review
Reviewed 13 August 2014

The staff was friendly, I found a coupon at the rest stop, which made it a great value. the room was large, clean, and comfortable. I enjoyed the breakfast. and the indoor swimming. I felt like I got 4 star service for a 2 star price. Also the location is great. I will definitely stay there again, and again.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Amer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kris K, General Manager at Best Western Plus The Charles Hotel, responded to this review, 24 August 2014
Thank you for staying with us. We are glad you enjoyed your visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus The Charles Hotel

Property: Best Western Plus The Charles Hotel
Address: 1425 S 5th St, Saint Charles, MO 63301-2435 (Formerly Quality Inn & Suites)
Phone Number:
Region: United States > Missouri > Saint Charles
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Saint Charles
#4 Family Hotel in Saint Charles
#5 Romantic Hotel in Saint Charles
#9 Business Hotel in Saint Charles
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus The Charles Hotel 2.5*
Number of rooms: 133
Official Description (provided by the hotel):
A St. Charles, Missouri hotel, the BEST WESTERN PLUS The Charles Hotel is situated just five blocks from the historic district and is within walking distance of the First Missouri State Capitol State Historic Site and the Foundry Art Centre. This St. Charles hotel is minutes from Ameristar Casino Resort Spa St. Charles, Katy Trail State Park and the Verizon Wireless Amphitheater St. Louis. The Lambert-St Louis International Airport is only eight miles away. The hotel is also less than one mile away from the Saint Charles Convention Center. ... more   less 
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Also Known As:
Quality Inn Saint Charles
Saint Charles Quality Inn

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