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Embassy Suites by Hilton St. Louis St. Charles
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Reviews (1,349)
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Reviewed 1 December 2013

We stayed at this hotel a few years ago and recalled liking it. That was not the case this time. We requested a non-smoking room and yet the room stank of stale smoke. In addition, the heating system didn't seem to work probably. We requested a room change and were moved to a different floor where there was no smoke smell but yet again the heater did not seem to work. An engineer came to the room, made some adjustments and took out a "heat gun" and held it up to the vent, which was to high up for me to feel the air with my hand. He said the heat was now working. Ten minutes later the temperature in the room still felt cold. I stood on a chair and put my hand near the vent. It was blowing cold air. I called the front desk and the engineer returned. He then called his supervisor. The two of them spent the next half hour trying to fix the heat, which they conceded was not working. By then we were exhausted-- having driven several hundred miles that day--and requested yet another room change. We were moved to another room where the heat worked, somewhat, but made a tremendous noise throughout the night as it kicked on and off, making it impossible to get a good night's sleep.

The furniture and decor are dated. In the second room we were in (the one where the engineer and his supervisor spent a half hour working on the heat) I noted that all the decorative buttons on a chair were missing. In the room where we finally did end up for the night the furniture was stained.

While we had Internet service, it did not work in the bedroom but only in the "suite" part of the room. Not the end of the world, but annoying.

All and all, the place shows signs of age and is in definite need of overhauling its heating system. Also, the idea of "non-smoking" rooms in a hotel that allows smoking is somewhat pointless. The smoke travels through the vents and ends up in rooms that are designated as "non-smoking." It's time that all Embassy Suites become non-smoking.

  • Stayed: November 2013, travelled with family
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Thank LiveWell300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

Most everything about this hotel is great, however they cut off the coffee service around 9:00 in the morning. For such a great brand this pennywise pound.... is an unpleasant discovery....without a happy resolution.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank jfriedeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

Our experience was outstanding. Loved every minute of it. The staff was courteous and helpful. Our waiter at dinner was outstanding! We asked for adjoining rooms and they moved us and accommodated our entire party. We will definitely be utilizing this hotel again.

  • Stayed: November 2013, travelled with friends
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Review collected in partnership with Embassy Suites Hotels
Thank Casey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

It was my moms birthday so we stayed at the Embassy Suites thru Nov 20 - 22. We had an excellent stay, the rooms were nice, quiet, comfortable and very clean. The breakfast buffet was very good and the omelets were great, the chef did a good job with them. We really enjoyed the reception which you got free snacks and alcoholic beverages 5:30pm - 7:30pm. The drinks were very good and not watered down, they were all made really strong for being Free drinks. We really enjoyed the first nights reception with the homemade chips and the dip they had that night, very good. However the second night they had tortilla chips and some homemade salsa, the salsa was bland in flavor and rather boring. The pool was very nicely heated and so was the hot tub. It was very well keep up and maintained.

We checked out on Friday and the original room was $149 a night, but we changed the reservation to 4 people instead which added $20 a night, so would have been $169 a night. When we got the bill I noticed that it was $179, so I went down and said something about it and she said she would take it off. What I didn't realize she took off the $20 a night instead of the $10 extra that was added on. So it ended up being $149 and she also waived the charge for the movie! Was very surprised and pleased, they didn't have to do that but they did, which was very nice of them! Excellent customer service!

  • Stayed: November 2013, travelled with friends
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Thank TSP1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2013

I have stayed at this hotel several times and they are incredible. The staff will do whatever they can to make your stay enjoyable and meet your needs. The breakfast is great and fresh, made to order omelets are fantastic. The rooms are large, include a sitting room with tv, couch, chair and table to enjoy as well as the actual bedroom. The beds are comfortable, bedding in good condition and the showers have adjustable showerheads with good water pressure.

  • Stayed: November 2013, travelled on business
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Thank Speedingbullet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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