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Country Inn & Suites by Radisson, St. Charles, MO
Ranked #1 of 21 Hotels in Saint Charles
Certificate of Excellence
Reviewed 25 August 2013

This is a great place to stay if you want to be able to walk down to historic St. Charles for shopping or restaurants. Also very close to bike path and park near river if you run/walk. Overall hotel is kept up nicely. We stayed in a third floor room overlooking street. Room was very clean and we didn't have any problems with noise coming from the street. (Yeah, they could have cleaned the stairwells on either end of the halls a little better, but most people probably aren't hanging out there too much anyways.) Front lobby area has a nice lounge area and beautiful wood staircase going up to 2nd floor. Pool and whirlpool were nice and kept clean. Staff was super pleasant and helpful. They had fresh baked cookies and coffee in the lobby all day. Free breakfast was nice with many choices (eggs, bacon, yogurt, cereals, fruits, waffles, breads/bagels, donuts, etc.) Only cons were that there was only one elevator and it ran kind of slowly. Also breakfast room could get kind of crowded. Overall a nice play to stay.

Room Tip: I doubt any of the rooms are bad.
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  • Stayed: August 2013, travelled with family
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Thank LisaAnneVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreeno, General Manager at Country Inn & Suites by Radisson, St. Charles, MO, responded to this reviewResponded 26 August 2013

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed location and the amenities the area has to offer. We look forward to your next stay.

Trent Greeno
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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881 - 887 of 1,037 reviews

Reviewed 23 August 2013

The facility seemed to have a downward path. The check in experience was good, and the lobby presents a nice historic elegance. The cookies at the desk are a good amenity. I think the hotel has either just changed some staff or reduced them, as there seemed to be a need to improve the hospitality presence. I had reported a couple of problems to the desk, and was surprised at the subdued response. I did not even get an inquiry to see if the issues were corrected. I had expected more. Of course that caused me to get more observant.

The service had to get an average rating, even though there were individuals that were outstanding. The location is great for an event in the historic St Charles area, but not ideal if you have business elsewhere.

I had a problem with the room (maid) servicing the first day, (i arrived the night before) which I did not discover till the next morning. The coffee wasn't serviced, so the pot had the trailing's of the day before coffee, But more importantly there was no coffee packet to make any fresh. I then noticed that the towels and mat used the day before had been removed, but not replaced.

I brought this to the attention of the morning desk clerk and hopped it would be corrected . I was relieved to see the coffee and shower mat was there that evening. I just had not expected to see the coffee filter pack on the floor behind the door. (looks like some missed the cart as they pitched it across the room. see pics) Just glad this person was not making my food. The room servicing issue that I reported (on two separate days) seems more an under-staffing issue, over a lack of training issue. Either way the rates charged did not come close to the value it should have brought.

I had also pointed out a maintenance item with the stairway door from the garage. The maintenance issue reported (a simple fix with a screw on the stairway door lock plate) was never addressed;

The rate was about $100.00 per night. I don't care what the comps in the area are, if your asking that rate, I feel the hotel needs to live up to that rate.

Room Tip: The third floor was great for the view, and lack of noise.
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  • Stayed: August 2013, travelled on business
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Thank MARK H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2013

We stayed mid August '13. I honestly don't have 1 complaint. We requested "riverside" & were accommodated. We couldn't see the river but at least were not streetside. Comfortable room, frig, microwave, Pantene products. Housekeeping did an excellent job cleaning & taking care of our linens. We found b'fast to be just fine. Keep in mind I have 2 teen boys. The menu changed slightly every morning but always included: cooked oatmeal (w/ add-ins like choc chips, br sugar, raisins), 4 cereals, 3 juices, coffee, pastries, Eng muffins, bagels(w/ pb, crm cheese), waffles, eggs, sausage or bacon, biscuits. Plenty for our mornings. The staff at front desk were always friendly & helpful. I would def stay here again. It is within walking distance from the quaint shops of downtown St Chas. The pool & hot tub were clean, warm. Pool area was clean, freshly painted, plenty of towels. fun!

Room Tip: I was told that riverside is more peaceful than street side.
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  • Stayed: August 2013, travelled with family
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1  Thank teachingmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2013

We stayed at the Country Inn during Festival of the Little Hills. Location is good, room was clean but the stair corridor from the parking deck to the hotel needs lots of attention. Carpet either needs to be replaced or thoroughly cleaned. Don't think it was vacuumed the whole weekend. Elevator also was dirty. Had to let the breakfast staff know that the coffee was empty both in the breakfast room and the lobby.

Room Tip: Elevator is really slow.
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  • Stayed: August 2013, travelled on business
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Thank drmoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2013

This hotel is like so many others -- very clean, comfortable rooms, but with a disappointing breakfast buffet. The location is perfect, right at one end of the Historic Main Street district in St. Charles. This is a relatively new property, and easily accessible. The staff was very friendly and efficient. Motor vehicle parking is underneath the hotel, out of the weather. Our room was very nice, the bed quite comfortable, with exceptional down pillows. The plumbing in the hotel was a little noisy. Our main complaint was the breakfast buffet, not so much the food, which was very ordinary, but the dining room was unexpectedly crowded, and the staff was unable to keep up with the demand -- many of the selections were depleted, and guests were lined up trying to assemble breakfasts with what was available. Friends of ours who accompanied us on this trip complained of noise emanating from rooms adjoining theirs. On balance, we can recommend this hotel because there are no others in this location, and as hotels go this one is better than many, but plan on eating somewhere else.

  • Stayed: August 2013, travelled as a couple
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Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013

This was a combination business/pleasure; had stayed in St. Charles at another hotel a few years ago but wanted to be downtown near a particular restaurant. Wayne was a great host, room tops, breakfast varied, fresh and good. Stayed at 2 other chains later in the week and they didn't even come close. Building blends beautifully into the ambiance of the city; quiet, lovely comfortable room. Would have liked to stay longer but........

  • Stayed: July 2013, travelled on business
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Thank SoSo39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2013

We spent a few days in St. Louis and decided to spend a day in St. Charles before going home. I have been to St. Charles several times and always enjoy the shops and restaurants that the quaint little town has to offer. We just needed a place for one night and the Country Inn & Suites was perfect for that. The location is great because you can walk to everything downtown. The rooms are nothing fancy, but they are clean and spacious and the bed was comfortable. The staff was very friendly and there is plenty of parking, as well. I would not hesitate to recommend this hotel, or to stay here again.

  • Stayed: July 2013, travelled with friends
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1  Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites by Radisson, St. Charles, MO

Address: 1190 S Main St, Saint Charles, MO 63301-3523 (Formerly Country Inn & Suites By Carlson, St. Charles)
Phone Number:
Region: United States > Missouri > Saint Charles
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Saint Charles
#1 Business Hotel in Saint Charles
#1 Best Value Hotel in Saint Charles
#2 Family Hotel in Saint Charles
Price Range: £72 - £126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites by Radisson, St. Charles, MO 2.5*
Number of rooms: 86
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Also Known As:
Country Inn And Suites St Charles Hotel Saint Charles
Saint Charles Country Inn
Country Inn Saint Charles

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