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“Beautiful, but had some issues”

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Country Inn & Suites By Carlson, St. Charles
Ranked #1 of 19 Hotels in Saint Charles
Certificate of Excellence
Oakland, CA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Beautiful, but had some issues”
Reviewed 12 January 2014

The building had a nice exterior that did not clash with the charm of Main Street. The Lobby was nice. The staff was very nice. Didn't try the breakfast. The Suite was comfortable. One star subtracted since the sounds from outside, such as pedestrians and cars on the brick road, were fairly audible in the room. One half star subtracted since the ventilation carried the sounds of the next rooms where it seemed like 18 to 20 babies and preschool children screamed unsupervised until 2 AM. One and a half stars subtracted due to the hotel's laundry service causing the room to vibrate audibly from 8 AM to 5 PM. Things actually moved on the tables, naps were impossible and headaches were induced. We were told that the problem was an unbalanced washing machine. If that's the case, and they know about it, why hasn't it been fixed? Apparently the problem is the worst in the one-bedroom suites, so they offered to move us, but we would then have had to move to a lesser quality room and we needed the extra space. One star added back on 'cause this is not a two-star place.

Room Tip: Any room near the hotel laundry area vibrates badly if there's an off-balance load in the spin c...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jobsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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918 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
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English first
Ballwin, Missouri
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 January 2014 via mobile

Visited on 1/4/2014. Went as a couple and spent one night. Room was clean and bed was comfortable. Breakfast was OK, not great. Lots of shops and eating establishments nearby. The KATY trail runs directly behind the hotel.

Stayed January 2014, travelled as a couple
Helpful?
Thank Curtis053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 6 January 2014
Dear Guest,

We are thrilled you enjoyed your stay at the Country Inn and Suites in St Charles. We kindly appreciate your kind words about our hotel and thank you for helping us spread the word about us to other travelers.

We hope to see you again soon.

Trent Greeno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Conway, Arkansas
Level Contributor
114 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 4 January 2014

This Hotel is absolutely A beautiful building. It fits in with the Historic St. Charles, Missouri historic area very nicely. It even has covered parking. But the airconditioning system here is absolutely the worst. I have tried several times to stay here, but if the outside temperature is over 80 degrees you will be in a musty sauna inside. It is so miserable that I can not explain it. They have tried to fix and overhaul the system several times. But it is too bad to ever endure again. They will not give you back your money either, but if they have any left they will give you a small portable table fan.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RTG-travlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 13 January 2014
Thank you for taking the time to share your feedback. We apologize that for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

Please reach out to any of our employees directly should you have any concerns during or after your next stay.

Trent Greeno
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
96 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 26 December 2013

I decided to give this hotel a second try, and i am glad i did.. The last time i commented on a few issues, which have since then, been taken care of. The green pool is now freshly painted and sparkling clean. The lobby was festively decorated for christmas, and the room i stayed in this time, which was not a suite, was very spacious and quiet. I liked it better than the suite, which i felt had small living rooms. You can't beat the location, within walking distance to all the shops, and the parking garage was wonderful to have access to on a weekend of snow and ice. The staff was friendly and helpful, much nicer than the staff i encountered on my last stay. The only "complaint" i had was that i wish they had bigger pillows. The little square ones they provide are just not that comfy, but still got a good night's sleep.I will definitely be returning to this hotel!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 30 December 2013
Dear Lynn,

We are thrilled you enjoyed your stay at the Country Inn and Suites in St Charles the second time around. We kindly appreciate the kind words about our hotel and thank you for helping us spread the word about us to other travelers.

We hope to see you again soon.

Trent Greeno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 December 2013

The hotel was in a great location, the staff were professional and courteous, rooms comfortable. There is a lot to see within walking distance: the Katy Trail, The Lewis and Clark boathouse and of course historic St. Charles shops and resteraunts. They offered one of the best breakfasts I've had in a hotel, that was the only thing they didn't mention at check in. The desk staff was helpful in getting me a dinner reservation and info on specific shops.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kekona66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 14 December 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the area and our breakfast. We look forward to your next stay.

Trent Greeno
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loveland, CO
Level Contributor
69 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 December 2013

This hotel was easily accessible from the Katy Trail and within walking distance to many nice restaurants. The room was nice, clean, and comfortable. We would stay there again without hesitation, and I would recommend it to friends and family.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 9 December 2013
Dear Guest,

We are thrilled you enjoyed your stay at the Country Inn and Suites in St Charles. We kindly appreciate your kind words about our hotel and thank you for helping us spread the word about us to other travelers.

We hope to see you again soon.

Trent Greeno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 November 2013

This hotel is very much into customer service. The location is perfect for either quiet time or good eats and drinks with in walking distance. The front desk was more than helpful not the usual " I don't know" they know old St. Charles.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janey V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 4 December 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our service and location. We look forward to your next stay.

Trent Greeno
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, St. Charles

Property: Country Inn & Suites By Carlson, St. Charles
Address: 1190 S Main St, Saint Charles, MO 63301-3523
Phone Number:
Region: United States > Missouri > Saint Charles
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Saint Charles
#1 Business Hotel in Saint Charles
#2 Family Hotel in Saint Charles
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Number of rooms: 86
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Also Known As:
Country Inn And Suites St Charles Hotel Saint Charles
Saint Charles Country Inn
Country Inn Saint Charles

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