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“Enjoyed every element of this hotel!” 5 of 5 bubbles
Review of Country Inn & Suites By Carlson, St. Charles

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Country Inn & Suites By Carlson, St. Charles
Ranked #1 of 19 Hotels in Saint Charles
Certificate of Excellence
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Enjoyed every element of this hotel!”
5 of 5 bubbles Reviewed 28 March 2014

The first day of our vacation we had a bad experience at the Country Inn and Suite in St Peter, MO, so we hesitated to book this hotel on our turn from vacation. So glad we gave Country Inn and Suites another chance. The staff is outstanding, They seem to truly care about the experience of their guests. The building is beautiful and very clean. We used the pool, the lobby, the underground parking and the breakfast room.

The breakfast was a huge difference from our earlier experience. The young lady working in the breakfast area keep it well stocked, interacted with the guests, and worked her tail off keeping the area prepped for the next arrivals. She is a real asset to the business.

The grounds keeper went out of his way to welcome us and as if we needed assistance with anything, as we were unpacking the car. The parking lot was clean and we felt save.

We strongly recommend Hendricks BBQ which is next store to the hotel. Yummy.

Room Tip: Try Hendricks next door.
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jbrophy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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875 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
  • Dutch first
  • English first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Farmington, Minnesota
Level Contributor
86 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 7 March 2014

This hotel is just north of St Louis in a historic and SAFE area. A perfect place to launch day trips to downtown St Louis. There is lots to do in St Charles with a casino and many shops and restaurants within walking distance though most of the shops close early during the winter months. There is a beautiful Lewis & Clark park/memorial nearby, which is more enjoyable in the summer months. The hotels design matches the local historical architecture around it. It is clean and well run, our favorite Country Inn & Suites. The breakfast is pretty typical for the CI&S chain.

Room Tip: Join Club Carlson for free or low cost room upgrades.
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BobH14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 10 March 2014
Dear Bob,

We are thrilled you enjoyed your stay at the Country Inn and Suites in St Charles. We kindly appreciate your kind words about our hotel and all that the area has to offer to travelers.

We hope to see you again soon.

Trent Greeno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brookings, South Dakota
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 5 March 2014

The first class management and staff are a reflection of the well-kept and well run Old Town St. Charles Country Inn, which sets the pace for Main street. the staff made our five day stay memorable, but on top of that theyhad a winter storm that shut down the highways and extended our stay. The forward thinking manager arranged for staff to stay overnight and to be able to provide excellent service and caring help during the freezing rain, sleet and snow storm. I was impressed and appreciative.

Room Tip: All rooms are excellent and the staff make them even better.
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  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bobjan415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 6 March 2014
Dear Guest,

We are thrilled you enjoyed your stay at the Country Inn and Suites in St Charles. We kindly appreciate your kind words about our hotel and thank you for helping us spread the word about us to other travelers. Hopefully the next time you come to St Charles it will be warmer so you can enjoy all that Main St has to offer.

We hope to see you again soon.

Trent Greeno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
158 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

This is the second year that I have held a board meeting for 10 people at this hotel. Our directors arrived on Thursday and departed on Sunday. We were able to use the small conference room with the hotel providing a screen for our presentations and the telephone for our conference calls.

Winter storms were coming in, so a few of our directors left a day early to get out of St. Louis before the snow and ice came. The front desk staff also attempted ti get a cab for one director who was leaving at 6:00 a.m. but because of the icy road conditions, the cabs said they wouldn't come until the roads got better. He contacted another cab company but he did advice our director that it might be better if she could reschedule for a later flight and take a cab once the roads became better for travel. She took his advice and there were safer conditions when she finally left for the airport.

We appreciated that he was concerned about her safety.

They have a nice breakfast and also have coffee in the lobby all day and evening.

They are great to work with. They are also in a good location with lots of nice restaurants nearby.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rosalee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 6 March 2014
Dear Rosalee,
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the hotel and our meeting facilities. We look forward to your next stay.

Trent Greeno
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LaGrange, Georgia
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 17 January 2014 via mobile

We stay here every time we fly in or drive, on our way to iowa. It is always clean, rooms are nice, and the staff very friendly.

The breakfast is more than most hotels and offers a lot of choices

Pool and hot tub are currently under repairs.

Stayed January 2014, travelled with family
Helpful?
1 Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 20 January 2014
Dear Linda,

We are thrilled you enjoyed your stay at the Country Inn and Suites in St Charles. We kindly appreciate your kind words about our hotel and thank you for helping us spread the word about us to other travelers.

We hope to see you again soon.

Trent Greeno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, Maryland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 January 2014

I stay at this Hotel, every time I go visiting my Daughters little family. I love that it has a Pool and Exercise room, for when my two grandsons stay with me. It is between Mc Donalds and I HOP and across the street from a really good Chinese Buffet. The Staff at the DESK is really wonderful. HOUSE KEEPING could not be more helpful. Every staff member I came into contact with, ALWAYS had time to say hello, even stop to chat! For me, it is my Home away from Home. I was VERY SATISFIED stayed there!

Room Tip: Don't get the rooms close to the Pool because the noise travels. And don't get the rooms cl...
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  • Stayed December 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Frances S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tgreeno, General Manager at Country Inn & Suites By Carlson, St. Charles, responded to this review, 16 January 2014
Dear Frances,

We are thrilled you enjoy your stays at the Country Inn and Suites when you come to St Charles. We kindly appreciate your kind words about our hotel and thank you for helping us spread the word about us to other travelers.

We hope to see you again soon.

Trent Greeno
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakland, CA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 12 January 2014

The building had a nice exterior that did not clash with the charm of Main Street. The Lobby was nice. The staff was very nice. Didn't try the breakfast. The Suite was comfortable. One star subtracted since the sounds from outside, such as pedestrians and cars on the brick road, were fairly audible in the room. One half star subtracted since the ventilation carried the sounds of the next rooms where it seemed like 18 to 20 babies and preschool children screamed unsupervised until 2 AM. One and a half stars subtracted due to the hotel's laundry service causing the room to vibrate audibly from 8 AM to 5 PM. Things actually moved on the tables, naps were impossible and headaches were induced. We were told that the problem was an unbalanced washing machine. If that's the case, and they know about it, why hasn't it been fixed? Apparently the problem is the worst in the one-bedroom suites, so they offered to move us, but we would then have had to move to a lesser quality room and we needed the extra space. One star added back on 'cause this is not a two-star place.

Room Tip: Any room near the hotel laundry area vibrates badly if there's an off-balance load in the spin c...
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jobsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, St. Charles

Property: Country Inn & Suites By Carlson, St. Charles
Address: 1190 South Main Street, Saint Charles, MO 63301
Phone Number:
Region: United States > Missouri > Saint Charles
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Saint Charles
#1 Business Hotel in Saint Charles
#2 Family Hotel in Saint Charles
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Charles 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Country Inn And Suites St Charles Hotel Saint Charles
Saint Charles Country Inn
Country Inn Saint Charles

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